Adorama Review

biggest rip off company!!!! DO NOT BY FROM THEM!!!! PAID FOR OVER NIGHT SHIPPING...IM STILL WAITING ON MY PKG!!!! SHOP AT BH PHOTOS!!!!

item received expeditiously, well packaged, just as advertised, pleased with contents, especially glad that USPS was used as delivery.

Even initially i've had a bad experience with customer service, Helen Oster-

Adorama Camera Customer Service Ambassador,picked up and fixed all issues,to my satisfaction.

The first and last time I went to this store. I needed an external charge and they sold me a broken one. How can a store sell something that does not work? They told me they had already tested the device. Now, I have to come back there and ask for an exchange. It's far from my house..

Really what you'd expect for customer service, but less manners and less customer service. At least Amazon's bots aren't impolite!

Really bad customer service! Stay away. Use Amazon or B&H.

Don't purchase from this vendor. This company is a scam, and their customer service is a joke. They're total unreliable and unresponsive. If something goes wrong with your order, you'll basically on your own. They will never answer your question and mess up every single thing. I will never make any purchase from them, and will share my experience with all my family and friends on social media to urge people to avoid purchasing from them.

Bad business practices, I have ordered twice from them , got on back order list and have not heard from them for 2 months. And they still take orders on the same item!

Reviewing online trade in experience with Adorama. I've been interested in the new Sigma 60-600 Sport ever since I heard it's a tad sharper than my old 150-600 Sport. I initiated this evaluation process at the beginning of May and today, nearly a month later just got my "new" 60-600mm lens which was bitter sweet. I opened it to find it wasn't shipped with the dock shown on their website so I called to find out what gives and come to find out Adorama sold me an "Open Box" item instead of a brand new one without my knowledge! During the appraisal they sent me an e-mail asking me to call them to discuss the terms of the buy or trade. At this point I had been waiting for several weeks and missed it for a recent flyover of WWII planes (had to use a really old lens). Anyway, on the phone discussing the trade they kinda offered me a little bit low so I asked how about if I trade it so the rep said they could offer a substantial discount. This is what I needed to hear because I could use Payboo with B&H and be discounted the sales tax right out of the gate. No mention of the lens being used was ever made. Actually it's called "open box" but I just take that to mean it was used in or around the store but none the less it was still used. They offered to send me the new dock but no additional discount. Considering a new one would have also come with alot of points towards a future discount and that I could have saved the sales tax at B&H the discount for a used lens amounts to about $10 since they are sending me the dock now that's a total of ~$70. $70 off for this lens amounts to about a 3-4% savings. Would you opt for used for 4% off? So in the end, after nearly an hour on the phone and several e-mails, I'm left with a little bit of a sour taste. To their credit they did offer to allow the return but then I'll be waiting for another week or two and that supposed benefit for trading instead of selling for cash completely evaporates. The lens is mint and they are sending me a dock so in the end I'm going to keep it. What do you think should I just sell to KEH next time? IDK but I'm sure next time I won't be planning on a trade with Adorama, in-fact I'll be re-considering my future purchases with them.
5/28 UPDATE: After seeing my online review Adorama customer support reached out to me. I've updated my review to reflect the entirety of the experience which I believe is four stars. I save the 5th star because it shouldn't have been this involved. I have to say after the third time dealing with Adorama customer support I'm much more a fan. I'm still a little worried for future dealings as no one wants to have three rounds of phone conversations to solve one issue but at the end of the day they did everything I feel is reasonable to accommodate me and try to make it right. Thank you Adorama, be in touch again soon. I think some of the issues in communicating with them may be rooted in a NY disposition whereas I've been living in South Texas for a long time. I understand they're usually in a hurry but pausing to hear a customer's story along with it's relevant tangents all the while focusing on that listening and not what next to say is essential to solving any concern.

Loved being able to get 0% financing to order my camera set up

First choice in photography. Feels like I'm visiting family

Items were shipped quickly and arrived on-time and in good condition. Customer Service was also helpful on the phone.

Two days ago I posted a negative review of this company when products that I purchased from them were not working and I was unable to get any help from their support department or the store. I was sure that I was going to have to wait until Monday afternoon when I get off work before I would be able to get a resolution to the issue because their posted hours say that they are closed all weekend. I was very surprised to receive a call today (Sunday) from someone in their support department that was able to help resolve my issue in a matter of minutes! Completely opposite from what I wrote before, that is amazing customer service for a company to respond to an issue outside of posted service hours! They have definitely regained my trust and support and I will be doing business with and recommending Adorama in the future!

DECEPTIVE COMPANY! When I placed my first order for a computer keyboard on a weekend (when they were closed), they showed a great price of $44 and IN STOCK which would ship the next business day. Come Monday, when I checked shipment, they showed "BACKORDERED" and THEY STARTED SELLING IT ON THEIR WEBSITE FOR $50.

Meaning, if they can find another higher paying customer after you order, they will put your order on hold and ship to the guy who came after you!

This company appeared to be fraud even when I had spoken to them on the phone several years ago but this time I thought I'd give them a try by placing a real order. MY GOD! Save yourself. I canceled my order.

Customer service keeps hanging up on me when I try to return an order

Had a great experience when I came in for parts to complete an involved upgrade. Dan helped me get exactly the parts I needed and compare available options at my leisure, while simultaneously fielding questions from other customers. Checkout was equally easy, Lily made sure my experience was excellent and had me on my way in no time.

Sales help is nice selection could be better.
A lot of times I find that items are not in stock or
On back order that poselles me, I under stand that these items are not
always available however why is this a rather common experence?

small store lack of verity, the service could be better.

Adorama is THE BEST. I only buy cameras from ADORAMA for the peace of mind, knowing what I buy is from an authorized re-seller. They have earned my trust with consistently great customer service.

Printed a 16x24 picture. color was a bit off and printed line on the butom corner cut off. I sent an email. I received another within days, problem fixed (though the printed line was still a bit cut off. To be fair, O had put it really close to the corner)

Very good prices, and the people who work there are excellent. I recommend the place to rent.

Online ordering is very misleading. I bought a lens for my Canon 5D Mark 3 and the lens does not fit and they will only take it back as a used camera and credit me $100. I paid almost $600 for it.

I purchased 2000 dollars worth of camera equipment from Adorama. I check my email today while I'm in Mexico (I live in the US) and see that the package wasn't delivered because Adorama requires signature confirmation. I was not told this at time of order and I DID NOT WANT NOR DO I EVER WANT signature confirmation. I travel for work and would never be able to receive any packages if I used this service.

Customer service refuses to release the signature confirmation even after I offered to give a written statement of liability release. I will not be purchasing my A7rII from here (or anything else for that matter).

Customer service is also misrepresented as being "in store" but they are a contracted outside firm. Just FYI.

If you are a traveling photographer I would recommend finding another place to do business.

Knowledgeable staff - can be rude. Order online if you can

Adorama is a fantastic company with which to do business - a huge section of products, great prices, great customer service, and fast shipping. I couldn't ask for any better!

Bought an Instax camera here as a Christmas gift. The store's set-up is a little odd, having cashiers with queue tickets. I like to see things on shelves for myself, but the staff was nice and the was barely any waiting.

I've been shopping here for well over 12 years now, and i'm even typing on something I bought there.

Everytime I go there, i'm greeted with smiles and kindness. Every time I go there, I feel as though i'm putting my money into a good, well run business. They're not only helpful, they're easy to work with.

By all means do not buy from them online especially if the item is used. listen to the review. If you buy a used item no one turn on the camera or check the item to see if it's in working condition they will sell the item without even checking if it's okay. Bought a used camera from adorama and of course they sent me a defective item .. customer service is the worse believe me they can't figure out A from B and they have no knowledge about cameras. If you're returning an item to Adorama make sure you take a video of you returning the item. Because there storage room is very on organized and they will miss track of your shipment and tell you it's not there and will hold on to your money even if you have already ship the item in 2 weeks prior.... I might have to do a legal lawsuit to get my money back .... don't make the mistake and buy a used item online from Adorama... trust me it's not worth it. Ebay is a better option.

Found specifically what I was looking for and fairly priced.

I didn't take a closer look, but thanks to the friendly staff, I only bought what I wanted to buy

I purchased a Sigma lens from Adorama when I was in NYC a few months ago, which was a pleasant experience. The sales employee who helped me (William) was businesslike but knowledgeable and helpful. The store is relatively small but clean and certainly not short on merchandise. It makes B&H look like a bit of a zoo, but both are quality stores in their own way.

The reason I decided to leave a 5 star review was not because of my first purchase but because of my second one: an online purchase of a Nikon-refurbished D7200. I decided to penny-pinch and chose standard shipping, even though I was cutting it close with my upcoming vacation. The original UPS date of arrival was delayed once (they do seem to have more than the usual issues with UPS), but the camera still arrived in great condition within the stated 10 business days - 2 days before my trip.

When I tried to charge the battery, however, it wouldn't charge. I immediately called Adorama and explained my situation to Salvin D, who had sent me a confirmation email for a replacement charger with free overnight shipping almost before I could ask. While they couldn't overnight me a new battery (a UPS restriction), he put me in touch with Nikon support to try to troubleshoot the issue. The charger arrived the next day and solved the issue, and I got to take some great shots on my trip.

Thanks for the excellent customer service. I'll be shopping with Adorama again in the future.

I was looking for good quality headphones not too expensive and they nailed it, I'm very pleased with the attention and the product

On par with B+H as far as products, prices, and catalog, plus they do printing and other services.

The place is smaller than i expected but that didn't prevent me from quickly finding what i was looking for and much more. Staff is very friendly, my check out was fairly quick. I did not see a parking lot area, but I wasn't concerned since i wasn't driving anyway.

Would not recommend. You'll have better luck with Amazon. They quote you one price for trade ins then once recieved quote you less than half of what they originally said. I bought the lens from them. Used one and suddenly it's worth less than half.. horrible customer service. I'm appalled that nyip is partnered with them.

It looks nice and sounds good. I only gave four stars because the connection for the pedals is underneath the piano and hangs down. If you hit it, you're going to break it. It's not a common/universal hook-up. Its a two wire harness.

Super quick shipping! I had an error with my order and it was also handled quickly and smoothly. Definitely planning to purchase from them again. Highly recommended!

I had a Zoom call scheduled with my boss and I couldn't use the virtual background feature on my phone or tablet. I was fortunate enough to score a Green Extreme T200 HD Webcam from Adorama. It was so easy to order online and then do a same-day sidewalk pickup. This webcam is awesome - literally all you do is position it on top of the monitor and plug it into the USB. The video quality was so good that my boss didn't realize that I was using a jpeg of Celeste's $6 million house from Big Little Lies as a stand-in for my tiny studio. (I had planned to 'fess up at the beginning that it wasn't my apartment but I was really surprised that my boss had no idea it was virtual).

Purchased Refurb P900; appears to be "new"; now I just have to learn how to use it..I think I made a great investment from a great company.

I had a nice cashier yet the salesperson who I had to deal with? Not so much. I asked about a Nikon 85mm F1.4. I ll admit, my wife and I looked a bit rough from walking with our gear in the heat, yet it was no excuse for the gentleman s turnt up noses at us. It wasn t once, it was twice because we had to get a few things for our other cameras.
We were going to buy the lens yet after today? We ll take our money elsewhere.

I purchased a Canon 6D 24-105 f/4 L lens kit from Adorama today.

Here is what I have to say - amazing customer service. Ben Lowensohn (the office manager) is a thorough gentleman, and consummate, considerate customer service proponent.

After a brief confusion about the kit, and lens - Ben rectified the problem, and took personal care to make sure I received the right kit.

The deal on the camera was unbeatable - and the customer service - highly satisfactory.

Now, I'm going to go enjoy my camera!

Five star service
My experience with Adorama so far has been nothing but great. I have some big trips coming up and have been anticipating a new camera for some time. I'm very happy I found Adorama and made my purchase through them. The customer service instant chat has proved invaluable, they have been very helpful with all issues and questions.

While they generally have very competitive prices on used gear, their customer service department's unwillingness to deal with shipping issues is a deal breaker for online shopping.

Nice and cheap discount camera and it s accessories

Excellent service. Excellent prices and a pleasure to use website!

I purchased an entire light kit for my camera. I received the boxes opened and damaged and only received part of my purchase not all the items. I ve contacted Adorama and have all the emails. The customer service has not been helpful at all. I m tired of going back and fourth and they are not listening to my emails and now telling me to wait 10 more days for investigation after I ve already waited like 20 days!

Great, outstanding. Quick efficient service with highly knowledgeable staff.

I do not recommend people purchasing anything from this website. Recently I just upgrade my camera to Nikon D810, and I just purchased a sigma 50mm lens. Because I m planning to go to India in few weeks so I have to decided to purchased another lens which is Sigma 24-105 lens for my trip. When I googled it, Adorama wedsite pop up and it shows the price $606 which is not bad for a used lens. Since I have a Nikon Camera so I was making sure it is a Nikon lens. Everything on the description looks good so I purchased it. After a week, I receive the lens and I found out it was a canon lens.

Here s how it start. I called them nicely for exchange because I want a Nikon lens, not a canon lens. The representive asked for to pay for the shipping cost if I want to exchange but I told them I didn t make any mistake and I read it very carefully when I made the purchase. Then he was kind of mad but anyways he sent me a email for shipping label.

After a week I called them to see if they got the package because my trip is coming up soon so I need the lens ASAP. One of the representatives who picked up the phone sounded very aggronant. He told me they don t have used sigma 24-105mm for Nikon. They have a new one which is 800ish and very expensive for me .

This very tip me off. First of all I already spent $600 on the website, and you won t think I can spend $200 on the new one? Even though I m doing photography as a hobby, but god damn I spent almost $4000 on my Nikon 810, sigma 50mm lens, and $600 for the wrong lens. I m sure $200 more won t kill me.

Anyhow, I usually don t get mad easily but their attitude toward customers are terrible. I own a business and I m pretty sure what I m talking about. There are many competitors on the market, Either the product is unique or you better have god damn good service.

Delivered promptly, packaged well and as advertised. I am pleased.

A business is tested when an issue occurs.

I've been a long time customer (over 3 years) of Adorama since they have great prices and haven't had any issues until last week.

I received a package with missing contents which seems like it was caused by UPS internal but that's not for me to say. If you have this kind of issue, KEEP EVERYTHING. They will ask for detailed pics and UPS will come to pickup whatever is left of it for investigation.

The customer service wasn't as fast as Amazon, but Helen / Leah resolved my issue within 4 business days. The delay is understandable. I'm sorry for comparing it with a giant like Amazon. With the amount I saved, I'd still stick with Adorama.

I've been a customer of Adorama for years. I have always had a great experience with the company. Whenever I have an issue (which isn't often), I always have my go to gal, Helen Oster that is right with me from start to finish. The great customer service is one of the reasons I keep coming back.

Ultimately, this is a fine store, with a broad range of gear for professionals!

My ordered arrived on time and exactly as ordered. Thank you Adorama for making the process so easy and pleasurable.

Great selection of used and new camera gear..EFRIAM is the best.

Salesman misrepresented every action of the transaction. Bought a brand new Canon 5d MK IV received a used you in the mail. The other salesman said that was the one that was supposed to be sent even though I had paid for a brand new one. A new Canon was supposed to be sent over night it took 5 days to receive it. Still trying to get a refund for the original camera since I was charged twice. I would rather give them a 0.

Had a bad experience using Flexshopper through Adorama's website, and after a very frustrating 5 days of zilch ...Helen Oster got in touch with me to help. She was professional and kind to me, and put Flexshopper on point. They suddenly were helpful. I appreciate her greatly and hope that this company knows what an asset she truly is to them. Without her, this review could have been a bad one. Instead - 5 stars.

Highly unorganized and no product knowledge. Gave me a run-around for several weeks. Bought 2 Nikon Falshpoint Speedlight Kits that come with a battery pack for Nikon as one unit. They sent me 2 Canon battery packs instead. Even had it on the invoice as well, even though the kit and the flash state Nikon on the invoice. Was told by customer service once the return package was scanned and on it's way, the correct ones would ship with tracking # sent to me. That did not happen after incorrect items were even delivered back, so I contacted them and wanted to make sure the correct ones were shipped. They had a picture online of the speedlight port listed in the product description, along with the pack and it's port. I figured they had the wrong pack port image, since my Nikon had a 4 female whole port which customer service confirmed with the same image I saw on line which you can see below. But the packs had a 3 part port, so I question how that would possibly fit a 4 female port in the flash. They needed the warehouse to confirm the correct pack would fit the flash before sending. This went on for 10 days with me contacting every few days to get an update, till finally I got fed up with hearing the warehouse is checking 2.5 weeks later. I spoke to a supervisor who within 1 hour determined the picture online was incorrect for the port and the correct port is on the front of the flash. He said it would be shipped over night, since I said clients had been waiting on me here in P.A. That was on Wed. The product shipped Fri and is due for delivery Mon. They just updated the correct pictures online. The original was delivered to me Feb 5th and correct ones due for Feb 25th. I understand mistakes happen, but that's 3 weeks with a lot of run-around talk, and completely unacceptable to me. Should have been resolved much sooner. First and probably last time shopping with Adorama. In all the years shopping with B&H, I've never had an experience even close to this.

Wait, it gets better, it's now Monday and what did they send? You guessed it , Canon battery packs after 3 weeks of discussing this with customer service and a supervisor. I've attached that invoice as well. Take note of how they cancelled the Nikon ones in the invoice. I'm getting my money back, and simply will use it to buy extra batteries and change the batteries by hand. Too bad I already invested in Flashpoint speedlights and strobes, but thank god I still have my Nikon gear.

I purchased my C200 from Adorama a few weeks ago and the camera is amazing, but the customer service with Adorama has been nothing but a nightmare.

Those looking to bundle should beware that they will bait and switch you. In my case, a servo grip was included with the lens I purchased, but it didn't arrive with the shipment. I was encouraged at first because customer service said they would ship it out right away, but then an email came several days later saying that the included accessory - which appeared in the cart - was not included.

Since then, it's been hours spent on the phone and days spent waiting for promised return calls that never come.

You should absolutely get this camera, just buy it from a local shop. The short term savings from buying this online aren't worth the headaches and added costs later on.

My first order from Adorama started almost 30 years ago, when my love for photography began. Extremely happy with the camera I purchased, which was well packed and in great condition just in time for my assignment!

Great selection of pro video, photo and audio equipment. They leave you alone to try it out

I didn't really feel like I was being helped.
Felt more like I was being watched.

My go to spot for my gear. Folks always willing to help and answer my questions. I would tell you to tell them I sent you but I haven't reached rock star status photographer yet!!!

They treat you badly
I went to buy a lens
The seller didn't look at me or answer me when I asked
I insisted again and nothing
Then when I left I stopped to say that I was looking for him
I do not waste time and I go straight to B&H who serve you barbaric !!

I want to buy a WenPod SP1 +, the price of the web has other expenses such as customs in shipping to Spain?

this place is great .!! Morris Gives A Good Service and Him is really Kind..!

Will never shop here and will advise other people who may have Conservative views to shop elsewhere because they denied service to Brandon Straka. #WALKAWAY

Placed an order for expensive item with overnight delivery.

Received from them email saying that order is accepted and received assurance from their phone support that everything is ok with this urgent order and that they will ship it shortly.

Nothing happened next day. No emails, nothing.

My credit card got charged TWICE for 1058$ and ONCE the charge was reversed/released.

Next day on their order tracking page I found out that order was cancelled.

Their support replies with form letters about credit card fraud and how sorry they are, but still not helpful.

As of time of this writing they still hold 1058$ of my money, without intention of delivering anything, all the while lecturing me about credit card fraud.

I expect that Adorama eventually will figure out what went wrong and will return the money or I will do a charge-back, whatever.

This item was supposed to be picked up by a friend and delivered to another country. This is why the order was urgent. This item was intended as a gift to a child and this item was anticipated a lot.

A child cried because of Adorama's negligence and incompetence. A child cried because I made a mistake of relying and depending on Adorama. Unfortunately, this is not something that can be undone.

Do not repeat my mistake, do not rely and do not depend on Adorama.

Big things come in small packages. Don't let the small footprint fool you. This place has all you need for photo equipment. Knowledgeable employees, local workshops and a great selection their own quality branded equipment, along with well known brands.

Dont relay need to say much i love this place, good help and they work fast, thats all you need.

Received ontime and at the right designated spot. Thank You!

Disappointed. I ordered a computer and Adorama offered a free "two day delivery". I confirmed. After three days the computer did not arrive. I visited their website and it says that due to Passover they will be shipping out items with a nine days delay! Unacceptable.

A great alternative for that large camera store in the city. They have a very knowledgeable staff and host a decent amount of workshops for photographers of all levels. I run my own photography business and can always rely on Adorama to get me what I need when I need it.

We purchased a drone from Adorama. The drone keeps having signal error, so we contacted the manufacturer who informed us the drone is defective. We then contacted Adorama for a replacement. We packed the drone carefully with lots of buffer materials and sent it back. The next thing we knew is that Adorama claims that we sent an empty box. We tried to contact them many times and ask them to look through the package carefully because the drone is in there. We've tried to call so many times, and every time the agent would say someone will call you within 24 hours. However, we've never received any phone calls. We tried to call again today, the agent told us someone will give us a call in 30-60 minutes. It's been 2 hours already. I don't understand why they keep avoiding us. We asked them to please provide a photo of the box so that we can point to them where we placed the drone, but they declined to do so. We make purchases on Amazon regularly, and occasionally would also return items, but we've never experienced any incidents like this before. Now, we don't even know who to ask for help. They miss placed the item, and now they are asking their customer to pay for their own mistake. Not only is Adorama unreliable, but it keeps playing tricks on its customer. I truly don't understand.
Case number: 1184260

Excellent selection and stock. The staff is very helpful and knowledgeable.

Incredible selection of camera-related items. Great prices. Fastest service. I will shop there again.

Great Service ordered overnight, and we received it next day.