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Worst servicing experience ever! I took my Jeep fo...

Worst servicing experience ever! I took my Jeep for a brake booster recall and they did not want to honor the recall. My Jeep would not brake due to corrosion from the brake booster. There was recall for this issue. Lillian my service advisor (worse ever) wanted to charge me $90 to check the part which was under recall! After explaining the part was under recall and I should not be charged, Lillian then lied to me advising me that brake booster was checked and it was fine. When I asked for paper work confirming this she refused. She later handed me the keys to my jeep that still wouldn't brake. I took it to two different shops that same day and got paper work confirming the brake booster was defective. I also called Chrysler and they sent me the recall instructions. I later went with this paper work and instructions back to Alberic servicing center where they checked the brake booster again and confirmed it was indeed defective. They confirm it was under recall and not one apology did I receive for the inconvenience. Mind I was out already 5 days without my Jeep through this hassle. They refused to give me a loaner as they didn't have any supposedly. They offered me a rental at "employee discount". Their rental price employee discount was almost twice the price of other car rental places for a mediocre car (KIA/Hyundai) and couldn't receive a reimbursement for the rental from the dealership. I went elsewhere for a rental. They later shipped the recall parts to arrive through freight rather than air shipping. Took 3 times as long for the parts to arrive! All together I was out of my Jeep for two weeks. When I finally got my Jeep repaired Alberic gave it to me on Christmas Eve at 5 pm with dried cement all over it (refer to picture). Yes cement! Not mud! Disgusting gesture! My friends / family members were shocked at the results of how they left my Jeep. To finish up, the brake booster was finally changed but they didn't even change the brake fluid or at least give the Jeep a wash after throwing cement over it. Apparently they are constructing around the shop and they decided to leave my Jeep next to the area. I will be placing a formal complaint and will never ever take my Jeep there again. You have been warned.

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