Trishelle Beazley

Review of Alfred Health Care Australia

My partner and I have had a terrible experience at...

My partner and I have had a terrible experience at The Alfred.
1. There were too many people involved in the injuries, one nurse would say one thing, another nurse would say anything. No one knew what was going on
2. In emergency they check on you all the time. In the ward, you press the nurse button and no one comes for over 40 minutes!!!
3. When we were discharged, we got no paper work. They said they would send it all in the mail. Only thing we received in the mail was an incorrect medical certificate with the wrong details (not his name) and a CD of the CT Scan. We then call them to send out the correct medical certificate and they didn't believe the wrong one was given until we faxed it through. Then the nurse said she would fax the correct one through and never got it until we asked a 2nd time.
4. Never got the schedule in the mail. Called up on a Monday to find out what is going on. They basically said they sent the schedule in the mail (never received). They basically didn't believe that we didn't receive it. When we asked when his next appointment was they told him tomorrow. We got 1 day notice. Then when we went in he got told he had to be there the following day as well.

When we got to the appointments, the wait was over 2 hours and none of the nurses knew what was going on. They told us to go to one section who told us to go to another.

Overall terrible customer service!!!!!