ALLURE RESORT Reviews

This place i would give 0 stars .hospitality was rude the room was not what i had purchased it was to b a dbl room it was a single thrn told not giving me another room as they over booked .another guest had cock roaches al over beds with his children

I really don t feel that you even get what you pay for here. We had to be moved to a different room twice. Cracked, peeling toilet seat, hardly any water pressure(through the entire location), cockroaches that staff said are in every single hotel in Florida, a dirty tub, the continental breakfast served was mass produced pastries served out of upside down clear storage containers, yes I said storage containers. They offered coffee and juice as well. The pool was cold and green, the hot tub didn t work and that was one of the biggest disappointments after walking 15-20 miles at the parks. We requested to cancel and move accommodations elsewhere and the front desk staff was extremely insensitive and refused, at one point I did call the police and once an officer showed up, they agreed to let us leave, but they were still charging us the full stay(this was on the second day). Also their shuttle service is a awful, but that s a third party company.
You couldn t pay me to stay here again.
The only perk was the location and being in the middle of everything on international drive.

Love the place the room is great there is no hot water no ice machine and the TV needs to be updated or something it just keeps popping popping popping and no channels other than that the room was comfortable quiet great location it was awesome

Horrible horrible horrible just plain horrible that staff is rude. I came to check in at 3pm and my keycard didnt work until around 1am. No towels. Called the front desk to let them know there was a broken light in the room and they said they will have someone come tomorrow. The tub is disgusting the beds are hard. Not a place to stay. I wouldn't even let my dogs stay here. I wouldn't even pay 10 bucks to stay here. Disgusting can't even describe it. Although I had a tiny good experience Nick heller at the front desk that works the over night shift he was THEE only person that was professional. Do not rely on the pictures. FALSE ADVERTISING!!!!

The place i stay... nice and very near to Coca Cola Orlando Eye... free parking also... recommended

DO NOT STAY HERE. Wish I could give 0 stars. Front desk staff so Unprofessional. All these reviews with different races can't be wrong. Anywho.
THIS HOTEL WILL AL''LURE'' YOU TO BS.
Booked the hotel in advance. DID NOT HAVE ROOM READY. TOOK THE MONEY, and put us in a smoking handicap accessible room where cigarettes was in the toilet along with pee. We Was in that room hours waiting for our rooms to be ready. Nothing. They didn't have anythjng available. The police was called . The sheriff even stated he so dam tired of being called to that hotel.They did not reimburse the full amout of what we was charged. We have videos and pictures of the room they put us in.

It was nice but it was a little on the warm side there.

We had a good experience we had a fantastic time all very friendly and family,

We booked this "resort" last minute and arrived fairly late. When we got to our room it smelled horrible, there was a horribly patched hole in the wall and when we tried to take a shower there was no hot water. It was so late we just decided to call it a night without a shower after our long drive :( the next morning we called the front desk and were told to check back again at noon to see IF there was another room available. We went to the desk at noon and we were told to check back again in a couple hours and the guy wrote the room number down on a sticky note. We got back to the hotel around 830/9pm and when we walked in there was a man yelling at the staff threatening to call his lawyer and the cops because apparently they would not refund his money and he was out $500 and was unable to find another hotel. While standing there another guest said they had already switched rooms twice and had just gotten there. They said the first room had holes in the wall and the toilet didn't flush and there was also blood on the floor in the bathroom. The second room they got had a broken tv and something wrong with the ac. We got our new room and went up to shower and discovered the water had to be on for 30mins before it was hot! When we complained again they said a lot of people take showers at this time and they run out of hot water so the boiler have to be reset. The next morning I realized I forgot my charger in the previous room and called the front desk for lost and found. The lady told me that she'd have to check and asked that I call her back in 20mins. Found that to be pretty bad customer service in my opinion. I called back and she said there was no charger found and that it was probably still in the room so said I should come down and get a key to ho check the old room. I questioned this and asked if house keeping had come or not since we had been out all night. She said she'd check and found that there were already new guests in the previous room. So I asked her if they don't clean the rooms between guests doesn't that mean people are in dirty rooms? Mind you she was about to give me a key to that room to let myself in! After this she basically she said I couldn't get my charger because it was still in the room. When we left that day we went to that floor and found housekeeping and we told her about the issue and she went and knocked on the door...no one answered and then she just let me in the room where other guests were staying. My charger was right where I left it and I think our leftover food was still in the fridge. Don't stay here.

The beds were uncomfortable, the carpet had many stains, the shower faucet continually leaked, the shower had some rust stains, and it appears that some people live in the hotel who seem a tad bit sketchy. Aside from those issues... the area is GREAT and the price was good. Oh and if you're a swimmer you'll love the pool at the YMCA next door.

Worst customer service !
I arrived late for the check-in and hotel staff said that they have already given that room to some other person. This seems like some money-making scheme. The hotel staff was rude and unprofessional. Moreover, I saw many people at the hotel registration facing similar problem.

I'll NOT recommend this hotel to anyone.

My daughter just arrived at this hotel (Aug 22, 2015/ 8:30pm). She called me to indicate that there was a Closter F.... at the Lobby desk area. She said that there were a lot of unhappy customers really anoid because the AC's were not working. She made her reservations thru Travelocity which she immediately called. Thank God Travelocity booked her another hotel. This was my daughter's first real vacation and her first impression of this hotel was that it was a 1 star dump.

Extremely poor service, gave us a dirty room had to call and waited over 2 hours for a new one. Shuttle to sea world or universal studio is broken. Front desk rude always wearing her head phones no customer services what so ever. Run down hotel.

The hotel is very old, cleaning is not good one day the lady found us in the room and only picked up the garbage, and we thought that later she would clean it, and when it comes to our surprise that we arrived at night, the beds without tender and no clean towels, no dining room, no room service, it is not recommended to go with a child, unfortunately it is well located but would not return, so I do not recommend it.

Horrible customer service.
Sent me in a motel next to this hotel. Because of overbooked even with advanced booking.
Everyone claim them self a "manager"

this hotel has an excellent location but unfortunately they have many things to improve, they should do remodeling, the facilities, rooms and bathrooms are dirty, there was even a small cockroach in the bathroom, I think the bathroom supplements are the cheapest market and does not provide conditioner or hand cream that has it to any regular motel, the maid when it does not come at the time of cleaning the room leaves the supplements in a bag that the door that I find terrible, and even worse when this woman goes to fix the bed does not fix the sheet, and puts the comforter on top with the sheet all wrinkled, the truth was never in a hotel with so many mistakes together, the restaurant looks messy and the women who serve look the same, terrible everything

The rooms are very spacious but the furnishure is to old and the mattreses are very hard. Towels are to small and rough.

If I could give this place 0 stars I would. During Hurricane Irma we had to mandatory evacuate from MIAMI.....I called this hotel at 2 in the morning and told them I have a family and need a place to stay as ALL hotels everywhere were booked. First the lady told me that i had to book 1 night at and only book 1 night at the moment and when i get there i could book more nights (BECAUSE THE PRICE GOES UP) is word for word what she told me. At that point i didn't even care and literally booked online and drove all the way to orlando with everything not knowing if we would have a house when we got back....Got there at 6am for them to tell me they are full no record of our reservation and they took my money (charged my card) and refused to refund. The man at the front told me if i paid the right price they won't turn me away! R U KIDDING ME. I am furious at this point and spoke with the manager who said sorry were full. Needless to say Avanti down the road made room for us no questions asked and the bank refunded the money. WORST PLACE EVER DO NOT WASTE YOUR TIME ESPECIALLY IF YOU ARE COMING FROM OUT OF STATE! YOUR ROOM WILL PROB BE BOOKED AND YOUR CARD CHARGED! DON'T WASTE YOUR TIME AND MONEY!

Rooms is very clean and bathroom is in great shape. Room is very big as well, as is bathroom. Great location on international drive, just across the street from the Orlando Eye Farris wheel. Staff at registration was unenthusiastic and boring. Didn't seem like she cared we were staying at Allure. Better training will fix that.

This was by far, the WORST hotel experience I HAVE EVER HAD IN MY LIFE. Catrina/ Catalina, the MOD (not sure how she could ever be a manager of a HOTEL considering her hospitality was grade A- Horrid) was the most unaccommodating manager I have ever seen and meet in my entire life. The hotel smelt like cigarettes throughout and was absolutely unbarely disgusting. This is my first review. But won't be my last. THIS IS THE WORST HOTEL I HAVE EVER STAYED AT IN MY LIFE. If I could give it zero stars I would...... Do NOT store here. You're better off sleeping in your car

We got lost looking for the registration desk, no clear sign on where to go. Carpet is kinda dirty and the toilet sounded like a sonic boom when flushed. Continental breakfast is a joke, just a toast bread and juice and the line is long, we went to ponderosa for our breakfast instead.

DO NOT EVER STAY HERE!!!! The front desk is ALWAYS backed up which means you can't call the front desk for questions or assistance, you have to walk down.....which is in a separate building from where you are staying...with no internal access so you have to go outside of where you're staying to do it ...better hope it's not raining. The room is perpetually "damp" or muggy. The bathroom has a fan that does not take the humidity out after a shower. The beds in our room were the "sleep by number" but the adjusting controls didn't work so we had to sleep on these extremely hard and inflexible so-called beds all week. And the pillows??? Terribly flat...even the replacement pillows were flat. This place has NO BAR..fortunately there are a ton of places to get a drink across the street...but who wants to do that especially when you have kids with you and like I said...hope it doesn't rain while your walking across the street. Even tried to check out early to stay some place better....they were gonna charge us for an additional day!!! That's right, booked 4 nights wanted to leave after the 2nd night and they were gonna charge us for 3 nights just for the pleasure of leaving. This place is a complete nightmare. We booked it because it was cheaper...and now I see why. STAY FAR AWAY FROM THIS PLACE...YOU DESERVE BETTER!

Very clean room. Great service! the breakfast is only bread and a toaster, coffee, danish and juice and the room is only four tables. Good hotel for the price and near

They have adjustable beds but the room I sayed in both beds felt that they were at Max pressure. The controls did not work, it felt like a board with a sheet on it or the floor. I tried to call using the room phone but it did not work. It was about 10 at night so I called the hotel phone number from my cell phone but they never answered. I went up to the lobby and ask them about the phone and the bed they said they would send maintenance, I ask that they send it the next day while we were out. Trying to take a shower the next day there was no body wash, it was empty. I left $20 for room service hoping they would take care of us but when we came back that night still no body wash. We stayed for three nights, the phone was never fixed, the beds were never fixed, they never got back to us, and we never had body wash for the shower. I will not be able to take the chance of staying at this hotel again. My back was sore from sleeping in their beds. I internet was 16mbps down and .89mbps up. Yes less than a Mbps upload.

We got here for our vacation and went to check in only to find out the room had been canceled. The front desk reinstated it, only for us to be told the room was never paid for. So we ended up paying for the room a second time even though we produced a receipt from when we reserved and paid for the room the first time. Front desk staff do not care. Hotel is dirty and outdated. This is no resort more like a run down dump in need of new owners/investors to bring it up to date.

Should have an option for zero stars. Here's a rundown of the issues we had:

- ac broken.
-no hot water.
-no water pressure
-garbage in the elevators
-shockingly rude front desk staff
-room with an indescribable odor
-hidden fees
-a midnight phone call from someone threatening to sexually assault my girlfriend.
-cockroaches!

I know the cheap rates are tempting for the area. Please do not book this place thinking it's not that bad. The manager on duty, after Fielding our complaints, said if we didn't like it we should leave. After telling her there was nowhere else to go and we simply wanted the issues handled, we were told we complained too much and we had an hour to check out or they would call the police and have us arrested for trespassing. The entire experience was traumatic.

I made a reservation that contemplated breakfast and upon check in they informed me that there was no more cafe included. Receptionist grumpy, supervisor was only on the cell phone and to complete I had my laptop and iPads stolen from my room. I filed a complaint with the police. The Director of the hotel was very coarse saying that she could not do anything until she lodged a complaint with the police. I DO NOT RECOMMEND THIS HOTEL.

This is an old Raddison that they took over and are running into the ground with no investment. It's ok and cheap but that's about all I can say about it. The phone, tv, and sleep number bed are all nonfunctional. But the most annoying is the fact that my wife has asked for washcloths every day and there are none available. Yesterday we had two clean towels in the room when we left and when we got back last night not only had they not given us new towels they took one of our clean ones and left us with only one. Service here is nonexistent. I've stayed at other inexpensive hotels around here but would never come back to this one.

Found this through Priceline deals; they rated it as a 3.5 star. Clean and tidy. Price not terrible, however many little things to certainly not be a 3 1/2. Neither bed's sleep number controls worked. In room telephone non-working, etc. 1.5 to 2 is likely more correct.

Great location
Remodelation just started to become holiday inn
Looking forward for my next visit

Being dishonest is the worst thing you can find in this world. I booked a room with a view of the Orlando Eye From December 31 to January 1 and on the day of the check it turned out that they had sold it to someone else, there were all the notes that said that the room is already reserved by me and they went above all what I had written, and Daniel the onduty manager as he was identified, tells me that there was no note, that the policy does not allow you to reserve, which is not true. Loyalty, honesty and integrity are the qualities that this work team lacks that do not respect the work of their colleagues

Met at the front desk by a young lady with an attitude. The reservation was made through a third party, and ended up being the third parties fault but the way she interacted with us was poor. After getting to the room the bath tub didn t seems clean or the room. After looking around I found brown spots on the sheets.

Two days after checking out of the hotel, my credit card was charged $219.40 which I did not authorize. After contacting Allure, I was told by Allure that the charges were added by mistake and a credit would be issued. Credit was never received by my credit card company.

Front desk service was rude. Had to talk to manager to fix room issues. Resort was noisy.

Clean smell when I walked into the room and happy to find everything actually was very clean!! Bathroom is a bit outdated but would definitely stay here again!!

Dirty sheets lots of stains. Very cheap but would not stay at again.

Comfortable beds but when we got there we didn't have towels so we called for them and they said they didn't have any. The second time we called they said they would drop them off but never did.

Edit #2 - Again no response.

Service is as good as a elevator with no electricity.

Edit - 3 days later and no response?
Let me try again.

Guys can I get some help please? I called and emailed relentlessly two days prior to my scheduled stay to ask for a waiver of fees/refund. Due to Hurricane Irma I was not able to make it to the property. Please refund. Thank you in advance for understanding during this disaster.

Room was average, staff was ok, called the front desk 3 times and let it ring for 20+ rings and got no answer. Shuttle to universal that was 3 minutes away either dropped off an hour an a half before ethe park opened or 30 minutes after. Not sure I would stay there again if I found another place of comparable price.

Staff was extremely helpful and kind. Could have used a mini fridge in the room but other than that we were very satisfied.

Terribly bad, being rude and yell at the customers at check in. Booked 4 nights at Allure through cheapoair. Unfortunately hotel AC system was down due the lighting strike When we arrived hotel to check in, the line was about 25 peoples at front desk complaining about their room temperature and they looked exhausted due to their stay without air conditioning at Allure. My family have been waiting for about 45 mins to get our turn to speak with front desk peoples. Then they said they didn't know when the AC would be back to working order. Then when I asked for my refund, they yell at me to call to cheapoair. Especially short fat manager lady was the worse to treat to their customers like an idiots. I saw some of the customers yell at back to her to claim their rights. Then i had to take another about an hour to call cheapoair to get back my refund. After all these things were done i had to find another hotel urgently for our needs. The whole trip was ruined due to the poor and bad customers service of Allure.
Overall my comments is They didn't fix the issue and kick out the customers. Would never go back to Allure.

Wouldn't go back. Within five minutes of checking in a rather creepy woman approached my friend and I in the lobby and tried to pressure us into going with her to some other hotel however refused to give us any details aside from giving us $100 each for it. The people working at the desk didn't say or do anything, but it was SUPER scary with all of the trafficking going on. The beds and showers were dirty, water was COLD, beds were so hard to use and even after I adjusted my bed it was still ridiculously uncomfortable. The shuttle to the parks was convenient but stops at a minimum of four other hotels. Wouldn't stay here again.

Nice place to stay one night. Pool is very beautiful)

Dont go. The indoor swimming pool is at the YMCA next door. just go somewhere else..

Stayed one night. And was pleased. It is a little older but things age, everything can't always be new. But the room was LARGE and had two tvs one in the sitting room and one in front of the bed. I had to go back down for remotes which was weird. And taking a shower with the curved rod and cotton curtain water was ALL OVER THE FLOOR. Location was great! I wish they had valet and a better lit parking lot. Did not use the sleep number feature if there was one, I was too busy counting sheep. The ac was perfect and the bed was comfy. Almost fell through the sofa tho. I guess I should mention I had towels lol

I guess they hire just anybody,and not care a bit about customer service because their front desk staff has the worst attitude; definition of I m here to get a check ,Vanessa needs a attitude adjustment

It is antiquated, normal complimentary items not available, employees seem irritated by the smallest requests...the only real positive I can think of is that you have excellent cable choices.

Hotel was awesome! Paid $66 a night and they informed me as I booked there is a $15 a day resort fee. So $178 for two nights in the heart of I Drive! So close to EVERYTHING- food, entertainment, even a Walmart. The room it self was huge, decorated nicely, nothing ugly and gaudy! Bathroom was clean and had plenty of towels. It was all around well lit and safe. Only problem was our heat wasn t working and it was the one week of the year Florida is very cold. Our room was at 64 degrees when we tried to sleep, called the front at 1am and they couldn t do anything bc the maintenance wouldn t be back till the morning. They sent Security up to check on us but alas it didn t work. They offered to help in any way possible but we were only there one night. We bundled up and slept. No big deal they were very helpful!!! It was such a great hotel and we will be back many times over!!!

Check-in experience lacking. No towels in room on day 2, had to go to reception to get some, did not answer phone. Two star standard at best. Obviously used to be a Raddison but the only money spent on the place seems to be stickers covering this up with the new name. Can only see this place going down hill fast.

Update - day 3: no towels in the room for the 3rd day running. Phoning housekeeping brings a recorded message saying that 'the guest you are calling has checked out' - I wish I had. A trip to the front desk is needed as they don't pick up the phone - they weren't busy, I can see it from my window. Two hours later still waiting for towels. Room cleaned, but only just. Shower drips continually and pools in the bottom of the worn down bath tub. Light bulbs mismatched and are bright white, not relaxing at all. This is basic stuff they can't get right!

Avoid like the plague.

Smelly rooms. Broken lights. Broken ventilation on bathroom. Dirty bathtub. Cranky personell

terrible. the staff is rude, the beds are hard, the tv doesn t work, the hallways smell like poison , the room isn t even painted In full. The manager was extremely unprofessional. Every one at the front desk UNPROFESSIONAL. No they don t serve breakfast, no they don t have indoor pool. Over priced , they will take your money, so before they do go somewhere else . THIS IS NOT A RESORT!!! They will charge you a $15 resort fee plus tax

Outdated nasty rude employees just run don't stay here

I hate this place the bed tips over nothing is funtional the place is ghetto i will not come back here again period or recommend it this place should of been on OBT seriously

By far worst hotel i've ever stayed at. Lost our reservation, gave us the wrong and dirty room, made me hunt down the lobby shop owner. Worst experience on I-drive. Better off staying in a tent.

We had to pay additional $70 from the original payment which were for some "included" buses to the parks (doesn't included means it's already in the price). Someone made a call from the room while we were out and they wanted to charge us for it. And on top of that a friend sent us a package of which we were never notified by the hotel on arrival or when we checked out and when I call to have it sent back they first tell me that the only guy who can help me works from 9 to 4 so he's not available because it's already 5, then I call the next day at 9 and they tell me he's off. Bad, bad service.

Be ABSOLUTELY sure you book and get the Allure side of the resort. There are two wings to this "resort". Upon arrival we were given our keys. The room we entered was a DUMP. Stained carpet, hair in the bed, no towels... we went to the front desk and complained. Discovered that we were sent to the Metropolitan ring vs. The Allure wing. Big difference between the two. All front desk staff are Russian or from the Ukraine. Bait an switch?!

Nice hotel with great location for the price. Only criticism is the hotel restaurant /bar is only open for breakfast. What a waste. Looks like a wasteland mist of day.

I stayed 13 nights and the attention was very good, it's worth staying here. We were on Christmas days and they lent us a small lounge bar to make our celebration. The bed was new and very comfortable, very well More

Ew. Ew, & ew. There was soooo SO many issues here. First off, for us parents.. while on my way to my room another guest happen to show me why he choicing to leave was because he found bed bugs in his room, later investigating my room i also found one. Now for the price your paying you can find one SOOO much better. The beds is literally like sleeping on cement.. with a blanket, infested with bugs. So after that I went to the front desk for a refund & explained the situation & I was told to come back tomorrow which I did & to find out the women I talked to the previous night lied on what happened that night. Needless to say I will never go back & HIGHLY don t recommend.

It was okay... I did not expect much as I paid very little for my room.

The location was great as it was in front of the Orlando eye, but the hotel itself was okay. The controls for the bed were not working, elevator was broken(floor 6 button was not functional, that was our floor), my friends room's AC was loud. But overall not bad but not perfect.

It was a good experience without a doubt, I recommend you

Resort could be a beautiful resort if they kept up with the upkeep. It smelled. Pillows were so soft, 3 pillows under you didn't do anything. Continental breakfast was okay. Very small, but lady working it surely did not want to be a work today. Glad I only had 1 night.

STAY away this hotel is infected with bedbugs, no towels, broken a/c bad service, NASTY beds and bathroom, we walked in and check out immediately, hard time to get the money back Metropolitan and Allure are not a place to stay you'll have a nightmare!!!!!!

I initially thought I was having a great experience there, until I was ready to go to sleep and untucked the covers and saw their was a huge gross stain on the bedsheets. They brought new ones that I had to put on but that's the last time I'll ever stay there!

From the fear of bed bugs biting us in our sleep to any services "provided" like wi-fi or breakfast, I wouldn't reccomend this hotel. You have to choose wisely where you would like to stay, or else you'll have to deal with 2 hours to change your room. The only good thing was the pool, which was clean.

Terrible, service was appalling. Phone was broken, shower was leaking, hobos were urinating in the staircase, the employment was no help. Would never stay here again

My family book this hotel on june 25 when we arrive the hotel AC was damage and they didnt said anything. The second day we could not sleep because the room temperature was in 85. When we talk on the lobby they said that the only thing they cant do in to refund our stay or to stay on the hotel. We decide to go because we have a 1 year old baby and i am pregnat. The bad thingis that 1 week later we call to ask about our refund but they said that they will not give us anything they stay with the hold too. Really they made our vacation the worst ever. We spent alot of money on different stays.

The room was a nice size we dropped off our luggage then went to visit family friend and once we came back my husband started to eat its food it was a little late to I just passed out as he eating his food he started seeing stuff crawl around so I'm sleep I don't know this I wake up about 12 to go to restroom and I see some in the bathroom thinking I didn't really see it.then my husband comes back and tell me yes that's what I really think cockroach I wake up about 2 o'clock in the morning and there's one in the bathroom there's 1 on my drink got I just took out a refrigerator and there's was everywhere on the counter on desk I just hoping they did nt get in my luggage....I have pictures just do nt knw how add them on here...nasty ass place

Worst hotel ever! No ice machine in one building, no ice bucket to even try to get ice. The ice machine in the other building was out of ice. No towels, hand towels or wash towels. One roll of toilet paper, no tissues, soap, shampoo, etc. Horrible lighting, no exhaust fan in bathroom, shower knob fell off trying to find hot water. Absolutely the worst ever!

Biggest mistake I made was not checking the reviews first.
No elevators worked for the three days there, not did they have anyone working on them. Always hot in any part of the hotel you were in. The AC worked in the room when it wanted and that was seldom. Asked for an ice bucket and they handed me a garbage bag, didn't matter, ice machine didn't work either. When checking out got told, oh sorry can't do anything for you, and the manager is to busy. One I'll never stay at again, motel 6 would have been better.

1 star is only because you have to put something. Our flight arrived after a long delay at 230am. We made quick reservations with this hotel through IHG shortly after landing. When we arrived at 330am we were told sorry you were a no show, you can't have a room and turned us away. No help, rude desk clerk, and dirty. Even the foreign couple ahead of us was given grief after an international flight.

The room where smell really bad, not even control remote for the TV , the floor looks really durty, hair on the bed... Etc, Etc....

Very comfortable, well located. The people at the reception always friendly. Very nice hotel Excellent price quality ratio

Absolutely awful. First of all you cannot get anyone to answer the phone for questions regarding your stay. The women who work in the front are rude and dismissive and talk down to you like you are an idiot. Horrible customer service.
Aside from that, the hotel is gross. The bathroom in the lobby has a moldy ceiling, along with a friendly roach or two. The pool is very unimpressive and the building looks decrepit. I am a Floridian so I'm aware that hurricanes cam cause damage that cannot be repaired overnight but this damage was obviously there a long time. The only good thing about this hotel is its' location to pointe orlando. Save your money.

the customer service I received at this hotel was horrible the front desk staff are really rude. I had to wait a long time on hold when I call them to verify my reservation and when I got there the room was still not ready and I had to wait even longer therefore I ended up going back to the hotel that I checked out from because the service was so poor. I figured if I book the resort for my last night in Orlando I would have a good stay. This resort really needs to do something about their front desk staff because they will run people away if they continue to talk to them in that manner.