Diane

Review of Altered Grounds Outdoor Servic...

Paid Altered Grounds $4K July 2015 to lay down ro...

Paid Altered Grounds $4K July 2015 to lay down rock and border less than 1 year ago. Most of the landscape weed barrier I had already put down, but Josh, one of the 2 brothers who are the owners, assured me he would use the good contractor grade material, better than mine, in places I missed. Today, I asked him to come by and look at the grass and weeds growing thru his contractor grade, and he said "I should just pull some weeds". IHe refused to come out, but had sent his sales guy. The sales guy accused my husband and I of being racist when my husband referred to their workers who did the job as " Mexicans" because none were English speaking and spoke only Spanish . The sales guy became upset when he said they were Guatemalans- not Mexicans! Josh started with the racist accusation on the phone after the sales guy returned and , he would not let me talk about my job issue. Interrupting, speaking over me, etc. They are young, inexperienced, and blowing smoke screen when you have an issue. Told me to just pull weeds. Beware! They need a course in Customer Service!