Matt

Review of Adorama

I purchased a Sigma lens from Adorama when I was i...

I purchased a Sigma lens from Adorama when I was in NYC a few months ago, which was a pleasant experience. The sales employee who helped me (William) was businesslike but knowledgeable and helpful. The store is relatively small but clean and certainly not short on merchandise. It makes B&H look like a bit of a zoo, but both are quality stores in their own way.

The reason I decided to leave a 5 star review was not because of my first purchase but because of my second one: an online purchase of a Nikon-refurbished D7200. I decided to penny-pinch and chose standard shipping, even though I was cutting it close with my upcoming vacation. The original UPS date of arrival was delayed once (they do seem to have more than the usual issues with UPS), but the camera still arrived in great condition within the stated 10 business days - 2 days before my trip.

When I tried to charge the battery, however, it wouldn't charge. I immediately called Adorama and explained my situation to Salvin D, who had sent me a confirmation email for a replacement charger with free overnight shipping almost before I could ask. While they couldn't overnight me a new battery (a UPS restriction), he put me in touch with Nikon support to try to troubleshoot the issue. The charger arrived the next day and solved the issue, and I got to take some great shots on my trip.

Thanks for the excellent customer service. I'll be shopping with Adorama again in the future.