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Review of Acura Carland

I have been taking my car here to be serviced afte...

I have been taking my car here to be serviced after I purchased it. And the only service person I ever talk to and like is Steve. And he is the only one that is worth it out of the whole place. The girls who work behind the counter are incompetent and rude. And the service people smoke and always stink up the car as they are driving it around the service area in the garage.

Once I took my car in because it needed a new timing chain replaced. And after three days. The car was not ready yet. When I called or came back to the shop to demand to know what had happened to my car. And each time, they gave me the run around. I finally pitched a hissy fit and one of the mechanic higher ups told me that they had messed up my car and the engine, and had done a whoopsie. I think they forgot to tighten the chain before starting the car, then messed up the engine. So they said that they are trying to find out what to do with the engine. Hello? Fix it moron! About 8 days later they return my car to me "fixed". The manager person grumbled and said that I was lucky that they weren't going to charge me to fix my engine. Why should I pay for a mistake they made? They were acting like they did me some sort of favor.

After I got my car back, I found out that the water pump had broken down. And then I needed to get the water pump fixed. Well, here is their chance to crank up the price for fixing my engine for free. They decided to try to charge me for an extravagant amount to fix the water pump. After pitching another hissy fit. And gotten my husband to call and speak to people. They finally relented and charged me a fair price for fixing the car.

Before getting your car fix here. Make sure you have someone who is knowledgeable about what is a fair price and the cost of fixing the car, the part, etc. Like I said earlier. Steve will be honest and up front with me and tell me these things. The others will not tell you a fair price until you get them to talk to someone who does know about prices to get a car fixed. Then they always come to you and say, "well, we can adjust the price". RIGHT?!?!?!

I take my car somewhere else now.