If I could give zero stars I would.

If I could give zero stars I would.

I called on four separate occassions regarding a simple confirmation letter noting that I was taken off as an authorized user on a credit card.

First call, they told me the individual was out of the office. They took my number to call me back. They never did.

I called back the following day, spoke to another individual. They confirmed an email address and told me an email would be sent in 10-15 minutes confirming that I was removed. This never happened.

I called back the next day, same thing happened. No email.

Fourth time, the primary card holder called and requested the written confirmation. She was told that I had impersonated her; therefore they lied to me and avoided sending out the email (...whaaaat?!?). Regardless, they said they would send an email confirmation to her in 10-15 minutes. NEVER HAPPENED.

It's been five days and I just want the damn confirmation letter. The issue is still unresolved.