Alfred Health Care Australia Review

Staff very pleasant at 4am in Emergency Dept. Took care of Family member very well.

The most amazing, dedicated and highly skilled people work here as a team. Thankyou for all you have done for my husband and me. You perform miracles on a daily basis

This is an amazing place with efficient caring staff. It should be rated 5/5. From the second we entered A and E to being discharged 5 days later I can only say the service, nursing and doctor standard of care, attention to detail, treatment and of course doctor diagnosis and necessary information was all second to none. Absolutely amazing. Thank you - it was a privilege to have been a patient there. Amazing.

In July 2017 I was taken to Alfred Hospital Emergency due to an MRSA infection which caused major breathing problems that evening. I underwent a tracheostomy procedure and another surgical procedure on the throat area that evening. Pre operation the doctors were very caring and explained to me clearly what needed to happen. During the operation the doctors were extremely caring and supportive, they guided me verbally which made the procedure feel less daunting. Post operation, I was provided with the highest possible care from all the nurses and doctors during my 9 day stay in hospital. In February 2018, my father underwent a jaw surgery has was kept overnight in the hospital. He too received exceptional care from all the doctors and nurses. Our family came after hours to see him, and according to rules, we weren't allowed in, however, the nurses gave us 10 minutes to see him. Overall I have zero complaints from the hospital and only positive things to say about it.

Not giving my mum the care she needs. She is worse now than when she was admitted. No info passed on to nurses so treatment not consistent and not treated with dignity. So sad.

The best care !!! Better than any private hospital !!!

The best hospital very professional staff and take care of every moment

The ONLY VIC HOSPITAL Where you are told your PRIVATE HEALTH INS.DOESNT MATTER THEY PUT DOMESTIC VIOLENCE VICTIMS IN A ROOM WITH 3 MEN DONT MAKE ANY BONES ABOUT NOT MOVING THE VICTIM NO FOOD FOR 3 DAYS WAITING FOR A DIETICIAN NEVER MIND WANT TO SEE THE PATIENT LIAISON BAD LUCK TESTS NEED YOUR ADMISSION THATS BOOKED AS A TOP HOSPITAL PRIVATE PATIENT A WEEK PRIOR YOU GET THERE AND LAY IN A TROLLEY COZ THE NURSE IN CHARGE GAVE YOUR BED AWAY COZ THE AMBULANCE WAS RUNNING LATE YOUR BAD APPARENTLY. DR TELLS PATIENT WHO WAS NOT EXPECTING IT THAT SORRY YOU HAVE CANCER ITS TERMINAL THEN LEAVES THE PATIENT ALONE AN ONLOOKER ASKS CAN SOMEONE CONSOLE HIM WHILE HE WAITS FOR FAMILY TO ARRIVE ONLOOKER CRYING BECAUSE THEY CAN HEAR SAID PATIENT UPSET OVER NEWS AND CLEARLY IN SHOCK NO ONE COMES TO CONSOLE THE PATIENT IN THE INTERIM WHILE HE WAITS FOR HIS FAMILY NOR IN ANY ASSISTANCE OFFERED TO HELP HIM TELL HIS 2 CHILDREN, DISGUSTING ALFRED THE LIST GOES ON THIS IS ONLY 72 HRS IN BE DISGUSTED IN YOURSELVES DISGUSTED AND APPAULING BEHAVIOUR!!!!

I was in a car accident and came here after I started developing pains and nausea. I felt silly coming in after I had originally been okay but the staff were so lovely. They did absolutely everything to make me feel comfortable and at ease.

I can't praise them enough for what they did and how lovely everyone was.

Extremely bad customer service. The lady didn't show empathy at the form of emergency but another gentlemen did a good job to address my problem, after 30 minutes.. Disappointed.

Bcoz for the first time in my life the made me feel like a person rather than a DRUG ADDICT, ALCOHOLIC or a CRIMINAL which I'm not ITU may add...

Was only meant to be at Alfred for 5_7 days after lung surgery....due to complication finish up being there for 27 days....amasing nursing staff and surgeons in cardio thoracic ward E 3 cannot speak highly enough of these people....was lucky to be in the best care in the country at the Alfred..thank you all so very much...will never forget the kind and compassionate care l recieved there.

Fantastic service, staff were very friendly, helpful and informative. I was seen quickly and effectively and although their wards were very busy, they kept checking on me and informing of the current situation. Brilliant hospital.

Came in with my partner today and was taken care of by Tim. Extremely happy with the service he provided, he knows a man in pain. Alfred emergency, thanks for being wonderful.

My dad had a triple bypass at this hospital. Fantastic in ICU. Highly skilled doctors and surgeons. Attentive and compassionate nurses. One of the best public hospitals in the country.

EVERYONE HERE DESERVES A RAISE!!!

Ive had the misfortune of needing to attend the emergency room quite a few times, both for myself and for friends - but the fact that Ive had to go aside, Ive never had a bad experience - I fully admire everyone from the moment Ive walked in to the moment i have left - I'm sorry you guys put up with some real horror stories, from the fake whingers that are on the ground crying, screaming yet 2 minutes later are having a smoke out the front like they are at their local, through to the trauma you must see and care for - You are all Heroes and i hope you all receive the care and attention that you provide by your employers and that government will start treating you like the assets to Victoria that you are.

FANTASTIC..HAVE BEEN AN IN PATIENT MANY TIMES FRIENDLY STAFF.

I went to emergency today and the adminision staff, triage nurse then medical professionals were all fantastic, caring, helpful and informative. I felt cared for and looked after, far better than I have in private system. Thank you so much to Alfred emergency staff you lived up to your mission.

Great staff from A to Z
Can't compliment them enough they did what they promised to find my problem and give me a resolution for
Thank you all

Dad had xray appointment, at Alfred center, as it was a very long walk to Respiratory consuIting clinics I asked the recipient's at radiology, if possible when dad finshed to order wheelchair to the fellowing Respiratory clinic appointment. I waited for eye contact from her as she was drinking her coffee.. and waiting for patient to fill her details,so i can reminder her to order wheelchair for my father, finally she paid attention to me and informed her that he finshed Xray she requested i wait, and waited next appointment is at 10.45 am.. Dad went to counter and asked if she ordered the wheelchair again for second time and waited now its 10.48 as we are still waiting as I'm writing this review.. Connection is required from the Alfred from one end of hospital to the other

Been to emergency 3 times, mostly excellent staff. Their chronic fatigue clinic doctors are also excellent although I've had issues with its admin staff not getting appointment times correct, sending letters incorrectly saying you've been a no-show, etc.

Thanks for looking after my mother so well. She is now back at home and doing well. My love to all the nurses and doctors that work so hard for people like my mother.

friendly staff, great reception foyer and amazingly clean inside the staff work relentlessly to your every need. If you re sick they will help get you better. The food is probably the worst part of any stay not enough options with my room service. But regardless always an interesting night stay beautiful park across the road too

This review is about the Caulfied rehab unit, where my husband spent a few days, following a stroke.
This is the least maintained section of the hospital which is a shame as the staff and patients deserve a well maintained unit. However the treatment my husband received and the care not to mention genuine concern was incredible and coming from the UK, we were very touched by the care from the staff over the Xmas period. We will never forget the kindness shown and I am delighted to say that after returning home, the intensive physiotherapy for six weeks, recommended by Caulfield staff has given my husband back the use of his left side and although there will always be a little weakness, it's hardly noticeable. Thank you so much for your care, everyone was fantastic!

We operate on you for money and don t care about the results.

Parking is expensive around, recommends public transport or visit on weekend
Nice cafeteria
Its smoke free campus.
One of the best hospital the state.
Use PowerNav app (android + ios) or friendly reception or employees to guide you around the hospital.

A great hospital with friendly caring doctors and nurses. Been a couple of times now and not for the best reasons. Great communication, even if you are waiting a while.

Have been here for the last 5 days accompanying my Grandmother, and we have been receiving phenomenal medical care for her. All the staff have incredible talent, EXCELLENT bedside manner and have been nothing but kind and accommodating with our family during this time.

Friendly, supportive and professional staff. Wonderful services, and I was quite happy the way I was treated.

very good hospital.. Saved my mom's life from a stage wer we thought we lost her.. i will never forget the neuro department doctors and nurses in my life... really thankful to yoi

The nurses and doctors are great, everyone else is hopeless

After spending 4 days in and out at the Sandringham hospital who had trouble diagnosing my issue, within 45 minutes of meeting the Urology team at the Alfred I was given a diagnosis and same day surgery with my own private room overlooking the city. Every single staff member I came across being the doctors, nurses and even the people wheeling me to my room post surgery were friendly, welcoming and reassuring! Thank you all for your fabulous work!

I've had some horrible hospital visits in my time, so I was REALLY grateful for the amazing treatment I had while I stayed at the Alfred this week and got my appendix removed. Every single one of the nurses, doctors, surgeons, pharmacists and medical staff were super friendly, patient, caring, nice and professional. It was the most pleasant hospital trip I've had, especially given how crook I was when I arrived. Thank you

Among the world's best hospitals, including doctors, nursing, pharmacy, nutritionists and other allied health professionals. If you have to go to hospital, go here.

Amazing experience in Fast Track ED. Had a simple laceration and the suturing was impeccable by Anna, one of the ED Consultants. All staff were ever so friendly. I had to wait a while however I was a Cat 5 and they were understaffed so as expected.

I cannot speak highly enough of the quality of medical care and the kindness of staff as I accompany my husband and elderly friend to receive their treatment at the Alfred. On a scale of 1 - 10 The Alfred achieves 15.

DO NOT HAVE EYE SURGERY AT THE ALFRED HOSPITAL BECAUSE THEY COULD NOT CARE LESS ABOUT THE WELFARE OF PATIENTS. I GIVE THEM ZERO STARS. I am in my 70s and on the age pension. I had uncomplicated cataract surgery on my right eye on 18 May 2017, and for the week after my surgery my eyesight was great in both day and night-time as the cataracts in my left eye were not too bad. Then I went for a post-op appointment on 25 May where eye test showed I had 6/12 vision in both eyes and still had good reading vision with my left eye. Immediately the test were finished, the orthoptist grabbed a bottle of eye drops and put a big splash in both my eyes without any warning and without giving me a reason for doing it. The next day the distance vision in my left unoperated eye had drastically reduced and when it got dark all bright lights were dazzling me and all bright objects were a blur, I saw streaks of light and halos everywhere and could not read any illuminated signs as they were too blurred. My vision of the night sky is completely ruined by distortions. If I had a car, I would not be able to drive at night. Both of my eyes were affected by this so it was very obviously caused by the dilating eye drops. 8 months later this has not improved but the hospital is refusing to acknowledge that my problem was caused by the careless and unnecessary use of dilating eye drops, and I am suffering severe depression and anxiety because my eye sight means everything to me.

I have recently seen the Head of Opthalmology, Anthony Hall, and he refused to answer when I asked him why the dilating eye drops were splashed into both my eyes, and refused to talk about the serious night vision problems I am still experiencing. He then discharged me from the hospital because I want my eye problems fixed before I have more cataract surgery. This hospital very obviously could not care less about the welfare of patients and I would advise anyone needing cataract surgery, DO NOT HAVE EYE SURGERY AT THE ALFRED HOSPITAL BECAUSE THEY COULD NOT CARE LESS ABOUT PATIENTS' WELFARE.

DON T LEAVE A FAMILY MEMBER ALONE AS THE NURSES PUMP THEM WITH DRUGS EVEN THO YOU TELL THEM WHAT THEY ARE ALLERGIC TO THEY IGNORE IT. THEY MAKE THE PATIENT SUFFER MORE DUE TO THEIR NEGLIGENCE. THEY HAVE NO REMORSE AND PROTECT THEMSELVES EVEN THO THEY ARE IN THE WRONG. WORST EXPERIENCE EVER.

The people at emergency were very kind. All the nurses and other people treated me quickly and with respect.

My Daughter (Tegan Kennett 23at the time) was admitted to the psych ward at the Alifred suffering with BPD. She rang me distressed at 3 o'clock in the morning due to not coping. While I stayed on my mobile with her I rang the pschyc ward on my house phone. I spoke to a staff member to let them know Tegan was distressed. It distressed me that she was distressed. I politely asked for them to go talk to her and calm her. I hung up and waited for the staff member to go and help Tegan whike still with Tegan on my mobile. Tegan was sitting in the dark with me on here mobile. I then heard the staff member approach Tegan and was aggressive towards her. I was listening the whole time and i was so distressed. The staff member took Tegan's phone off her all the while verbally attacking her. I rang the psych ward again and the phone was not answered. Then another incident and worst incident was Tegan was attacked again whilst on the phone to me by another staff member. This time she was physically attacked. A code grey was called on Tegan, with six staff and security (subdued Tegan with pressure points. Tegan whom was approximately 48 kgs at the time). They also illegally made her an involuntary patient sedated her and placed her in a padded cell. The next day I learnt this. When I attended the next morning the Psychiatrist explained what had happened to Tegan. Tegan was covered in bruises and extremely distressed. The Psychiatrist apologised and said a full investigation would happen and they would let me know the outcome of the staff involved. To this day I've heard nothing. Tegan has since passed away. Killing herself. Tegan was lucky because she had private health insurance and git out if the public system. Going into private from the public was like night and day. Private psych hospital treated with Tegan with respect. She had a voice. She was treated like a criminal in the public psych wards. To this day 5 years later it still haunts me.

Its the best Hospital in the Southern Hemisphere and the will go out of their way to help you no matter what you have gone there for.

I got my gallbladder removed here. The doctors couldn't have done it better. The anesthetists were fantastic, the nurses were on the whole caring and very professional. A special thanks to Sinead the nurse who is an angel. The Alfred hospital is Australia's best, if not the best in the world. A BIG thankyou to one and all. P.s. The food is not bad.

Absolutely great hospital, have suffered major facial trauma this year and they have provide great care. From the nurses to the surgeons everyone i have dealt with has been great, the renovations are coming along nicely also.

Went in to get an MRI at the A&E , ended up being held in for 7 hours, and 3 weeks later i'm still waiting for my invoice/official reciept to make an insurance claim, multiple calls to the alfred ended up being redirected to 4 bloody answering machines. Worst experience yet

Found the Alfred to be very hard to contact on the phone, and the emergency triage man on the phone was quite rude too. Although, I cannot fault the nurses - as they were very nice and did an exceptional job.

I had a complex infection, ended up in 3 wards, 2 major operations and was there for 2 months. The staff were respectful and always made me comfortable and they saved my life. However the follow. up post op appointments where completely unprofessional and disorganized.

Great Drs trying to do their best Drs that I saw have great bedside manners hard to find Drs like this

The staff at The Alfred showed my wife Alia great care and compassion during her stay. She received great medical care and was treated with respect and dignity at all times. I am humbled by their efforts and my heartfelt thanks will never be enough.

I had to visit a friend recently who had been seriously hurt & the staff there were extremely helpful. Every time I rang & when I went to visit. Being such a huge hospital I was so very grateful for the help otherwise I know I would have got lost for sure. THANK YOU & KEEP UP THE GREAT WORK TO THE STAFF @ THE ALFRED :-D

i am on the wait list for 1 year and just had my nasal surgery done a few days ago. i wish to say thank you to all doctors and nurses who looked after me when i stayed in PPU overnight. They were friendly and professional.
The reason why i gave 4 stars is due to one of ICU reception had a pretty bad attitude, i was so nervous at very beginning because i thought all staffs here will be like that.

Place seems barbaric to me. Nurses can't even be bothered to hook up the ecg tags so I have to do it myself despite being very sick. Spoken to in a condescending manner by many of the nurses too. When you click the assistance button in the emergency department nobody comes. The doctors and nurses barely check up on you. I wasn't hooked to an ecg at the start but was left alone for an hour with my eyes closed. For all they knew I could of been dead and they didn't even check up on me. There's something seriously wrong with this hospital and the public health system in Australia in general. Would rate 0/5 if I could

Some of the sections need too improve on how they treat people

I am in Alfred Hospital being looked after by Dr chan as i had a fall. First decision made was placing rods to my back. Although it was the best thing to do for my condition. However after a long good review and meeting with other great doctors. He has come to a conclusion that the operation for me having rods was too risky instead i am going to be given a back brace. This is why there are great doctors like him around. Plus Dr Chan was going to operate on my back personally not many do that. I knew i was safe
I am so glad great doctors continue to work at Alfred Hospital. Even through covid-19 he was going to operate. To save my discs to slip forward and stopping me from being paralyzed..I just want to send a big thank you To Dr Chan and his team. I must say was very concerned about the operation due to my illness age and footdrop.I knew it was major and that i cluld not cope with rods and the pain that goes with it. I was very concerned about my recuperating time. The staff at Sandringham Hospital whom i was first taken to as an emergency Had great Doctors Nurses and even students were awesome and experienced.I was looked after like a queen. I was then transferred to Alfred the staff here is excellent they made sure i was comfortable they were awesome 24 hours caring for me. As i had to lie flat was not allowed to get up for anything. I am still here at Alfred hospital..
To all of you at both hospitals that had anything to do on my progress recovery I appreciate it and relieved at the same time.Thank you from the bottom of my heart. I am so happy as wait for my back brace and a new foot drop AFO. One nurse I must thank alot is Nurse Rennay who put up with my tears trying to make me understand the consequences of getting up her continuous checking up on me being very patient with my bed pan use. Hats off to all the night nurses as well All the other nurses who rolled me over. The students are so vibrant, lovely and caring...If it wasn't for the qualified experienced nurses they would have no experience they are so lucky to learn from the best.
This is why i donate to Alfred hospital and anything to do with science.
However there is new technology out there that i saw on you tube surgeons can use this technique instead of screw and rods. Hopefully the doctors professors MR. all try to bring that technology soon. All the doctors probably know about it anyway
A Big Thank You to all of you.
I am so happy with eveything

7 west coronavirus nurses and staff were amazing. Smart, caring, and deserve so much more recognition!! they have made this time so much more bearable,.

Wait .. wait and wait !! If you love waiting this is the place for you !!

A hospital that is more concerned about making huge amounts of money, rather than taking care of their patients. My girlfriend, who's an overseas student and struggles just to get by, has to pay 4 times as much after they figured out she was an overseas student. I don't know what's going on here, but this just feels wrong..

Was told that I could stay with my husband overnight, only to be told I needed to leave at 3am.
They kept him waiting so long in emergency only to be told he d have to wait until 8 am to get a boot fitted for his broken foot. But it s totally worth waiting 6 hours it for 4 panadols.

My partner and I have had a terrible experience at The Alfred.
1. There were too many people involved in the injuries, one nurse would say one thing, another nurse would say anything. No one knew what was going on
2. In emergency they check on you all the time. In the ward, you press the nurse button and no one comes for over 40 minutes!!!
3. When we were discharged, we got no paper work. They said they would send it all in the mail. Only thing we received in the mail was an incorrect medical certificate with the wrong details (not his name) and a CD of the CT Scan. We then call them to send out the correct medical certificate and they didn't believe the wrong one was given until we faxed it through. Then the nurse said she would fax the correct one through and never got it until we asked a 2nd time.
4. Never got the schedule in the mail. Called up on a Monday to find out what is going on. They basically said they sent the schedule in the mail (never received). They basically didn't believe that we didn't receive it. When we asked when his next appointment was they told him tomorrow. We got 1 day notice. Then when we went in he got told he had to be there the following day as well.

When we got to the appointments, the wait was over 2 hours and none of the nurses knew what was going on. They told us to go to one section who told us to go to another.

Overall terrible customer service!!!!!

against what someone said about the food being "revolting" she was lying, greatest hospital food ever, young boy treated me great! Best Acsi bowl and coffees in vic

Outstanding care. Puts the lie spread by reactionary politicians who insist private is the only way to go.....ooohhh....goodbye Tony....maybe things will change. ..or is Mal a wolf in sheeps clothing? Thank you Alfred.

Last week I was admitted to the ER Dept after work with acute gastritis and underlying conditions. I waited for a while before I was attended by the nurses and doctors. They were efficient and took the matters seriously when I told them I had the same re-occurring problem every month. Straight away they took blood tests, urine test, X-rays, ultrasound and continuous monitoring throughout the night till the next morning at the short stay unit.

Hospital is well maintained, clean and staffs were efficient & professional.
As a public hospital in the city, I am impressed with it. I recommend people to use Alfred Hospital if you are in urgent need of medical attention.

You guys give yourself a pat on the back for being so caring and so good at your job. I don t live in Melbourne any more, but compared to Gold Coast hospital here, you guys are a God send. Keep doing the good work!!

The best hospital in the world. Everyone is very helpful and caring. A lot better than private hospitals.

Waited 5 hours in emergency response just to hear they can't help me because then don't have any ENT doctors. Face is numb, neck is constantly acheing. Incredible guys, great job.

As I am not citizen in AU I had to pay $580,00 to talk with a doctor. Firstly, I believe that the person who attended me was not a doctor, may was a nurse or someone who is still studying medicine.
Secondly, the doctor said that I had a virose and I should keep taking the same medicine that I was taking 3 days before. She didn t give me ANY prescription and advices (which kind of a doctor is that)?

When I said that I wanted changed my medicine and try another one because was not working for me ..she was a bit angry.

The MINIMUM that a doctor must to do is provide a prescription with the names of medicines that we have to take....the service was ridiculous!

Went to this hospital for the first time, and really impressed by whole experience.

Had to go to Emergency. Was treated respectfully by all Alfred staff. All staff encountered were professional. Fantastic nurses in emergency and on the ward- true heroes. I am humbly grateful for all the assistance and help I received from all staff. Thank-you Alfred... You are deeply appreciated.

I went in with a burnt arm and their treatment was inappropriate When I raised the issue with management by phone then mail +they didn't even bother acknowledging receipt. I treated my own arm but I hate to think of the pain a child would be forced to go through because their parents would think that the doctors know best.

This hospital provides exceptional service and standard of care. I had to come three times in four days following a severe scald on my leg. Never waited too long and nurse practitioners were extremely professional.

One can not fault the Alfred!
Have been attended to by five departments & they have been excellent!Friendly staff, wonderful Doctors & Nurses.

Fact-based sequence of events: Alfred Hospital - Patient Experience JAN 2018
- Attended 01/01/18 8am with limb infection & received 4 doses of intravenous antibiotics over the next 24 hours
- Discharged 02/01/18 9am after review by senior medical staff member
- Given the infection area was now three times the size of the original infection when entering the facility (understandably puzzled by this)
- 02/01/18 infection area remained constant throughout the day
- Re-attended Alfred Hospital 02/01/18 at 7pm: was told to allow time for antibiotics to work (returned home after opinions of 2 doctors)
- 03/01/18 Infection area increased further
- 04/01/18 10pm attended St Vincent s Hospital (put on alternate antibiotics at 1000mg dose)
- Discharged 05/01/18 with significant reduction in infection (confident of recovery)
- 08/01/18 virtually all selling gone (appointment booked with GP for 10/01/18)
- Phoned Patient Liaison for feedback 08/01/18 9.24am and phone call went to voicemail

THANK YOU ALL THE NURSES AND DOCTORS FOR LOOKING AFTER MY MUM
GIOVANNA COSTANTINO FOR THE LAST WEEK
WHEN GOD MADE THE MOULD HE THREW IT AWAY
YOU ARE ALL PERFECT
THANKS VERY MUCH

Great hospital with excellent staff, but I had to wait almost 10 hours after my diagnosis to get a bed, which I then finally got around 1am.

Came into Emergency after having heart problems. The team quickly, professionally and kindly evaluated and got me discharged. Each person I interacted with, from front-desk clark, to Nurse, Orderly, X-Ray technician and Doctor, was top notch, referred to by name and was able to treat me with kindness and humanity - despite all the restrictions imposed by COVID-19. Thank you so much, Alfred team.

I came into Alfred ED on a Saturday with appendicitis symptoms. It turned out I did infact have appendicitis.
I would like to thank every single staff member I came into contact with. I was so impressed with the level or care I received, the professionalism of everybody and was taken away by how caring and friendly all of the staff members were.
I was operated on Sunday at 2pm and released on Monday around 11am. The entire process was seamless, I can't fault anything. I feel privileged to live in such a great country that offers this amazing service free of charge. The system worked so well in my instance and I thank you all so very much for making my short stay so comfortable. Keep up the great work team.
Forever grateful