Terrible place to work. The Managed Services Department is nothing more than a receptionist position. The job is mostly connecting users to the real IT departments of hospitals and banks. Bathrooms are keep dirty and smelly at all times. The lead for Managed Services knows absolutely nothing about IT. She only knows the procedures of the company. If you do not suck up to the bosses they will fire you for no reason. This is a terrible place to work!!!
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What reviewers say about Alphanumeric Systems
The available reviews describe a mixed picture, with two five-star reviewers highlighting friendly people, good cultural fit, and daily growth opportunities, while three one-star reviewers describe the company in strongly negative terms regarding how workers are treated and one two-star reviewer notes room for improvement in management and human resources. Overall, the average rating of 2.6 out of 5 reflects this split between a few positive employee-focused comments and a larger share of strongly negative ones.
What does Alphanumeric Systems do?
Alphanumeric Systems removes friction from customer and employee experience through global contact centers, digital transformation, managed workplace, and learning services. Based on the available data, it operates as a service provider rather than a product-based business, and at least some of its work involves IT managed services for organizations such as hospitals and banks.
What are the most common complaints about Alphanumeric Systems?
The most common complaint, based on the available reviews, is poor management and treatment of workers, with three one-star reviews describing the workplace as terrible and citing issues with management competence, unfair treatment, and reputational harm. Additional complaints include concerns about workplace conditions such as dirty facilities and dissatisfaction with how staff are managed, including in Portugal.
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7 Reviews
Worst place ever to work!!!!! Don't ever got there to find a job. I was used and abused there. I was contracted out to another contractor and so I was subcontracted and while everyone else was making 20 some odd $ an hour I was making $18 and I had more experience than everyone I worked with and was constantly over worked and helping my coworkers because they lacked my experience and then I was fired and they also attacked my reputation. I wasn't the only person that experience this type of treatment from this "outfit", they need to close this place down and put a wrecking ball to the building and none of these people that are working should be able to find work just so they can see what it feels like for someone to do that to another person. Everyone has a right to feed their family without someone attempting to ruin their reputation. Very unprofessional and I sincerely hope they close down and never reopen again under that name or any other.
The one customer service rep is so disrespectful and he will lie to you to rush you off the phone. They need to watch who they hire.
Working at Alohanumeric allows one the opportunity to grow everyday
Excellent organisation... still hoping to get a boj in this
Great people at all levels of the company. I have only been here for a little over a month and feel that I am not only a great fit for Alphanumeric, but they are also a great fit for me. Everyone has been so friendly and welcoming, so far it a great place to work! A great culture - I look forward to coming to work everyday.
Several gaps to be improved at this company. Hope to have imrpovements on management and human resources management in Portugal.
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About Alphanumeric Systems
Alphanumeric removes friction from customer and employee experience with global contact centers, digital transformation, managed workplace, and learning.
Alphanumeric Systems is a leading global provider of contact center solutions, digital transformation services, managed workplace solutions, and learning services. The company has been in business for over 30 years and has established itself as a trusted partner to businesses of all sizes across various industries.
One of the key areas where Alphanumeric excels is in removing friction from customer and employee experiences. With their contact center solutions, they help businesses provide exceptional customer service by enabling them to communicate with customers through multiple channels such as voice, email, chat, social media, and more. Their team of experts works closely with clients to design customized solutions that meet their unique needs.
In addition to contact center solutions, Alphanumeric also offers digital transformation services that help businesses leverage technology to improve their operations and stay ahead of the competition. They have extensive experience in implementing cloud-based technologies such as Microsoft Azure and Office 365 which can help organizations streamline processes while reducing costs.
Another area where Alphanumeric shines is in providing managed workplace solutions that enable employees to work efficiently from anywhere at any time. Their team ensures that all systems are up-to-date with the latest security patches while also providing support for end-users so they can focus on their core responsibilities.
Finally, Alphanumeric offers learning services designed to help organizations develop the skills needed for success in today's fast-paced business environment. They offer a range of training programs covering topics such as leadership development, project management skills development among others.
Overall Alphanumeric Systems is an excellent choice for businesses looking for a reliable partner who can provide comprehensive support across various areas including contact centers solution implementation & management; digital transformation; managed workplace solution implementation & management; learning & development programs among others. With over three decades' worth of experience under its belt coupled with its commitment towards innovation & excellence makes it one of the best companies out there when it comes down delivering quality results consistently!
- Website
- alphanumeric.com
- Phone
- +1-800-638-6556
- [email protected]
- Address
- 4515 falls of neuse road
- Categories
- Information technology and services
