I login with the wrong password and my account get...

I login with the wrong password and my account gets locked (with no indication it's locked other than "we are not able to validate at this time"). Out of curiosity I call service. About 5-10 mins and you will get someone after navigating their web of phone prompts.
Remember, just trying to get into my account to payoff my card at 5:45PM on a Tuesday EST.

1st try with a rep: Call the number on the bottom of the website, I can't help with login issues....hang up, go to website, no phone number at the bottom

2nd try with a rep: Let me transfer you to the line you need to be on....
*transferred back to the god forsaken menu I came from....do not pass go, do not collect 200 dollars

3rd try with a rep: Sorry I can't help with that, I think it's our department that is only open from 8:30 to 4:30 PM central time (seems absurd you don't have login support 24-7), would you like me to transfer you to a number that I think will help? She provides the number and it's the same number that's on the back of the card that I called on my second try

Guys, I work in service. I also do bank and credit card rewards so I go where the promos take me. I have had accounts with 30-40 institutions and have experienced a wide range of service. This was an endless cycle of stupidity from the design of your phone tree, to the lack of knowledge in directing me where to go or what to do in the event of a simple lockout. I am disappointed. I know you are not a bone crushing massive firm with tons of personnel and resources at your disposal but sheesh, a local credit union with one branch would provide better online resources and phone help then you all.