Bernadine Kennett

Review of Alfred Health Care Australia

My Daughter (Tegan Kennett 23at the time) was admi...

My Daughter (Tegan Kennett 23at the time) was admitted to the psych ward at the Alifred suffering with BPD. She rang me distressed at 3 o'clock in the morning due to not coping. While I stayed on my mobile with her I rang the pschyc ward on my house phone. I spoke to a staff member to let them know Tegan was distressed. It distressed me that she was distressed. I politely asked for them to go talk to her and calm her. I hung up and waited for the staff member to go and help Tegan whike still with Tegan on my mobile. Tegan was sitting in the dark with me on here mobile. I then heard the staff member approach Tegan and was aggressive towards her. I was listening the whole time and i was so distressed. The staff member took Tegan's phone off her all the while verbally attacking her. I rang the psych ward again and the phone was not answered. Then another incident and worst incident was Tegan was attacked again whilst on the phone to me by another staff member. This time she was physically attacked. A code grey was called on Tegan, with six staff and security (subdued Tegan with pressure points. Tegan whom was approximately 48 kgs at the time). They also illegally made her an involuntary patient sedated her and placed her in a padded cell. The next day I learnt this. When I attended the next morning the Psychiatrist explained what had happened to Tegan. Tegan was covered in bruises and extremely distressed. The Psychiatrist apologised and said a full investigation would happen and they would let me know the outcome of the staff involved. To this day I've heard nothing. Tegan has since passed away. Killing herself. Tegan was lucky because she had private health insurance and git out if the public system. Going into private from the public was like night and day. Private psych hospital treated with Tegan with respect. She had a voice. She was treated like a criminal in the public psych wards. To this day 5 years later it still haunts me.