Terrifying service, border workers are really injured and poorly treated by this service. Rejection of care orders for a child in a situation of disability not because not affiliated but because there are 2 months of delay in the files ... Have repeated prescriptions that end up rejecting while we contribute !! ! What a shame a bunch of incompetence and soft knees !!
Service not at the Top. Troooooop antipatic employees! Pity
Phone answer impossible I lost half a day to go see them for a question I was wrong in the address I have my mine at the addressee and the cns where I should put. Result I have to move and I have a lot of trouble
At the moment it is bad you can only communicate by email
Not friendly, and does not like to speak French, we can see who is unhappy with the feancophone ...
Very unfriendly staff, without understanding and compassion!
There has never been a doctor so outrageous to me. If I could give 0 stars, that would be my 1st choice!
Sometimes it takes a little while to get to the phone, which is understandable in so much work. People were always very friendly and helpful.
There are many people who work all their lives in this "advanced" country. But when they experience a procedure that went wrong and they are dependent on others to get dressed, wash and eat, the CNS adds by treating them as lazy or wanting to send these poor people to work, thing that they would like but that they do not arrive anymore !!!! Follow depressions and other health problems.
So from the first wicket to the end, only bad people who do not know how to speak humanely. Yes there are surely people who add to not having to go to work but must stop mixing the real lazy of those who are exhausted!
So when people discover that officials have embezzled 2 million euros, we see who are the real lazy people who do not want to go to work. There are sick !!!!!
Very well organized. He does not go lost. You can speak Luxembourgish, French and English. Very good and professional help. Only five stars because more can't be.
In spite of the S1 document, the German health insurance company issued a request to pay the invoice for its own operating room (cancer treatment at the University Clinic in Cologne) out of its own pocket, since the CNS reported that it was no longer insured.
Even better: S1 document comes by post, valid for the whole of November. Stupid that the date of issue was the following December 8th and was delivered by post on December 14th. So it expired when it was sent.
For cross-border commuters, sickness benefit only comes after 1000 perceived inquiries, first sickness report submitted more than 6 weeks before the deadline. Probably nothing comes at all.
For me, this health insurance is just one annoyance.
I try very hard to reach them for days and days, the only person who answers me at the switchboard sends me to the requested department who does not answer either! It is shameful. That the workload has increased with the epidemic ok but in this case it would be better to temporarily hire people who just asked to answer the phone and transfer people to the desired services !!!!
I have so far not had any problems with the services at CNS, when contacting them. Only good things to say about help and services. Only at times the processes regarding refund of medical expenses can appear to be rather cumbersome because of all the paper work.
the waiting times on the phone are ridiculous! I waited 50 minutes and had to listen to me every time that I get started. I can only call between 14: 00-16: 00! but I'm not on it! ... that happens when you give hobbits a job!
one tip ! : Update your phone program and your answering machine
Appointment on time, friendly staff, function, how what where answered by the staff without problems and you were very helpful.
Can't talk about it. Those working there know that the service is not good. I can't say more. You just sit there speechless and helpless. All of the doctors' documents are given back to you because they cannot do anything. Many diseases are not recognized. Know too many people who have physical and mental illnesses must persevere. No help. The reception is always like that! The worst. Nobody wants to call there, you have to find his contact person via mail (always the same) ... sorry
We must almost pay them to have information, we feel that we disturb them
I called to CNS to inform that I wouldn't be able to attend the medical control on the specified date because I would be doing chemotherapy all day, and one person who I talked to told me: "You have to choose between the treatment and the appointment for medical control. You should decide what is more important for you", without even tell me that I have the option to make a new appointment or send a certificate from my oncologist justifying my absence.
I have very good impression with CNS. My question are always very well answered by the staff there. Sometimes there are long queues to wait but generally everything is well organized. Thanks a lot to the friendly staff at CNS.
No respect, I had to ask another person, look down on people .... while I'm never a disease, for a herniated disc anyway .... I quickly put this lady back. ..a to him that the cross-border worker pays these taxes ... then to have the same consideration as a Luxembourger ...
Impossible to have them on the phone it's already over an hour .......
And always messaging ....
Being independent, partner pay more than 700 euros a month from his pocket to the social security! For in the end never have to answer the phone, and come across idiots incapable of understanding one email.
He must be absolutely operate end of January in Belgium for an inguinal hernia becomes serious because his intestines begin to deviate seriously dedant.
Application for approval early! The first 3 interlocutors wasted our time, to end the day before the operation that a good woman say they had more urgent to do!
They finally refused the operation !!! 700 euros per month for that !! A band that foute incapable of people's lives but who are strong to divert money!
Take something else if possible!
It's been 3 weeks now that I try every day to have the CNS online because after months and months I still have not received a refund.
When I go live at the ticket office, they send me for a walk or they ask me to call.
I answer them that I do that call their services and the lady answers me with a rotten air that I have that to do ..
Personally, it's a big shame to be so rotten.
He hires people who are incapable but people who want to do their job properly, it is not possible.
It is shameful !!!!
That's why it can't be ... how much patience must a person have yet?
impossible to reach him by phone, only appointment and travel solution to receive an answer on a quote send 3 weeks before ... think of people with reduced mobility ... what a frustration !!!!!!!
Impossible to call them. Worst administrative agency I had to deal with so far.
I sincerely wish you to stay healthy to avoid going there
In contrast to other health insurance companies abroad, the CNS is an absolute 1st class health insurance company.
CNS is one of the best thing in Luxembourg.
Doctors, hospital and medicine bills are very well covered, similar to what I used to have from the equivalent French public service + additional private insurance (15 years ago and I guess it did not improve since) for a fraction of the cost. Reimbursements are pretty fast for local expenses. I've had good experience with staff at the counter and as well over the phone, though obviously sometimes the waiting time may be long.
No need to fill any form, just post the invoice to CNS and it's done, 5 weeks letter your bank account is credited. The cherry on the cake is that it is stamp-free :)
Unfortunately, only the CNS as a health insurance in Luxembourg. I also have a dysfunction of the balance organ and may not drive a car anymore. Similarly, a train ride of 14 hours due to disorientation is not possible. Thus, I could not appear for control examination. I should submit a certificate to get sick pay. Then I got a letter denying the payment. The doctor can move around and visit the patients at home! Very difficult to reach by telephone. This health insurance is a criminal association!
Staff with a lot of arrogance ...
Horrible service
No need to call them at 15:45 because the windows close at 16h and therefore they do not drop. A nice skewer of officials anyway!
more than 15min on the phone waiting for an answer!
I take a morning off to take care of my papers only to hear me say by an answering machine that the service is only reachable until 11:30 am. Well done !
For some days I have been trying to contact the cns, impossible to have someone on the phone. For a simple question
My problem is not speaking French and nobody in there is helping you
Quick professional service. Very friendly staff. Never had problems to reach them over phone and email. Some don't speak English, but they are very patient when you try your best to speak with them one of three official languages
Over 6 months of trying to get me a refund they had hijacked my refund!
never answer i wait for my son's pay for 1 shameful month
For days I've been trying to reach someone by phone no chance! Can you tell me if and especially how you work ??? It's a real mess!
I am surprised that such people still have a job. Do your job properly!
How do you give 0 stars? that's all the CNS deserves!
Poor service and professionalism!
Very long wait and the employees are very unfriendly or even racist ?!
Pity.
No response to emails after 3 weeks, do not answer the phone. ..
Outrageous! !!!
3 days that I ring morning, afternoon no way to reach people,
rotten service, I ask for information at information counters and I fall in front of a dumped zombie who struggles to leave a few sentences to explain things to me. inhuman
Very secure place for the covid not too much waiting for my appointment barely five minutes the very friendly and competent doctor
Call for 3 hours
Raise no sheep
Well done
Can not get them on the phone.
IT'S INCREDIBLE. No help! Inhumans. Rude. lazy !!! IMPOSSIBLE TO JOIN THEM
unpleasant. The woman on the phone did not want to inform me and sent me to walk it is inexplicable !!!!!!!!!!!!!
It took a while until I had someone on the phone, but I can say that everyone was very friendly and helped me directly or gave information. If I hadn't reached anyone on the phone, I would have written an email. Thank you
I've been waiting for sick pay for weeks. Called 100 times, no one answers
Moien. Taxpayer 39 years, I have never been unemployed or on a mutual until a fool does me accident. With a saggy chest, 27 rib fractures and a pneumo-thorax, the CNS will write that you must be able to sleep without a medical mattress. Do not have a child suffering from Asperger's autism attacks, you will be told that it does not exist. Do not follow the advice of specialists who put you in sickness. Then, it would be a disastrous summons to the CNS with an official "doctor" who will not read the reports of doctors and specialists, nor will you examine, but will knock you out with a long moratorium inspired by the "Arbeit macht frei". Have a good day
I found them very helpful, friendly, fast and efficient compared to the German, Canadian, new Zealand and Australian equivalent. I mean it!
there are people who are in the hospital, written by alleged physicians for health, the sick leave deleted, is incredible, something is a case for the press and the competent bodies of the Luxembourg Ministry of Health or the EU. How these doctors could take the oath of Hippocrates is more than questionable
I am currently in quarantine and have been trying to reach someone for 1 week.
Incredible it's been 3 weeks that I try to make a request and no answer no way to reach them by phone really unacceptable ...
Moien. Employed since 19 in Luxembourg. First convocation. A desaster. A total lack of humanity, not even reading the doctors' contrasts. I got treated like a M ... E.
A doctor who never stopped judging medicine in France. He asked the questions and wouldn't let me answer them by giving the answers for me.
His only speech, but you will lose your job, you have to work again, there are pain medication. Etc. ....
The last straw, on sick leave for two and a half months. However, it seems to me that the limit is 52 weeks over 2 years. I am far from it! !!
Ah, no, Mrs., that's not how it goes! !!!
In short, I validate your stop but you return to work afterwards.
Well done ! !!
It's quite difficult to form an opinion but here are two unacceptable points:
1) Last call: 57m48s waiting and I hung up.
2) during a visit to open a status: no information on legal rights and obligations resulting from this status. Result 6 months of conflicts with VAT services ...
Lost time ... For everyone!
Quite long waiting time and still I try not to move around unnecessarily.
BUT on the phone they break records !! I have phoned several times without success.
Some more friendly than others!
The processing of invoice reimbursement is done fairly quickly (average of max. 3 weeks)
Never by phone .. I always travel ... The reception is normal ..... Certainly we have to wait .. But it's normal
Not helpful. ...... 20 minutes on the phone wait and then man also has a person who is rude super CNS
Very nice, helpful, multilingual ... bureaucratic not nearly as sluggish as Germany, result-oriented for the citizens.
I can not confirm the negative recessions. The friendly lady worked very fast my request and sent everything necessary by email. Maybe the negative recessions have made a difference and CNS has changed for the better. In any case, thumbs up and continue so CNS Luxembourg !!!
I just called and well thank you for being polite to this cash register, he knows absolutely nothing and hangs up on you hat Luxembourgers
It's ridiculous you are constantly pushed away, or held on the line for minutes and then pushed away again. In addition, I changed my bank account 3 times, and yet you transfer to the wrong account, where I don't want to do it, I've never experienced anything like this fachSimply incompetent
Outdated manual processes, low reimbursements compared to other countries.
They took THREE MONTHS to send me the new social security card .... THREE MONTHS !!!
It is a public service, melieur that I know, really
Not helpful ... you call hangs man Ewing in the waiting loop, and then suddenly it's over
Sympathy is clearly not the watchword of CNS! At every call we always have the impression of disturbing them. In summary: unpleasant and arrogant!
A little training on the rules of live knowledge to propose to their employees would not be a refusal.
Connection wasn't great so contact person hung up on me
Like many citizens, I try time and again to reach them for days and days, the only person who answers me at the switchboard sends me to the requested service which does not answer either! It is shameful and discouraging! How do you resolve a billing problem if there is no one listening to you?
With the problem of COVID-19, it is unfortunate that a solution to attend the public in person has not yet been found. It is a necessary service to the user but which is causing, as a result of the pandemic, embarrassment in the service
Outdated manual process for reimbursements sending by post!
Nothing to say negative very professional staff!
Good service to the citizen.
INCAPABLES AND ABERANT SERVICE! TO AVOID ABSOLUTELY !!
THEY COME AGAINST OPINIONS OF SURGEONS AND TRUE PROFESSIONALS OF THE HOSPITAL ENVIRONMENT, THEY RESPOND TO YOU WITHIN TIMES AFTER THE DATE WHERE THE OPERATION IS PLANNED (I DO NOT EVEN TELL YOU WHY THEY ARE HAPPENING) !!!
THE STAFF IS INCOMPETENT, IT IS NON ASSISTANCE TO PERSON IN DANGER, THEIR OPPOSITION TO HAVE YOU OPERATE ABROAD IS ARBITRARY!
INDEPENDENT IN LUXEMBOURG, I HAVE MORE THAN 700E OF CONTRIBUTIONS PER MONTH.
I HAVE THE INTENTION TO SUBMIT A COMPLAINT!
SCANDALOUS SITUATION FOR A COUNTRY BEING SAID "" "EUROPEAN" "" "!!!!!
I needed their advice, and their help several times .... perfect, very responsive .... a special thank you to Mr Yusuf KAZI.
Perfect welcome, listening.
Health care system needs to be privatized. Similar to Germany.
Update: the employees have been friendly so far.
On 03.03.2020 my previous statement was absolutely confirmed!
As usual, nobody takes off. The website is currently not loading either.
Merci fir glaat a guernaicht.
No longer normal Try 50 meals on the phone but niks
if you choose the extension - nobody takes off. chooses the 2nd extension - nobody takes off. you jump into the waiting loop for 20 minutes - nobody takes off. as always ! You call the central, says friendly about what it is about. You will be treated like the last dirt. "why do not you choose the extension?" you will be spoiled! BECAUSE NOBODY LEAVES - I said it kindly! no courtesy nothing. is connected through the whole house. nobody knows. one is always just yelled. It is unbelievable how arrogantly people deal with insured persons - that's why they have their jobs !!! no wonder that more and more are mentally ill, if even the health insurance employees on the phone can not be persuaded to send 30 minutes through the lines to speak with people who are not responsible and only insult them. Why ? with what right? Friendly insured persons are not criminals, so do your work just as politely. that is so inhumane and sick what happens there. really the very last and terrifying!
Very cool .
They compensate very well and convene very late.
You can easily count on 8 consecutive weeks off each year.
Thank you
Little professionalism, poor quality of response and not answering the phones for much more information now in a pandemic situation that we find lack of respect for people
CNS systematically unreachable by phone! The insured is entitled to a service worthy of the name and this service must also be able to be done by telephone ....!
CNS sick one must not be sick since September 2018. Was written by the doctor of "trust" healthy, my employer sends me to occupational medicine and this says I may not work. Am employed as a driver in a freight forwarder and have a problem in the inner ear that means balance disturbance and thus I should drive trucks, according to CNS, the doctors say no so they do not drive. Conclusion do not get sick, because if sick pay is payable from the box office, one is miraculously cured.
bad service, hard to reach. Could practice on kindness.
Unfortunately, we have no choice and the employees know that too
esante.lu