I have been a member since 2007. Most of that time I have lived out of state. The customer service has always been very helpful every time I have called and has always resolved any problems I have have. Most has been my fault.
I've been a customer for fifty years, This institution has never been worse, I'm trying to deposite a check that exceeds the online limit and trying to get a supervisor to approve it is taking hours
I have been with Align for years (about 5 at this point) and I am planning on leaving. The service here is AWFUL. Myself and other members have had cards shut off when traveling on vacation (even when the bank was warned ahead of time), they're customer service is terrible as it is clear that no staff really cares about customer issues/experience, and the online app/website is just clunky and a challenge to use. At this very moment I have been trying to use their Live Chat option, but the thing is basically a dead link that won't take me to any help.
I'm all set with Align. I haven't seen any positive change, so I'm leaving.
Great bank!
New Branch manager in the lowell location really showed kindness when I needed an understanding ear.....just the amount of above and beyond blew me away.
Poor customer service is an understatement. I was yelled at on the phone by one of their Employees, Jennifer Osorno who eventually hung up on me for asking a question after she gave me incorrect information in writing.
While their rates are affordable, the knowledge of the staff is very limited. Only focus on single family loans with very little complexity when working with them. For any serious transactions including complex loans or even checking accounts, please just spare yourself the trouble and go to one of the many other financial Institutions around.
Very poor customer service, I have been a customer since 1990. Over the years Align credit has endured many changes, names, policies and service changes and I stayed. But I have to say in recent years I have experienced very poor customer service and poor follow up on Multiple occasions. I've also had issues in the past with, online Banking, Credit cards not functioning correctly, holding Payments. The credit union is owned and supported by its members and I believe they have forgotten that. I'm sad to say You should not allow them to manage your funds or credit needs as you will be repeatedly disappointed. I've already moved else where with another credit union so I understand and see the difference in quality and customer service. If your having or had problems at Align Credit union your not alone.
Andrew Patton who deals with business lending at Align has been a great source of information on all things business lending from lines of credit to loans. Also thank you to Andrew for introducing me to the personal side of Align credit union which saved me thousands on an auto loan. The people at the Danvers Align branch were great to work with and very helpful.
I have been banking with Align for a couple decades ever since it was Northern Massachusetts Telephone Workers Credit Union and I must say that they have been more than helpful with several loans that I have needed over the years. The interest rates are surprisingly reasonable! I was initially disappointed when I recently went for a loan only to find out all that was needed was a paper that was missing in order to process. They have been more than helpful and I am forever grateful to Align!
IDK what people expect from a bank...have them put money in your account? I put my money in there and I get access so they meet that need, but I'd rather work with a local bank/cu than a larger offshore, foriegn run bank. In dealing with issues like hacked credit cards Align has been great in closing those hacked credit cards and making sure I wasn't responsible for fraudulent purchases. As I said, what else would you expect them to do?
Always have a great experience at the Lowell location. Very helpful people and always pleasant to deal with!
Align Credit Union: Your Trusted Financial Partner
Align Credit Union is a leading financial institution that offers a complete range of savings, checking accounts, credit cards and loans for your financial needs. With over 85 years of experience in the industry, Align Credit Union has been providing exceptional services to its members across Massachusetts and New Hampshire.
At Align Credit Union, we believe in putting our members first. We understand that every individual has unique financial goals and needs. Therefore, we offer customized solutions to help you achieve your financial objectives. Whether you are looking for a loan to buy a new car or need assistance with managing your finances, our team of experts is always ready to assist you.
Our Products and Services
Savings Accounts: At Align Credit Union, we offer various types of savings accounts that cater to different needs. Our Regular Savings Account is perfect for those who want to save money for emergencies or future expenses. We also offer Money Market Accounts that provide higher interest rates than regular savings accounts.
Checking Accounts: Our checking accounts come with no monthly fees and unlimited transactions. You can choose from our Basic Checking Account or Rewards Checking Account based on your preferences.
Credit Cards: We offer credit cards with low-interest rates and no annual fees. Our credit cards come with various benefits such as cashback rewards, travel rewards, and more.
Loans: Whether you need a personal loan or an auto loan, we have got you covered. We offer competitive interest rates on all our loans so that you can get the best deal possible.
Mortgages: If you are planning to buy a home or refinance your existing mortgage, Align Credit Union can help you find the right solution based on your budget and requirements.
Investments: We also provide investment services through CUSO Financial Services L.P., which helps our members plan their retirement goals by offering various investment options such as mutual funds, stocks & bonds etc..
Why Choose Align Credit Union?
There are several reasons why Align Credit Union stands out from other financial institutions:
1) Member-Focused Approach - At Align Credit Union we put our members first by providing personalized solutions tailored specifically towards their unique needs.
2) Competitive Rates - Our products come at competitive rates so that our members get the best value for their money.
3) Convenient Access - With online banking services available 24/7 along with mobile banking apps available on both iOS & Android platforms makes it easy for customers access their account information anytime anywhere.
4) Community Involvement - As part of giving back initiative aligns itself within local communities by supporting local charities & events throughout Massachusetts & New Hampshire regions.
5) Security Measures – The security measures implemented at align ensures member’s data remains safe while using online banking services.
Conclusion
In conclusion ,Align Credit union provides comprehensive solutions designed specifically around member's unique requirements .We strive hard towards making sure each member receives personalized attention they deserve while ensuring they receive maximum value from all products offered .With over 85 years of experience in serving communities across Massachusetts & New Hampshire regions ,we have built trust among thousands of satisfied customers who rely upon us as their trusted partner when it comes managing finances .Join us today!
aligncu.com
