I'd have Altered Grounds do more work at my reside...

I'd have Altered Grounds do more work at my residential home, but I'd keep it to garden beds/border creation only. We had them do a front yard patio/landscaping job with some minor drainage aspects. I have mostly good things to say about Altered Grounds, though in the spirit of transparency, I have a few negatives that they could work on as well.

Downsides: Keeping the client informed with schedule was lacking. This could be due to being a residential customer, and also during August. Regardless, we had to call a handful of times to ask for updates to schedule. Also, the installation quality of the gutter downspout pop-up emitter was very poor and does not work as it is designed. The downspout extension that was installed was a black, corrugated, plastic pipe (which is fine). Unfortunately, the pop-up emitter was fitted onto a 90-degree PVC fitting at the end of the black corrugated plastic pipe. This 90-degree PVC fitting that makes the "L-shape" to daylight above ground is not bonded in any way to the corrugated pipe, allowing water to escape in the subsurface before ever reaching the pop-up emitter attachment at the top to allow for surface runoff (which causes a "swampy" area in your yard". Very very poor knowledge of drainage concepts here. Either use all PVC pipe runs with bonded fittings so the line is waterproof all the way to the pop-up emitter, or use one continuous stretch of black corrugated plastic all the way to the pop-up emitter. I'm going to have to get this fixed which will end up costing me more money unfortunately, so I'm not too happy about that. The black corrugated plastic pipeline was also not buried deep enough, and there's now a ridge in my yard that is very firm/impossible to grow grass on top of. This aside, the stamped patio looks okay I'd say. Although it was a hot sunny day and no shade cover/tarp was used. No curing compound either that I recall. So the front half of the patio that was exposed to bright sunlight earlier in the day dried out/cured differently than the rest of the patio.

Upsides: Reasonable price, they act professional and courteous, and are reasonable to negotiate with in the proposal process. The quality of materials that were installed were above-average and we are generally happy with the work, excluding the gutter drain/pop-up emitter installation.

They're "average", but nothing above and beyond in my opinion.