Update:

Update:

Call in today, get a password reset, go to reset it, it asks me my security questions (which since they don't let you set up custom question, is hard to remember the obscure questions they ask like where was I for new years of 2000)....So, I guess I didn't answer the questions correctly. Tells me I'm locked out again.

Call back to company, same rep answers the phone, fails to ask me any verification questions. I guess he remembered my voice, which doesn't seem like top tier security. Send me new password again. I ask if he can reset the security questions and he does. I get off the line, login, it asks me to set up new security questions, I do (begrudgingly again answering obscure questions). Then asks me to enter in new password. I enter in new password, "Sorry the password you entered is incorrect". Well that can't be true since i'm literally making a new password. Other error message pops up to inform me I can only change my password twice in 24 hours............Cool, this is my second change so it would allow me, right? Negative. Only 1 password reset allowed per day.

Call back rep, get the same guy again who didn't ask me any verification questions again (I guess their customer service group is composed of one individual). Let him know that I can't login with the temp password he gave me because it's telling me I can only change passwords once per 24 hours. He responds with "Uhhh yeah, we updated security policies over the last two weeks and I was not aware of this so I guess you're going to have to wait 24 hours". I told him I 100% do not blame him since he did not design the system but that this is an egregiously stupid system that I have now devoted two days to trying to do a simple password reset.

We shall see what happens tomorrow.