Aeropuerto Internacional del Cibao (AIC) Review

Lovely small international airport. Beautiful arrivals area on an outdoor patio with water feature and fans. Helpful staff at departures. Easy to navigate.

Hello
I have had several family members who have traveled through this airport and every time they go their employees steal things. And I say steal because they say "it is not allowed" but well and they put it on their side and take them as if nothing, attentive to the sweat of those who go on vacation to their land they and your employees invent rules that do not they are and they are ridiculous because in the airports here in the United States they let you in because you want to take them there.

Not only do they want to treat people like they are dogs and not human beings when they are the same. But that if when you do not want to give what is yours because they want to take it off they tell you that you have to pay like nothing.

You have to know who you hire and how you treat those who arrive and leave because, after all, you eat thanks to all of us.

And if the way I speak is wrong, it is not just to say it, it is because I have proof that they are like that and several people who have gone there as much or more than me.

So please stop acting that way and put the real rules and protocols of every airport and not those that you want to invent.

Excellent airport and as parking. Very friendly security and all staff!

ON THIS SITE THERE ARE THIEVES OF 5 SHIRTS THAT MY MAMA BROUGHT AMONG OTHER THINGS STOOD 4 HAD TO BE DOMINICAN. STOP BEING THIEVES ARE FOR SELLING A SERVICE NOT TO STEAL .... THIEVES !!!!!

Excellent airport, actually the only one in my city.

The cute and beautiful max is a mur good place with a good vibe

Excellent all the workers are very professional, and the JetBlue workers are excellent professionals and very attentive and friendly all.

Excellent Service and very easy and fast to get out. As a Traveller I do recommend this airport.

Excellent service, very friendly staff, the star airport !!

A bad service for the foreign clients and visitors that come, the one who will receive them has to be enduring sun and rain because there is no protection or consideration

Very bad experience at the airport in Santiago on my trip to New York I opened my suitcase and I checked all packages but worse than that I stole many things and my belongings the truth that they are thieves that it hurts to have to say that of my country but it is a very unfortunate experience

Excellent attentions, fast check and without delays. Fast approach.

Because of its location, it should be the best airport in the country. But they must improve many points such as care, hygiene and structure and a little behind.

Good attentions and it is fast to pick up the suitcase. I love the warmth of my very nice people

I would say that it is one of the best airports, good services, fast process, good cleaning.

It's a regular airport, planes fly in and out...! The only way to get in and out of Santiago by plane.

Spacious, good places to park vehicles and good service

Very good but it has to do something to contact relatives in case the flights are suspended

They consisted of one of the best airports, despite being small it is a full airport, its employees are very friendly, but they should arrange the services of the bathrooms inside the airport.

I have a bad experience in this Santiago Airport with one of their inmigration employees, she check your US american passport name on their system & said your name match with another name who had criminal records & have entry impediment to the country as a person who never has a criminal record you're in shock with that answer, she said please go to other room with another women to recheck that isn't you. My question inside of me is this people are out of their minds if They don't think the previous inmigration airport did their job to verify every traveler don't have criminal records or pending detentions before traveling, worse airport ever O is a lot to score you.

Excellent security measures against COVID-19, they must prepare a place for waiting!

Small & usually able to process thru customs & TSA to gate quickly

Nice airport! Just don't forget to bring some cash with you. You have to pay a fee when you land. I paid like $10.

Everything moves quickly here. Staff are helpful. Immigration and baggage claim speedy. Great airport.

That airport is fine for us who are from the cibao, I DO NOT LIVE IN THE DR, but when I go to Santiago, I stay and it is fast! The only bad thing about this airport is: How is it possible? That in 7 different points you have to show your documents It is something crazy that you have to stand at 7 points to check your immigration documents, we know that they are also bottles that are over there! The only thing I don't like is that!

I decided to take a trip to Santiago to visit a friend and landed in Ciabo international airport. This was my first time here in this Beautiful country and I was welcomed to a very open and clean environment which is always a positive; the airport is small but I wasn t expecting anything like LAX Or JFK so I was pleased by that.
The reason why I m not giving this a 5 is a very serious reason.

Now I don t know about most people but it s very evident that I m a dark-skinned man coming from the US who only know some spanish and trying to get around is partially decent; but I felt discriminated twice once prior to leaving the airport and the other coming back to the airport....when going into customs you have to fill out some form of paperwork and if I knew that I would have brought a pen so asking a person for a pen was a task cause it felt like they didn t want to help me (neitherless look at me).

When I finally got a pen from someone and filled out the paperwork and went back into line the VERY same person that I got the pen from took the pen back and told me to go to another both with an attitude that bothered me (I forgot to metion she ended up helping another person after she pushed me off to another agent).

It felt that she didn t want to finish helping me cause I look like a person she didn t want to help..... a black man; need I mentioned she was nearly my complexion as well?

Also a lot of passport checking as well as they don t really let the English speaking people when there s a delay or the gate has changed; lucky I know enough to understand but it puts certain people at a disadvantage.

The experience has me sitting here while I wait for my plane thinking if I should even land at this airport again if I come back.
While It didn t mess up my time here it does make me see who gets favored the most and it s usually not someone of a darker complexion!

It looks functional and now with the covi era 19 more

they have to organize more the airlines....too much passengers lost...

It fascinates me when I have to look for my wife and buy cappuccino

Favorite airport to visit. Every time I go there I'm always in a great mood. Beautiful Scenery and amazing atmosphere.

I've had no problems traveling into Dominicana or out...
Can't wait to return to see my husband

Excellent airport, but very small for the amount of flights that enter.

It needs some maintenance and more immig staff for the long lines when planes arrives. Other than an ok airport for DR.

Easy access ... ticket prices are better compared to Puerto Plata. Good money is saved in the tickets.

I have no other alternative in Santiago. Bad service and the worst structure parking, restaurant and waiting rooms did not build them thinking about people.

Excellent service, clean and very comfortable, Cibao Airport is a success for the entire Cibao region. Staff well informed and oriented to serve you.

Excellent location, simple and uncomplicated boarding and disembarking system.

It s incredible how many people need to check your passport. I got check by 10 people on my flight back to NYC. This goes against personal information security. The worst service in my life. Not recommended

Simple, useful, good treatment and close to the city of Santiago.

It has changed for improvement, better service and much more agility.

Excelentes atenciones y el mejor aeropuerto del pais....

It will always be better to travel at night, any day but at night ...