Aeroporto Marco Polo, Airest retail Reviews

Not even a can of sanitizing gel on the terminal exit

Unfortunately, the signs of the covid are visible
Apart from obviously many closed shops and bars,
It is not indicated at the entrance that the smoking room is not accessible

Arrived from Palermo, the suitcases arrived early, measure the fever, all well and kind

The most idiotic airport I have ever seen. If you want to be on time, arrive 5 hours in advance. Rude and useless staff, worst management. Avoid at all costs.

This airport used to be a bit better. Tidy shopping area but the toilets were disgusting. Urine all over the seats and the floor. Poor hygiene and the only reason not giving them one star is the nice layout and design of the place.
Oh, nearly forgot. Considering this is Italy the coffee was a bit of a disaster that I bought in the Hub. Served tepid. Wanted to use the two microwaves in the seating area and but not working.

Place is being worked on to be extended for a long time now, making the whole entrance/exit are very noisy. A little bit too small on the inside for the moment.

Small but very nice airport, the services are efficient.

Venezia Marco Polo Airport is a small but very nice and modern airport. The furnishings are of high quality, as are the various shops. As a passenger, you walk here on real wood parquet flooring, there are enough free charging stations available. While waiting at the gate, it is worth taking a look at the floor ... here as a passenger, you stand on duplicates made of linoleum by the great masters such as Titian and Tintoretto, which you can still admire the day before on the walls and ceilings of the Doge's Palace or in the Venice churches would have.
Large airports such as Stuttgart, Hamburg, Berlin (Tegel), Munich, Frankfurt a.M., Zurich or Schiphol cannot keep up in terms of equipment and ambience.

Badly sign posted , up stairs ,down stairs then back up again , to come back down for th gate

The line to go through security check is 400 meters long (1200 feet), Italian management at its best!!!!

Very slow, massively overcrowded. Nice shops, but too busy, need to reduce the amunt of flights or expand.

Lovely airport and easy access by water taxi. No problems with checking, just make sure you have everything ready.

Service quality that manages nonexistent reimbursement, twice it happened that the information on the displays which show the flights were not correct, if the plane was already embarking on the display there was no information that indicated, inaccuracies absolute and the perfect way to make people miss a flight so for the refund you have to turn on a light.

This is supposed to be an internationally known airport! IT SHOULD!
Personnel who, in the face of problems, fall from the clouds, delays that suddenly occur, the only information counter open with a single person struggling among dozens of impatient tourists. And let's not talk about infinite luggage delivery!

Lost luggage official.
10:10 am
Closed door.
A lot of waiting line.

A lot of organized airport. While waiting for an airplane, you can find something for each of them - drinks, food, souvenirs and more

Now very nice and large interior but. Exit and slow procedure

This airport is to small to handle all the passengers. Totaly chaotic, no or very litle information to get.....no one seems to know anything......Next time i visit Venice, will be by train from another City.
We are now still waiting for take off ( delayed at this moment for nearly 3 hours), missed our gap....and must wait for another opening in the air.
One thing to say.....im glad i visited Venezia in september an not in July.

Bad attitude and not patience.
*** Tips for REFUND TAX ***

Go to First Floor

Item/receipt purchase NOT in Italy

-go to custom counter (beside Global blue) for chop/signature
-go counter to refund ( Global blue / Premium)

Item/receipt purchase in Italy
-straight to counter without custom chop/signature

Prepare in hand

Receipt
Flight ticket
Passport
Purchased Item (incase need there need you to prove)

Worst airport for services and information. No customer or airport

Today I went to pick up the youngest daughter who arrived with the companion of the Alitalia and left 40 minutes late after the scheduled time and I paid the parking for an hour 14. The ztc 7 minutes ????? But what are you making up! Never again will I go to this airport.

Items without expensive taxes.
Consumption expensive.
Must move from one floor to another for check up.
Indication not clear.
Why a line for family with children under 14 ... useless ... Many other airports do not have that and it's faster ...
No abbreviation - Required to buy a 500ml water bottle at 1.80 Euro.
General cleanliness to be desired.
Lack of toilet for the number of users.
Toilets of the messy women when we were at the airport on August 17, 2019.

By cons I apreciated:
Our flight to Montreal on August 17 with Air Transat from 12:15 was 1hr15 ahead and saw the lack of staff, the waiting line was endless, they made us pass quickly. 5 stars for that !!!!

PLEASE ENGAGE MORE COMPETENT AND RELIABLE PERSONNEL.

The airport has recently been connected better with the road by inserting some roundabouts which make the lane change safer. It looks well built ... It does not smell, it is constantly cleaned .... in addition there are several sofas where to wait for arrival (in excellent condition) and have equipped different points of cellular charging turrets.

The problem is for the flights that arrive late at night: as far as I know, there are no buses that leave after midnight forcing passengers arriving late to take a taxi (at really high costs) or to call some friends to go to the city .

In 2020 you arrive on a Sunday with a plane at 23:50 and there is no public service (bus or vaporetto) to take you to the city ... incredible!

Extraordinary airport .. what feelings that !!! Uaaauu .. unique

We checked in yesterday on flight to Malta. We were not the first but towards the beginning. It took us over an hour in the queue. When we arrived in front of the check in counter seats next to each other were available but staff checking in, took so long that we were the last from our group to finish and seats were taken. We had to sit on the plane separated as a family and this was due to the long time spent at check in. Staff took extremely long and people in other lanes were ready way time before us. Gate on moniter came up and soon after started boarding. This should be up for some time before boarding. Otherwise airport is clean and nice.

Huge lines, poor organization and logistical management.

There is only one entry door on the first floor and is for departing passengers only. Arrivals one exit door (no entry) only on the ground floor for passengers. No one else is allowed in the building so can't rate the airport and thus a default rating of average

Well organized airport. Very convenient and well-positioned parking spaces with respect to departures / arrivals. Flights to various destinations around the world. Even after the security checks there are many services (self-service, shops, bars, etc.).

International travelers beware! This airport has an exit customs bottleneck after you pass security and the duty free shop. Prepared to send an hour longer than you expected to get to your gate. The line wraps Around all the retail shops in the main area of the airport. This is easily the most poorly managed airport I have been to in a developed country.

Terrible a lost baggage service does third do not manage to talk to anyone it is hours that I listen to an annoying little jing never be able to talk to anyone my name is the courier who found me one baggage and that he can't even talk to anyone truly outrageous a land airport world in Zimbabwe work better

Parking expensive maintenance. Block exit / entrance worn and blocked

it is a comfortable and easily accessible airport. On takeoff or landing, from the window you can enjoy a unique and incredible panorama of the lagoon city. It can be a good solution for those who have to go to other cities of the Veneto region such as Padua, Vicenza, Treviso and Verona (even if the latter have their own airport)

According to stressfully unfriendly and no seating option both handicapped people would never go back

Bad management of ground services. Among the worst Italian stopovers

Pretty busy airport, when we landed on a Saturday morning it took about 1 hour to get through passport control.

It is very crowded with people and tiring to get tickets for the plane and there are many thefts

I am so grateful to the security control staff that I left a watch and ring forgotten, which was delivered to lost property at the airport. For this reason and the agility they have had to return the lost items. The airport has a connection with the Mail Box company, with which I was also in contact to recover the object and everything was excellent so that in 2 weeks I got what I forgot at the airport. Thank you, but thank you very much, they have made me regain faith in humanity, there are really people with good intentions.

Last Wednesday, 16th I arrived with the Emirates Ek 135 flight from Dubai. it's not the first time I've done it and I've always noticed that this flight comes a few minutes after the one from Qatar from Doha. On the day of which I speak, the two flights arrived together. SEICENTO PERSONE TO THE PASSPORT CONTROL AND WITHOUT THE PREFERENTIAL RAIL FOR EU CITIZENS! INDECENT! IT IS POSSIBLE THAT THE ONLY TWO VERY IMPORTANT FLIGHTS MUST BE ATTACKED. NO TELL ME ABOUT CORRIDORS AND OTHER WETS! I flew around the world and queues so for disorganization I've never seen them !!!

Airport like few others. Services, cleaning, access to boarding and fast checks, efficient information offices with friendly staff. Great

One of the most amazing, tidy, clean, comfortable and magnificent airports in the world i ve ever visited

Clean bathrooms
Polite people
Beautiful location
Great trip to/from the airport

The only thing i didn t like, is that there is no smoking room after immigration counters gates area

Highly recommended

Once inside the airport helpful staff aplenty should you need information. Not crowded on the day and time we were there. Plenty to eat and drink with lots of options available. Security was again straightforward. Good selection of shops in duty free area. Overall a good airport experience.

Well, everything has a strange face these days ...
Few flights, and clearly we are all afraid of everyone.
What a pity to have to upset our Veneto way of being ...
But it is for a good purpose, and I recommend taking advantage, without fear of taking the test on arrival.
Vada as it goes is a certainty, it is respect for oneself, and for the neighbor, unless one is willing to accept the third wave in May 2021.
And I say it now that we are in confusion for the second.
Why did you open the schools?
Why did we let our guard down?
Security often brings insecurity ...
Equivocation.
Y mucho ...

Few seats and often late flights.
Restaurants very expensive compared to competing airports.

Slowest border police service I've seen. Took about 50 minutes waiting in line and they had to hold our plane for us to board. Avoid if possible.

I don't see what all the complaints of queues were about, security was a breeze, passports were a breeze and boarding was easy. My only complaint is that this airport has virtually no seating for the vast amounts of people that flow through, as we were forced to sit on the floor in a corner. In all, security took about 10 minutes including queue, passport control took 15 minutes including queue.

It's an okay airport. I kind of felt like cattle that was being herded to the boats. At $125 a pop to take a boat to venice, it's no wonder. It's best to do your research on the best and most economical ways to get into Venice. If money is no object or if it is, you can take different paths into Venice.

Place itself is very clean and tidy, really nice airport. Food and drink is well overpriced though.

walk down stairs from plane, get on a hot bus, go on an extremely long and hot walk to water taxi area, more waiting - takes 2 hours to get to our stop. Leaving Venice - long hot walk to airport, lines to check in are long, no place to sit, very very crowded. Love Venice but hate the Marco Polo airport

Excellent airport and well connected to the main provinces

Unbelievably long lines, inefficient service. Non functioning air conditioning. Plane had to be redirected to another airport because of defficient runway infrastructure. All in all the worst airport in northern Italy (or elsewhere) we've been to.

The one-hour wait from landing to baggage claim is inconceivable!

Competence and seriousness on the part of the baggage control staff. Thank you very much for helping

It is useless to continue to embellish and enlarge the airport, unless the positions for the incoming passport control are increased.
While I have always found the starting procedures fairly quick, it is not conceivable, at the arrival of a flight with 300 people, a one-hour queue for passport control, both for Europeans and for non-Europeans.
A queue that I no longer find even in the most backward countries of the third world.
And it is really humiliating for an Italian to hear the comments of foreigners in the queue. I was ashamed.

It is a modern airport with easy access. Inside this building I found there was a lack of shops and seats. All the rest are simple ...

The floors are pretty, Mostly efficient check-in and gate access. Rental cars can be confusing to reach. Security is quick. Flights I've flown have departed punctual.

The airport require to have more chairs for the people who are waiting at Departure.
There is not fancy at the airport one should not miss the souvenirs shop on the 1st floor. VIP or business lounge is class apart!

Need be with !Surgery face mask! only allowed( Ryanair flight)

Organized and clean structure. Quick and punctual checks of a large commercial area. The only lack of seating for the large number of passengers waiting

It does not have watches in sight but it does for sale. Is not very big. You cannot lose yourself.

I recommend bringing the sandwich and water from home. Just the coffee.

Spectacular airport.beautiful, beautiful.comodo.servizi are available "every meter": battery chargers, bathrooms, bars, vending machines, packaging.and at the end of the beautiful long comfortable corridor thanks to the escalators arrive at the channel where the taxis are located sea, of course. there are also taxis for wheeled chairs

Slow and rude in checkin. Stated there would be no room for my roller bag without checking it; got on plane and lockers are empty.

Today I accompanied my daughter to leave for the UK. After check in and before parting, we had a coffee at the counter in front of the entrance for the security check.
I understand well that in airports or stations the prices of drinks can be adjusted upwards but paying 1.40 for a (normal) coffee seems exaggerated in light of the quality of the service provided at that price.
The drink was served in a paper cup, so I had to arrange on my own to get the (plastic) teaspoon and the sugar at a table separate from the counter.
Later and always independently I had to arrange for the disposal of the used material in the appropriate bins placed next to the table mentioned above.

A large, spacious airport with a modern architecture.
Adapted to people with reduced mobility.
Great variety of top brand stores.
You can buy Murano glass gifts.
Friendly staff
Clean facilities

A personalized airport. If this is your first entry into the EU via the UK, it will take a lot of time for immigration. There are only two examiners. The airport is clean and the toilets are good. Don't hesitate to walk to the boat taxi stand. If you go to the city, the bus is faster and cheaper.

Parking is absolutely insufficient in number and exorbitant in price. There is no hourly solution: either you pay for the whole day ( 18) or after 10 'of short stay, identical rates are triggered. Services reduced to the bone. If you can, choose another airport, otherwise be prepared ...

A clean and well organized airport, nevertheless the absence of a pizzeria in an Italian airport is a serious fault and it completely ruins the last experience of the country ... Too bad ...

Well-kept airport, quick checks and nice shops inside. Equipped with everything

Too crowded to the point where you cannot form groups for boarding lines. Also, lounge does not make sense because you have to get in lines forever.

If you don't mind! 6.50 euros for one hour of parking !! Registered thieves!

A quiet and peaceful place. Park comfortable. Friendly and professional staff. Strict but gentle checks. Too bad for intercontinental flights. But it is expanding as it is right both. Thank you