Acura Carland Review

I have owned a 2005 Acura TL over 12 Years-225k+ Miles (still runs-looks great-gave it to My daughter)- BEST Car that I've ever owned!

I shopped online & called over 6 Dealerships- shopping a 2017 TLX.Absolute Best Follow up-follow through, Presentation drive & Deal was through & with Shannon(I.T.-GM) & Omid @ Acura Carland-
Duluth(ATL), GA.
There was No pressure-they are very Professional-answered all Questions- Worked hard to get Very best Deal. I can honestly say, that they saved Me between several Hundred to Thousand Dollars +...

After buying decision was made, They had Contract, finalized & Car detailed beautifully ahead of time- I was on my way in less than 45min... Definitely would (and have recommended) these folks...
They do Business the Right Way!.. MCM

I use Acura Carland exclusively for both my Acura vehicles.

I scheduled an appointment to fix the air bag recall to my MDX. Arrived a little before my appointment and they got me checked in pretty quickly. Told me that it would take about an hour and a half for the service. I was nervous because I had my 2 small children with me and I was scared that it would take longer because of serive I have had in the past at a different location. But to my surprise, they finished early, in about an hour and I was very delighted to get in and out so quickly. The staff were all friendly and when it was time to heck out, Corey suggested a few things but didn't try to push any services on me. I really appreciated that and I will continue to go back for all my Acura needs. Great job guys!!!

Jose and Andy took great care of me, I was always up to date on what s going on with my car. They re service is A1

You feel homey. Acura Carland is the milk and honey land .

One of my favorite dealerships to deal with when it comes to service. They even matched the competitors price. I haven't purchased a car from here but i love having my acura mdx services done here.

I have been taking my car here to be serviced after I purchased it. And the only service person I ever talk to and like is Steve. And he is the only one that is worth it out of the whole place. The girls who work behind the counter are incompetent and rude. And the service people smoke and always stink up the car as they are driving it around the service area in the garage.

Once I took my car in because it needed a new timing chain replaced. And after three days. The car was not ready yet. When I called or came back to the shop to demand to know what had happened to my car. And each time, they gave me the run around. I finally pitched a hissy fit and one of the mechanic higher ups told me that they had messed up my car and the engine, and had done a whoopsie. I think they forgot to tighten the chain before starting the car, then messed up the engine. So they said that they are trying to find out what to do with the engine. Hello? Fix it moron! About 8 days later they return my car to me "fixed". The manager person grumbled and said that I was lucky that they weren't going to charge me to fix my engine. Why should I pay for a mistake they made? They were acting like they did me some sort of favor.

After I got my car back, I found out that the water pump had broken down. And then I needed to get the water pump fixed. Well, here is their chance to crank up the price for fixing my engine for free. They decided to try to charge me for an extravagant amount to fix the water pump. After pitching another hissy fit. And gotten my husband to call and speak to people. They finally relented and charged me a fair price for fixing the car.

Before getting your car fix here. Make sure you have someone who is knowledgeable about what is a fair price and the cost of fixing the car, the part, etc. Like I said earlier. Steve will be honest and up front with me and tell me these things. The others will not tell you a fair price until you get them to talk to someone who does know about prices to get a car fixed. Then they always come to you and say, "well, we can adjust the price". RIGHT?!?!?!

I take my car somewhere else now.

Awesome experience. Nick really took care my wife and I. Super accommodating, even coming in on his day off and staying well past closing hours just to answer our questions. Needless to say ...We bought the car!! The whole staff made it a breeze.

I purchased a car this passed weekend from Sebastian and worked with him and Jimmy in Finance. Both were a pleasure to work with and the process was very smooth.

The Best dealership I've been to in awhile. From Sebastian, James, Robert and Everyone encountered was pleasant, outgoing and helpful! Love the dealership... made us feel right at home even though we only went to window shop.
Thanks guys... because of the Exceptional Customer Service... You have a Life long customer whenever I want a Certified, Quality Acura!

I had a great buying experience with Acura Carland. My wife and I bought a used Acura Mdx from Charles and Clarence. Both of them provided a stress free, transparent buying experience. There was a few concerns with the aesthetics of the vehicle that they took care immediately after purchase. They did a fantastic job with the minor touch up repairs. Charles went out of his way to provide an exceptional level of service and answered all my questions in regards to the vehicle before buying. I would definitely recommend taking the time to check out the dealership and talk to Clarence the sales manager and Charles D. the salesman. Both of them were extremely friendly, honest and fair. They stood behind their word and followed through on everything we requested without issue. I would also like to take a minute and praise their finance manager Brian who was also very easy to work with and extremely friendly. Great team here from start to finish.

I was looking for a safe, reliable, reasonably priced used car for my daughter and the folks at Acura Carland found me the perfect car! From Jose in Service to Zack in Sales and Robert in Management - they were all first rate. (I wish I could remember the finance guy's name because he was wonderful too!) We drove out with a top notch car for a very reasonable rate and peace of mind knowing if there's a problem, the dealership will take care of it. Thank you Acura Carland!!

Great place to look for Acura vehicles. Alex Ball, the sales professional has changed my view on Acura. He is very knowledgeable and has me rethinking my choice of Lexus over Acura. We will be returning to buy very soon because i am now a fan of Acura vehicles.

Gil Michelson is the best service advisor. We ve been taking our MDX to him since 2011. Everyone in the service department is friendly and knowledgeable, but he s the person to whom we take our car.

Purchased a vehicle from Bryan Nelson yesterday and could not be happier. The entire team of professionals we dealt with were absolutely awesome. Bryan definitely went above and beyond any expectations that we had prior to and during our visit.

Bryan Weiss was very professional from the start. He answered all my questions, if he didn't know the answer he would dig until he found it. He was knowledgeable about the cars and was very patient with us.
I will definitely recommend him to my friends and family. Hes a great asset to Acura Carland

I haven't been to Acura Carland in years. Last time I was here, I thought the dealership was going out of business, based on the condition of dealership and list of renovations that it was in desperate need of. Acura as a brand was seen as a "has been" and no longer the premium brand that it had been viewed as back in the late 1990s - early 2000s.

After seeing the beautiful new Acura MDX on the roads and being a long time Honda fan, I reconsidered the Acura brand for my wife.

Acura Carland has stepped their game up and I was pleasantly surprised. The dealership renovations were truly appreciated. Even my wife was surprised in the improvements.

The purchase experience was low pressure and what I would expect from a luxury car dealer.

Our first service experience was a bit bumpy at first, but the service team pulled through and overall we are pleased.

Nice job Acura and I hope to see continued improvements in the Acura car designs and reliability.

Josh Wei represents Acura Carland well and would refer friends and family based on our experience.

Great customer service! It was a pleasure working with Akanu Ozuzu, he made sure we were completely satisfied with the service. See you guys at our next scheduled maintenance!

Great service as usual. Akanu is the best service advisor I have ever had.

Pleasant experience with Laron. Acura will be my new car.

Greetings, Sales Management Staff:

I wanted to share with you all my positive experience at Acura Carland. We were searching for a car for mom and visited several dealerships. We were extremely pleased with the level of professionalism and patience exhibited by Mr. Charles Duncan.

In short, our experience from inception to the close of the deal was excellent. Charles not only followed-up with us but provided several options to us; keeping in mind our requirements and budget. Thank you Charles!

We will definitely keep you (and Acura Carland of Duluth) in mind for our future needs!

Sincerest regards,

JMR

Bad communition with Dan and Mike, a VIP appointment then they leave before I arrive. It's my third attempt to buy an Acura from this place over several years. They discredit themselves, zero stars.

Great customer service and very efficient. I was in an out for an oil change and tire rotation in less than an hour, with an appointment of course.

The staff here is awesome and accommodating. I never once felt rushed or pressured and I love my car

Professional, helpful, friendly service. Great car. Could not be more pleased.

I have a 2014 MDX and 2016 RDX, and have them both serviced since new at Acura Carland. They have a very professional staff that really knows the cars, and always do a meticulous job. I like the thorough inspections that the perform, and the opportunity to decide what we address at each visit. I d recommend them to anybody with an Acura.

Great---they always exceed expectations. Steve LeCount is the best!!

It's not often you can say that your car buying experience is excellent, but trust me, if you buy from Acura Carland, you will be thrilled with the service, treatment, honesty and integrity. I highly recommend! My husband and I worked with Devon and with Jimmy, two top notch individuals. So happy with my RDX!

If your in the market for a new car I would definitely recommend Bruno! He is a product expertise and has a genuine passion for his profession. Nothing like your average salesmen. He's very observant when it comes to all of your wants and needs and he doesn't apply any pressure during your visit. Bruno was sincere and made sure all of my questions were answered just as soon as they got asked. Talk about product knowledgable ! If you need a vehicle go see Yves Bruno Arreola ! Thank you for your outstanding customer service and keep up the hustle Bruno .

They have completely redone this dealership which was much needed. So much better than it used to be. Great service fair price beautiful facility (service dept)

LaRon McBee was incredible to work with while purchasing our new vehicle. He was a man of his word and well worth the extra drive to purchase our new Acura.

If you are looking for a car, the best place to shop is Acura Carland on Satellite Blvd, Duluth, GA. Bryan Nelson and Jeff Hacker were outstanding. They will find a car that you want, match your personality with a car if you prefer and above all they will work with your budget. Their GM Mauricio is another outstanding person. We have purchased four cars since September 2014 and on January 2016 we purchased two cars in a week. I recommend all my friends to this dealership because they take care of their clients and earn their business for life.

I like the service people here. Jamie, Jose, and Akuna were all very nice when I took over maintaining my own car and brought it in for some fixes/inspections. Next year marks its big 2-oh! I really appreciate that they understood I have a limit on my funds which are really only for the problems that would interfere with my ability to drive this vehicle.

Our experience was positive and rare in the car industry. Riley Walsh listened to our requests, provided the info requested in a timely manner and made our experience a positive one. He did what he said he would do when he said he would do it. Let's just say I visited over 10 dealerships during a 3+ month period and drove several manufacturers and Riley was the ONLY person who listened. I value this skill after 30+ years in the sales industry. We have enjoyed our RDX and will return for any other vehicles our family may need. Thank You Riley. Jo & Bo

This is my second car from Britt and third car from Acura Carland. I really enjoy these folks. Britt has been a top notch professional and has always provided helpful information on the cars, the marketplace and the auto Industry that has been very valuable and much appreciated. Gil, Steve and the the guys in service have been equally great explaining what service needed to be done and why.

The entire organization really made me feel appreciated as a customer. Everyone always took the time to make sure I had what I needed. These guys are good!

I was very happy with their service and they are very imformative, I was assisted by Daniel bedoya he is very imformative and helpful for the customers and he gave me a very good deal on my Acura RDX I m very happy with the deal and will be definitely recommending everyone and I thank Daniel and whole team

All work done efficiently and professionally
Akanu Ozuzu always handles our service professionally, efficiently and courteously, providing detailed explanation of what was done.

I am a Florida native and I just recently purchased my new TLX over there. I came to visit some of my family in Duluth for the holidays and I had some difficultys working some of the features in my new TLX. I just so happened to see Acura Carland in the area. I pulled in the lot and stepped out of my vehicle (in the rain) to see if 1 of the Salesman could help me out and I was immediately approached by Bruno. I told him why I came to the dealership and that I was not looking to purchase and he never took a smile off his face . He said that he was more than happy to help and he even took about 15 minutes of his time to go over all of the features with me . As far as customer service goes, Bruno was outstanding ! What surprised me the most about this young gentlemen was that after he answered all of my questions he ran inside and came back out with a business card and assured me that even though I lived in Orlando, I could always give him a call if I had any other questions or concerns about my car. (Not your average saleman ) If you live in the Atlanta Duluth area and your looking for a vehicle , I would definitely recommend Yves "Bruno" Arreola. Thank you for your time you were spectacular! Happy Holidays to you and the rest of the Acura Carland family (: - Patty Wendoloski

Great sales experience and great price. Best car purchase experience of my life

The service adviser was very good making sure I was taken care of for my needs and the ongoing recalls as well.
I was left waiting for the loaner for a longer period but apart from that the experience was quite good.
Thanks I will come back again.

Hello,
We worked with Britt Kaminsky on purchasing an Acura MDX.
We had a great experience, and he was very knowledgeable and helpful, and a pleasure to work with.

Craig Reynolds

I had a very pleasant experience purchasing a vehicle from Carland. Charles H. took excellent care of me, letting me take my time looking over the vehicle, test driving it more than once, getting the feel of it, closely looking it over and checking things out. He programmed my phone and showed me how to program the garage remote that made it soooooo easy when I got home. He made sure I had copies of all necessary documents, let me keep my old car there and pick up later. The car was detailed and ready to go in a short time. The certified package that came with the car is just what I needed to feel comfortable. I am so glad I came and purchased my car from this dealership. The manager was very friendly, we negotiated the price fairly without unnecessary haggling. It was a very good experience. THANK YOU!!!!!!!

Akanu is super friendly and professional. The tech did an amazing job and had the 105K service done in 18 hours. I am very happy with Acura Carland's service department. The construction is not an issue with the superior customer service Given.

Great experience here! Charles Duncan helped me tremendously in finding the car I wanted and was very helpful with the whole process.

Gil is a great representative! I would like a Senior Citizen price!

This was my second time leasing an Acura through Mark Lieberman. Just like the first time, he took the time to explain the financial numbers and breakdown of my lease, especially with the added in wrinkle of ending a lease early. I've never had any bad experiences at Acura Carland and have had my car serviced there many times.

My wife and I just bought a 2015 Acura MDX from Carland. This place has competitive prices and a huge selection, and most importantly, our salesperson Kye Sun Jun provided top-notch service. She was absolutely amazing and helped us through every step of the process. She made sure we got the vehicle we wanted in the package and color we were hoping for at a fantastic price. It was one of the few times we felt completely comfortable at a large car dealership. She even stayed way past the closing time to ensure our just-arrived-from-the-factory MDX was fully prepped and ready to go. I would definitely recommend Carland and Kye Sun Jun to anyone who's looking for another Acura.

Bought my 2013 Yukon Denali from Riley. Very knowledgeable, friendly, and patient with me as I asked tons of questions and needed more information. Great salesman. Would buy another vehicle from Riley.

I purchased a 2017 Certified Pre-owned Acura RDX approximately three to four weeks ago. I had to return it for various problems that the certification process should have resolved prior to the sale. I further discovered masked body damage (not coinciding with CarFax accident report) recently, that was reviled/visible in vivid sun light.

Excellent services from Acura car land, I will recommend to my friends.

I visited Acura Carland on December 23, 2018 and was approached by LaRon McBee. I told him that I was interested in purchasing a new vehicle, but I wasn t sure which vehicle I wanted. My last 4 vehicles were all Hondas, and I already owed an SUV (Honda Element). Therefore, I was interested in a sedan and I liked the look of the Acura. So my next vehicle was going to be either another Honda or an Acura. LaRon was very professional, helpful, knowledgeable and patient. He showed me the ILX and the TLX and explained the features of each. There was absolutely NO pressure from him to get me to buy. I returned to the dealership on December 26 to take another look at the TLX. LaRon patiently went over all of the features again, and even showed me the RLX as I expressed that I wanted a larger vehicle. Immediately I LOVED the RLX! I returned the following day and purchased the vehicle on my lunch break from work. I offered the dealership a fair price, we agreed on it and completed the transaction in an hour! I had my financing approved by 4 other lenders, but Carland was even able to get me a better interest rate. I have purchased many vehicles throughout my life and hands down, this was the most pleasant experience I ve had. LaRon is an asset to this dealership and without him I wouldn t have narrowed down my search and purchased this vehicle so quickly. I will definitely tell all of my friends and family members to come down to see LaRon!

Mark and the team at Acura Carland did an excellent job finding us the right vehicle at the right price

I was greeted and given exceptional service and respect. My salesman MD HASSAN is very intelligent, knowledgeable and respective. I felt my business was greatly appreciated and will recommend Acura Carland for a car purchase. They gave me a reasonable offer on my Bmw and gave me the best price possible on a new Mdx for my wife.

I have been an Acura owner and service customer since 2002. I have been very pleased with my MDX and the customer service at Acura Carland. I just bought an RDX and was treated with the utmost respect, which was very important to me as a recent widow. I never felt like I was treated any differently because I was a woman.

Visit was for Air bag recall. No issues during my visit

This was my second purchase from Acura Carland, and again I was extremely impressed. Bryan Nelson was responsive and helpful when we began emailing, and his attention to meeting my needs continued when I walked in the door. It was important that he listened carefully to what I wanted and didn't try to redirect me to a car that was out of my price range or might earn him a better commission. The whole process was easy, efficient and painless. Nick in Finance was also very easy to work with and had my best interests at heart. I was looking at other cars (BMW, Mercedes) but just couldn't leave the trust I had in this group of guys and the Acura brand.

Their enthusiasm was somewhere between lukewarm and tepid

My experience was absolutely amazing. Everyone here was very pleasant and attentive. My salesman Bruno was really beyond amazing, I was really impressed with him. He was beyond helpful and went out of his way to assist me during my experience. I wasn't even in the market when i walked in. I am getting deployed over seas soon, so i came to visit family in Gwinnett. I was in the area, the new Acura TLX as advertised caught my attention and so walked in to check it out. Immediately i was helped by Bruno and he educated me about all Acura products and took time to answer my questions and help me understand the Acura experience. Very polite, very knowledgeable. He never let go of his smile and he was very happy to help! Bruno is very confident about what he does and i see why! If i know anyone in the market i would definitely recommend Bruno! I love this place and the memorable experience. Thanks for making my day and KUDOS to Bruno you are a true embodiment of the ideal Acura experience.

Exceptional is the word that comes to mind when I think about my wife and I's experience with Omid Atlassi (Hope). He was fantastic to work with and is a genuine and intelligent individual. Finding a new car can be VERY stressful but Hope made it a breeze. If I could leave more than 5 stars I would.

Today, I walked in to buy car, and 5 min in dealer, and looked around. No one came out to ask what do I want. I had to ask a salesmen myself. After testing a car, I negotiated for a price. They did not like it and seemed to have an attitude toward me. I could increase the price, my initial offer could be low due to a bunch of repairs I knew that I have to fix after buying a car. I was about to increase price but the manager said he did not want to do business with me. So I walked out. I am glad that I were nice and said "sir" every time I talk to him. You guys need to be careful about their initial pricing. They really inflated the price high up skyrocket. Funny thing is if you offer a low end price, they got mad and act like you are in the wrong side. Please do not let them pressure you.

As always Service was excellent. My service tech Akanu was very attentive and professional.

Always a great experience. Courteous, Professional and superior service.

The people at Acura Carland were terrific! The selection of vehicles was second to none. The salespeople were friendly, knowledgeable, and did not pressure you to buy. I would be glad to return to purchase a car from Acura Carland.

Okanu was my sales person and always will be. He has taken care of me since the first day I began patronizing Acura Carland. It doesn't matter if it's a major service or a simple oil change. He remembers you by name and always greets with a welcoming smile. The high level of customer service is always consistent. A true professional and one of the reasons why this dealership is so successful.

Our sales associate, Mr. Duncan was amazing. He was not pushy, and he was very helpful. He was able to answer all of our questions. We could not be happier with our new MDX. Thank you to everyone at Acura Carland. I also asked for my Student discount as I will be graduating in 4 months. I got $500 off the total price.

Great service. MD and Jimmy were fantastic to work with and genuinely seemed concerned about making me happy.

I went to Acura to buy a 2016 Toyota Highlander. I was met by sales person, Primeria who had already setup my car to inspect and drive. Being a Honda business I was pleased she was very knowledgeable of my Toyota. No pressure just demonstrated the value of the car which I knew was priced exceptionally good for the market. Met the sales manager who let me test drive the car overnight and the next day I bought it. Finance manager was very knowledgeable as well. Great experience

My family and I had the most wonderful experience with the staff at Acura Carland. Every person we ran into made us smile. Acura Carland is by far the best car buying experience we ever had, and trust we've had many. Special thanks to Greg, Riley and Dan!

Angel was extremely professional and offered a courtesy car since they had to fix the recall item. So happy with the professional service.

I'm very satisfied about my experience at the Carland dealership!

Great Dealership. Fast and easy Service. I was in and out in about 35mins with complementary CarWash!! Be sure to Have Angel De Los Santos write you up as he was a great Service Advisor.

I came in with a difficult problem and they fixed it

Mark Lieberman took his time to listen, ask questions, offer suggestions and actually made an effort to offer solutions.

From the time i arrived they were very nice ,when i arrived i was very skeptical because i have been lured to Atlanta before to buy a car and the price and the car was not right THIS TIME EVERYTHING WAS RIGHT . I drove 2 hours and 45 minutes to the dealership and this was this best service i have ever had buying a car . My salesman and MR. Mr Walsh were very helpful and truthful about my vehicle . 1 more thing the deal went fast i had time to make it back to my Christmas party before my wife found out this Acura was her Christmas present ! thanks guys at Acura Carland my wife was very happy

OMG! The spirt lead me to Acurland! I ve been sick for sometime now! I m now rebuilding myself! Lost a lot even a few cars along the way! I applied online and as soon as I submitted my application my cell phone began to ring. Keep in this was after hours! The next day I was approved by more than one bank! Because of my own error, I was denied when it was time to sign BUT my finiance manager Rick told me not to give up because he wasn t NOT YET! The next working day I was approved for an Acura Certified BEAUTIFUL GOD given 2015 Acura! I fell in love on sight! When I opened the door I nearly cried in disbelief. I will not shop anywhere else UNLESS Acuraland is no more!

Was nothing but professional. Everyone was courteous and well informed about the product. Nothing but a positive experience.

I truly appreciate all the patience and attention you given to my family I. Buying a car is never an easy process but you have gone above and beyond to ease the process :) thanks again and we're looking forward to our new MDX with our growing family !

Warning Warning Warning.

Today September 19th 2017 I took my Acura MDX to Acura Carland as usual to get my oil change and transmission fluid drained but when I got home I've noticed that I have a sever oil leak, knowing my car's history that it never had any existing oil leaks what so ever. If I had any prior oil leaks it would have been noted on my service receipt as i have been getting my oil chance there since I got this car. So I went it back for the service team to look at my vehicle but now they claim it's an oil pump seal leak which i didn't have before specially when I took the car to them today it wasn't leaking they refused to correct this issue at hand and gave me numerous of excuses why its leaking. I would advice you not to go to this location to get your car serviced unless you like being scammed.

Below is a picture of my receipt there were no prior oil leaks.

I bought my car from this location. When I brought my car in for my 1st lil change, the great customer service continued.
Akanu took good care of me and graciously explained everything that was to be done in that visit.

My service was very quick as well.

I visited Acura Cartland for an airbag recall on my Acura TL. The repair department was extremely professional and made me feel comfortable and at ease when I entered their facility! They immediately got my information, gave me a bottle of water and took me to a waiting area. While waiting, I received two texts with updates on the repair as well A personal update. Once the repair was completed I was approached with the details surrounding the repair and a walk to the door for my car! Yes, my experience was top notch!!

Service staff was excellent. But the sales staff was another story. They left me sitting and waiting. So I left after my car was serviced.

My latest service visit at Acura Carland was definitely great. My technician Akanu Ozuzu was excellent as he was professional as always and very accommodating in answering questions that I had concerning my car. This dealership makes me feel like a valued customer.

I bought a used 2013 Honda Civic at a good price. I was shocked by the DOC fee of $899.00!! If I bought an expensive new Acura it would be easier to accept but the Civic was under $10,500 so that's a large % of the total cost of the deal. Also the car did not have floor mats so as part of the deal those would be included from Honda. 5 days later I'm not getting much info on those....I suspect that fell through the cracks. If needed I'll amend my review based on the follow through on that. Otherwise the process was smooth and we think we got a nice car

Staff is very professional and the waiting area was so comfortable that I didnt want to leave. VERY PROFESSIONAL business!!!