Applied for a credit card online and said I would ...

Applied for a credit card online and said I would be notified of an approval within 5-7 business days, I thought it was a little strange considering every other credit card I've ever applied for has come back with an approval within minutes. 2 weeks later I get a letter in the mail requesting more information.

One of the things requested was a utility bill which I didn't have since utilities are included in the rent. I called in 3 times after my first two calls were dropped and waited on hold for about 10 minutes. When I finally did speak to someone she was rude and informed me that there wasn't anything anyone could do.

Horrible customer service.