Service department is awesome. All service department employees are honest and always provide genuine advise to customer. 100% satisfactory work done by this team. Thanks for your great service.
We always buy our cars from Acura! Hugh is amazing to work with and gets us in and out of the dealership quick! We highly recommend Acura Carland!
Courteous, always happy to answer questions, excellent service department.
I had the absolute pleasure of working with Christine Francis on the purchase of my new vehicle. Working with Christine, her manager, and the finance guy was a very smooth process. I actually felt good about the transaction which is not always the case. I would highly recommend Acura Carland to anyone looking to buy a new or used car.
First, we had a troubled time with the price but with a long talked we finally got what they said on the phone.
Angel gives 100% to customer service and satisfaction.
The staff was extremely knowledgeable, helpful, prompt, kind, and made me feel right at home. Answered all my questions. Went above and beyond! Highly recommend! I'm from Spartanburg SC and traveled to their dealership! Excellent service!
Recently renovated and it looks great.
You feel really special when you come here and the GM really works hard for the customers. The unlimited miles warranty is also a nice feature.
Arrived at the Acura Carland Dealership where the service from Britt Kaminsky was smooth and seamless. His approach to explaining directions, finances, and logistics was superior! I highly recommend him to you without reservation.
My car buying experience at Acura Carland was excellent. Michael and Devon were extremely helpful and knowledgeable about the car and attempted to satisfy my requirements for test driving in multiple scenarios. Greg helped through the pricing process with no surprises and suggesting packages and their benefits but not pushing to buy anything extra. An experience focused on car buying with no pushy sales tactics - this is how car buying should be !!!
I always leave Acura Carland satisfied with the services performed on my vehicle and the customer service experience. If there is a bit of a wait, their waiting room amenities make it super easy and comfortable as opposed to some places where you sit in a dirty, cramped waiting area. This, and the fact that no one knows my Acura better than an Acura dealer, are the reasons I will always choose to have my vehicle serviced here.
Riley Walsh ... The most underrated car salesman ever. Let me first start by saying that I am a terrible person to sell ANYTHING to.... especially a car. I do all of my car shopping online and know more than the salesmen 9 out of 10 times. Riley didn't try to SELL anything. I looked at a Nissan in the used lot and after I was approved I told Riley I was going to sleep on the decision. Well, that night it sold. He actually offered to drive it to me 45 mins away from the dealership the next day if it didn't sell. Then I stated I was interested in an RDX they had on the lot and he actually made note of it AND called me when there was another interested party. I test drove it and on a SATURDAY he had me approved and out the door within about 3 hours! I even left my car on the lot for hours before I could grab it. They were accommodating, compassionate, and concerned about my needs. It was an amazing experience and I love my car! Oh, I almost forgot the best part... I was in a hurry... Like normal... and Riley forfeited his lunch time to help detail the car in business attire all so I could get home. Truly a wonderful experience. Thank you Riley and Pete and to all the guys behind the scenes.... I will not shop anywhere else for a vehicle!!!! Can't wait for the next buy ;)
I highly recommend this dealership and especially our sales rep Charles. He was very responsive to our requests for information and easy to deal with. His knowledge of the cars was helpful in making our decision. He made the car buying process much easier than other experiences we have had!
The entire staff including Riley, our salesperson, Bryan in F&I and the general manager, Jeff, were very helpful in the purchase of our used vehicle. The Buick runs great and we are extremely satisfied with all aspects of the purchase.
Mark Lieberman was a phenomenal sales consultant he found us my mom dream car!! I will definitely recommend him to everyone that's looking for a car vehicle. He's awesome and will make sure you find the car your looking for!
Larry, the Service Manager, was very courteous and informed me about the service they did on the car. I will definitely be back in two weeks to continue with the service work that is needed on my car.
Steve was fantastic. Services were done promptly and I felt he really cared about my time, money and overall experience.
Worst experience I have ever had with purchasing a car! Horrible customer service in sales department. I would never purchase another car from this dealership!!!
I hate marketing survey s more than you can imagine. Please figure out another way to compensate your techs and service support people. Hey GM, are you listening to me? The customer. My tech and service support people were 100 percent fantastic. Give them the highest rating available. The survey team, the absolute lowest! This follow-up takes away from and otherwise pleasant experience.
Happy customer. Prompt, professional reliable. I won't do Acura business anywhere else!
Excellent service, from the moment I pulled into the garage until the time I drove home. They were extremely professional, and I truly appreciated the use of a loaner vehicle while the repairs were being made so I didn't have to sit and wait. Everyone in their customer service department was excellent. Such a breath of fresh air! I"ll never go anywhere else again.
Great customer service. Have purchased two vehicles from here and have them serviced here. I would highly recommend!
It was a wonderful car buying experience. Thank you Riley, you were really helpful with all the details.
Eldin was a superb salesman. We purchased a new Acura TLX from Acura Carland a couple of weeks ago and are very satisfied. Eldin and staff were patient with us while we made sure we were making the right decision for ourselves. After weeks of car shopping, we are very happy with our decision to go with the Acura, and even happier we got it from Acura Carland.
As always, the services department provided prompt and satisfactory service. I would highly recommend the department to any one that is looking.
I bought a CPO TLX from Acura Carland that I found online. I live 3 hours away and found two cars in Atlanta online. The first one was at Global Imports Mini, but someone was buying the car when I got there after promising they would hold it for me since I was coming from out of town. I was starting to regret my decision to drive to Atlanta to buy a car, but then I went to Acura Carland. One of, if not the best, car buying experiences I have had. They were in fact holding the car like they promised. Very professional, honest, competitively priced and they work with you after the sale to be sure everything is right (the car had some windshield scratches that we couldn't see when we bought the car, and they are working with me to get it fixed). I worked with Michael Scott - no pressure and he bent over backwards to be sure everything was perfect.
Their CPO program is highly recommend and gives you a lot of assurance you don't get when buying used somewhere else. Great dealership!!!
Service Technician was very professional, car was serviced within the time frame I was told.
joshua wei he was nice guy. He help me a lot and good service!
I recently bought a used Acura Tsx, and my overall car buying experience was phenomenal thanks to my salesperson, Riley Walsh. He was friendly, knowledgeable, and extremely efficient!! Everybody in the dealership was very pleasant, and I feel very confident with my new purchase. The Acura TSX is an amazing, luxury vehicle.
Excellent experience when buying our 17 MDX. Entire team was very transparent and easy to work with.
Excellent customer service! If you are on the market for certified used Acura cars, the Acura Carland is the place to go. And Anthony Giovannitti is the sales representative you need to ask for. Great buying experience along with excellent sales support and process. I hope that in the future I will get the same amount of attention, help and support even for regular maintenance visits to the dealership. Keep up the good work Acura Carland.
Everything from when I called and made the service appt to when I picked up my car a few days later was amazing! Zack was a fabulous and informative service advisor, the young lady who set me up with a car to use was super love and friendly, the woman who answers the phones was friendly and even more so inside the service department, and the porter was sweet to help me with car seat! I live 80 miles away and would have no problem bringing my Acura back any day! The Honda dealership on Newnan just can t comapre!
Your service department is the reason I keep buying new Acuras. I have bought 7 of them in the last 15 years. I have known a lot of service techs in that time. Everyone is well trained and friendly. I appreciate this. Tom Brown
As always service was excellent! Gil always takes great care of my issues.
Les Gardner
Carland easily changed our service appointment at our request. We were loaned a courtesy car for the afternoon. We ended up getting back early as we knew how delightful the customer waiting area was. It has a variety of comfortable seating areas for reading, watching tv or working. And it offers cold beverages, hot coffee, and snacks. We were nicely accommodated in all aspects of our service experience.
Service Department was great, and also informative. I recommend any Acura owner to only deal with Acura Cartland.
I had a wonderful experience at Acura Carland. Bryan was friendly and professional during the process of buying my new car. I would highly recommend buying your next new car from Bryan!!
Has always done business with only Acura Carland. They stand behind their sales. Has always taken care of any issues related to my purchases. absolute positive experience. thank you Carland.
By: Muneerah
My Service Advisor, Gil Michelson, is always careful to listen to my concerns/issues and makes sure any service or repairs are completed. Gil is excellent in his Work!
A very enjoyable experience We were never pressured at anytime. kEYOUR salesperson was very patient and knowledgeable. He was attentive to our wants. He impressed me by explaining every detail of our Acura mdx and RX to us and especially my wife.Thank you
Nick was awesome, hilarious, and super personable! He helped my dad find a great used MDX
We worked with Michael Tran and he made the car buying experience a breeze for us. Not only was he able to find the car with the exact specs that we interested in but also worked with our budget. For your next car purchase do checkout Acura Carland!!!
I bought my TSX in 2006 from Acura Carland and have always taken it there for service. I absolutely love my service rep, Gil. He tells it to me straight, what I need vs what can wait until next time, knowing I will bring it back there. He always looks out for me and my baby car. I drive a bit to get there, but I know it's the best thing. People think I pay too much at a dealership, but the prices for tires and oil change are better than the specialty shops for those things. Couldn't be more pleased.
Buyers Beware - "Certified, Is it just a sticker?", went by Acura Carland in Duluth GA and dealt with a very knowledgeable sales person. He worked extremely hard, taking my calls after hours and finding vehicles that met both my desires in style and price point. I explained to the sales person that my monthly payments were paramount and I wanted to stay at or below that monthly payment amount. After looking at several vehicles we settled on a Certified 2010 TL Black with 47,560 miles at $23,766. The car was very clean and I almost elected to passed on getting it verified by my mechanic, although errored on the side of caution. The inspection of the certified vehicle revealed the following; 1. Tech found slight seepage from under bell housing & engine block. Possible upper oil pan gasket or rear crankshaft seal 2. Tech found no coolant in coolant reservoir 3. Tech found rust on suspension, brakes & exhaust system 4. Tech found serpentine belt cracked. Words could not express my frustration and disgust on a Certified vehicle. Took the report to the sales person, that expressed "that s fine it s all under warranty." Granted it's under warranty..... why are these things being identified on a "Certified" vehicle was my question. The sales person said, I ll take the report to my office manager and have this investigated (this was Sat. 6/14/14), I also followed up with a phone call to the GM expressing my concerns. To this date, I have not received any explanation or phone call. So be careful when you see Certified.......just may be a sticker.
Best dealership experience EVER...ask for Bill Scurry. He knows his stuff and will deliver on his promises.
Over the years we've had both good and bad experiences when buying a car...and we've bought a lot of cars. Yesterday we had a superior experience at Acura Carland and Bryan Weiss was the primary reason for that. He listens. He's knowledgeable. He's someone you want to do business with again. And we will... Thanks Bryan--we love our new RDX and TLX. Thanks Acura Carland--you guys were great!!
Why do I love this place? Britt Kaminsky is why. Nice guy and offered great service. He will go out of his way to help you find the car you want at a price you can afford. Great guy.
Greg C, Steven N, and Jimmy O...Very nice and professional. Will drive over again to do business!!
Our sales rep, Riley Walsh, did everything he could to get us the deal we wanted. He even delivered the car to us and spent plenty of time reviewing the features of the car.
We knew what and the price we wanted, which was agreed upon.
The staff and management were quite accommodating.
Love my Ace!!! Will do business with you guys again!
Great friendly staff. Riley Walsh is the best salesman ever. He is so pleasant and professional to work with. Not pushy at all! The service team is also wonderful and friendly.
They where very friendly and professional, they have a client for life. They worked with me to make sure I got the best deal that I possibly could get
Outstanding transparency on the pricing and a firm commitment to beat the competitor. My deal was OUTSTANDING as were the sales professional and sales manager. Thanks!
Thank you Zachary for a wonderful car buying experience. Your patience and willingness to let my wife drive multiple cars provided her with a sense of peace with her final selection. We are very excited to be present and future customers of Acura Carland!
We were completely satisfied, Cooper was our salesman and I am sure had it been anyone else we would not have purchased. He went out of his way to find EXACTLY what we wanted. Thanks to all who helped us through the process.
Danny Gillespie
Exceptional service. Gil Michelson has to be the BEST service advisor EVER!!! I'm always in and out and I'm ALWAYS handled with great care! Thanks Acura Carland! You rock
I always been here for MDX Services in the past where everything went smoothly until yesterday I got my pistol stolen out of my middle console by one of their technicians while it was in service. I talked to them and nothing solved. I asked to talk to the technician but they refused. General manager was acting insanely careless. If there was a shooting happened then I bet the general manager wouldn t be so carelessly taking care of the situation. What comes around goes around. Hopefully, whoever stole my pistol better not commit crime. The authority wouldn t be nice when they put them in jail.
I had a really great experience at Acura Land! Sales associate Michael was really knowledgeable & kind. Brian the business manager was able to negotiate with me really well. They took great care of my family & I. Today I am driving away in my new Acura TSX!
I am always well taken care of here and leaving happy. Great service ! Great staff!
I have been dealing with Acura Carland since I bought my 2010 TSX in October of 2009. I recently traded that car for a 2020 TLX. The sales and service staff at Acura Carland have always been professional and courteous which made by decision to purchase my new car from them easy.
my experience was great, the staff was very pleasant and helpful, i didn't have an issue with anything and my sales person Charles Duncan was excellent, patient with me in taking the time to help me get my beautiful 2017 RDX without any stress. i had a wonderful experience , will highly recommend acura car land to family and friends.
Newly renovated & clean restrooms. I complained about the restrooms last time & now I can't because they renovated. They need a board to tell you status of your car being serviced.
We went to get a first look at the new RDX model. We wanted to see the model inside the showroom. It was not powered so you couldn't check out the dash features, seating, or even lift the rear door. We didn't want to go as far as test driving, just wanted a quick first look. Oh well. They said people leave the door open so the battery runs down. What?
Purchased my car from this location and all service has been performed by their techs. I have had no issues and everything has been great. Gil in service always makes sure I'm taken care of.
My experience was excellent. The car salesman was very knowledgeable very patient and very courteous.
Steve was my Service Advisor and he is always pleasant. I had an appointment and ended up leaving my vehicle but it was ready in a timely manner. Please keep up the great customer service!!
The sales representative knew the details of this superior product to the last detail, and then gave me a great deal as well. They put the fun back into buying a car!
Had a great experience for a less than joyous car situation. I have a very old Acura, and I when I had to bring it in the other day, the mechanic, Gil, was very knowledgeable, and helpful, and took the time to really explain to me what was going on with it.
Unbelievable is all I can say! We drove up from Florida passing 100's of dealers all due to the professionalism of the manager(Jeff Hacker). Jeff answered my call late Sunday evening(8:10pm), I had general questions about an MDX they were advertising, impressed I drove 600 miles just to meet him, wasn't disappointed when I thought for sure I would get there and someone would say Jeff Who? Nope, Jeff has integrity, I will make that drive again when time comes, well done.
Hosea is the reason I return for service. He is so polite and knowledgeable. He always takes good care of me. I can t say enough good things about him!!!
Took my 03 TL in for recall. Also had them check to find out why my power steering was leaking. They told me I needed a new rack and pinion for $ 4000. A freinds replaced a hose for me. Wow!!
We went to Acura Carland unsure of whether we wanted to purchase the 2019 MDX or RDX for my wife's birthday. We were approached by Omid the salesman, who introduced himself and after finding out what our dilemma, he proceeded to explain the pros and cons of both vehicles, cost differences and the Acura discounts. He then made both vehicles available for test drives and showed us all the available options, bells and whistles. We decided on the 2019 MDX and his assistance with the financing was very professional, with no pressure to commit. As a result we walked away with a beautiful car and my wife is very proud of her gift and we would recommend this dealership to anyone. Ask for Omid and tell him Sam & Carrol send you. He has followed up with prompt response to all our calls and questions after the purchase.
I'm from Florida, but if I lived in Georgia, I would definly buy an Acura from Carland.
Very Good customer service. I set up appointment through internet and Service consultant called me day before to set up everything.
Great service. Really nice waiting areas. I love the free drinks and Starbucks cocoa.
Tyler was very responsive in owning the service agreement and completely took care of my needs to my best satisfaction. Thanks.
The experience was really good. I got everything I wanted. Charles was an amazing salesman and worked everything out for me.
Broke my radio knob n only vacuumed half but it was curtisy
Excellent service as usual with the exception of not being able to get the wipers I needed for my car. How a trained technician can't tell the factory size needed for my blades I don't know but I digress.
Top notch customer service and Akanu is the best service advisor!
I had a great experience at Acura Carland. My sales rep, Mark Lieberman, was so helpful and it did not feel like I was pressured at all. I bought a used car, and it feels just like new! They walked me through the whole process, from start to finish. It was so easy! I would highly recommend Mark and the team at Acura Carland.
I had great experience with service. They had me in and out at the time they promised.
Extremely happy after buying a car at Acura Carland . Great sales team and very polite people to work with.
My experience at Acura Carland was excellent. My service representative Akanu is very knowledgeable and helpful. Akanu is always pleasant and willing to help. I don't feel taken advantage of after leaving Acura Carland because I am confident that any suggestions for additional service is really what's needed.
S. Lambright
Thank you Carland!!! I am so grateful that you were able to get me back on the road and home the same day, when I was stranded far away. You are the best!!!
We had a great car buying experience today! Mark Lieberman was our salesman, and he was the perfect combination of professional and friendly. We were impressed with everyone at the dealership, meeting several of the others there who were also friendly, one even offering me a place to console my newborn who came along for the purchase! We were able to reach a very fair and reasonable price for exactly the vehicle we wanted! We would return!
EXCELLENT CUSTOMER SERVICE!
Never liked going to dealerships because I felt as a woman I was always taken advantage of . Came here to have work done on a recall and loved it! From beginning to end! Angel was great at getting my car taken care of. He even suggested an oil change (which I had no intention of getting ) that I got. I then was told I could get a loaner car. I talked to Ms. Betty and Mr. T'shome for my loaner and they were great! Everyone had such wonderful personalities for 8am in the morning. Angel even sent me a text while I was out telling me other work I needed on my car. I will definitely be back!
acuracarland.com
