ACEA SPA Review

I gave a star that I miss deserves it.
I happened to counter number 5 with an operator the worst in Italy. I asked for a new contract, two bills to pay come out. I ask to pay them in installments since I have a low rate and with all that I have a 14 year old daughter and an unemployed husband at my charge he replied smiling that it cannot be done. I ask to speak with the manager or to speak with a counter where he deals with this. He replies. I am responsible. Besides me, I won't let you talk to anyone. I made a report to the office next door and I hope it goes ahead and eliminate operators like these. Which really a shame.

BAD! 35 days have passed since the date I paid for an operation for which they have not yet given me an appointment! Total disorganization. The data is not updated despite losing hours at the counter and talking to the operators on the phone.
Bad, bad, bad!

I don't think I'm wrong if I consider Acea the worst service company in Italy, but what I say! ... in the world; having to deal with them is a real misfortune !!!

They talk about renewal and digitalization but the service has always been bad and continues to be. For any request (assistance, activation) you have to take into account long months of waiting and dozens of phone calls and visits to the counter. A company capable of delivering only stress and frustration.

Bolletta elettrica bimestrale di oltre 60 per 40 kW consumati. A confronto con altro operatore 180kw 70 .
Scandalosi

Staff unprepared from operator to operator each expresses his opinion, without ever solving the problem. Approximate in the service. Never again. changed manager immediately.

A star is also too much after 3 days of reminder and 2 complaints for a flooded building are presented at 12.00 on the 3rd day removing the water even from the neighboring catering activities! Ki pays the missed collection ??? vergognaaaa!

SCAPPATE SE POTETE.



3 mesi per attivare l'utenza LUCE



VERGOGNOSO SIETE UN MALE PER QUESTA CITTA' VI DOVREBBERO LICENZIARE TUTTI.

Very bad company I have been trying to make a transfer through the call center for over 5 months, I have sent the documents via email and fax 5 times and they tell me that they have not received anything and continue to send bills to the old tenant. I had to hand over the documents by hand to the offices in Piazzale Ostiense, making a very long line. The staff is very kind, in a few days I will check if the crop has gone through

No contact telephone number for non-contractual information. There are strangers who go around Ostia on behalf of ACEA, complete with badges, who ask to enter the houses with the excuse of reading the counters. It is not possible to contact someone to verify their identity or the authenticity of their assignment. On the site they indicate the chat with an operator but you always return to the login. And nobody does anything to sanction this society.

Company that manages water in Rome and the province in an embarrassing way. Often the actual readings (of the reader) are wrong. It's the second time already. Then they never return refunds. A public / private bandwagon that should be closed immediately. Water must be 100% public and zero useful

Money thrown in the wind, I was unable to solve anything

I have been trying to make the transfer of a contract for almost a year and I still haven't succeeded. To underline the fact that I tried in every way.
The worst company I have ever dealt with.
sconsigliatissima

Shameful !!! ... Hole on the asphalt where water escapes. Reporting on August 3rd. Today, 24th August, where water always flows out. Meanwhile 3 reminders to the Call. Center to request an immediate intervention. Everything useless. But who commands this sideshow? If you could give 0 stars I would do it right away. Meanwhile, the water continues to escape, and the chasm widens.

Pessima esperienza.
Quasi due anni per un rimborso (pervenuto ovviamente senza interessi) e poi....mi mandate un conguaglio che si riferisce al 2013?

Lazy staff! Garbage service! After a few decades, I should follow the hind legs of Africa.....

Non-functional computer system, data not consistent with reality, requires real-time updates of invoice data.

TIM center inside on the first floor.
"please remember to make the backup before cutting the SIM"
.. and alright .. I think ..
"Hello, I recommend the backup of the SIM" .. guess how something of a unique simplicity ended up ???
backup not performed and SIM cut wrong!
two things they had to do ... TWO! both wrong!
and here I stop!

bad shape by the top of 'company to the various officials who perceive several thousand euro monthly ... but when it comes to talk to users with various problems caused by your company, users foraging your wages ... not never knows who they are ... what responsibilities they have ..... who directs which office ... giving conspiratorial instructions to the various employees who do not provide names, telephone numbers etc. A SHAME .
... we are obliged to put a star .... but deserve all 'else

If the bills get there we will avoid going and wasting precious time

Accoglienza veloce, in questi giorni sono veloci anche i servizi allo sportello, per il call center fa schifo, non hanno risposto dopo 35 minuti di attesa, posto lo screen, 5 stelle le meritano sia gli operatori allo sportello che i gpg molto cordiali e simpatici

WE SHAKE YOU TO KILL TOGETHER to get information on how to proceed to close the contract is less than twelve hours I find myself returning from the lav with a child and with a seal on the counter ... And the only answer they have been able to give me is that the operator involuntarily and started the deactivation procedure is a new contract and in a week and active !!! Without complaint to the police ... and tomorrow it does not end here !!!!!!

Un consiglio spassionato a tutti
Cambiate gestore!




Stesso problema delle bollette gonfiate anche con ENI, che scarica la palla ad ITALGAS.

HANNO rotto le pa le.

Nessun problema con ENEL nelle zone terremotate.
Hanno fatto un rimborso senza averlo chiesto per danno da blak out.

I just communicated by telephone with the most rude and arrogant receptionist in the story! It was of no use to me. I've been mistreated and that's it! The staff office is a little questioned about their selection skills!

And that you want to write ............ a total cry.

no respect to the customer. Failure to present appointments set for the interventions (nice 4 times to carry out an audit, and 3 times for the replacement of the failed meter)! STILL NOTHING!!!
Acea - SHAME!
And when you call the operator - it seems that on the other side of the mail they put some Burinis who don't know what kindness is ...
SHAME!!!

To say the least bad, unreliable and distant from any criterion of transparency. Among other things, I await feedback on a complaint filed on August 1, 2019. Beware, there is better in the market

They continue undaunted to call every day by taking the phone number from Google Maps (as per their admission). Absolutely incorrect action. Shame!

Bad. Terrible service. Incompetent and arrogant employees. I can not enter my new house because for them continuous errors nn the water meter is installed.

Very bad company, I went with Acea because they assured me that I would have saved, instead the bills were very high. When I canceled I received a balance: I have to receive 441 euros. Three months have passed and they still haven't returned my money. When I call their call center, they tell me a different lie each time. I don't understand how one can steal money with such simplicity.

Worst company of the century!
Two weeks without light for new activation. First contract canceled without reason and without any communication. 3 days lost in line at via ostiense! SHAME! In 2016, lose 3 days in a row and stay 2 weeks without unacceptable light! No one takes responsibility! Too bad there is nothing left to do but ch at least give feedback on google!

They do mercy and mercy. These idiots have removed a meter for 36 euros in arrears and now they do not want to reattach the water even though I have a 3 year old boy and I have paid the debts of the previous tenant. But why don't they make a free market also for water such as electricity and gas? They must fail and fire those incompetent rude people who work there!

Ottimo interlocutore,buona preparazione, gentilissimo e molto professionale.

Literally a hell. Queue hours for a transfer. If you want you could manage with online bookings in stages. A mirage. Site not working. Call center that does not answer where to disguise it with a tape that continually says "there is a person in the queue". Staff available but the system is inefficient. Executives who do not want or fail.

do not respond clearly and comprehensively. not even on opening hours covid .... they say one information and on the site there is another one !!!

Fairly affordable prices with the most protected market. In the free market there are cheaper options. Good combined gas and light options. Practices for activating new users that are a bit long.

In thirty minutes, the transfer was made to the face of those who speak ill of it

They are literally painful and angry. And they also really suck me! They violated my privacy in compliance with the corresponding decree law! Absolutely no scruples were made, they used my data that they had already since December 2016 and they literally deceived me, it gnawed at them a lot ... because I had initially asked them to connect both electricity and natural gas. But instead, unfortunately, given the times of this biblical company ... then I sent about 4 months ago ... in December just before Christmas, an email with a clear notification of cancellation with the famous "letter with right of withdrawal /repension"... complaining about their very strong delays! So in the first days of January I changed manager for both electricity / gas users with a much more serious firm / company but at Acea it didn't go down, it didn't know how to digest the "low blow" that I inflicted on it. If I had known the thieves who were and who are still I would never have approached them. Get away while you're on time! with your legs up!

You suck! Thieves and incompetents! I have been applying for a new supply for 5 months. After postponing from week to week (and countless calls to the call center with ignorant and rude operators) they managed to make me drop the file. On restarting a new practice, however, I was not given back the 582 euros paid nor were they able to transfer them to the new practice. Now they ask me to pay the connection fee again. Are we joking??? And for which service never paid I would have paid then? And whose fault is it if the previous practice has expired? Always waiting for the times of elusive technicians Areti who never call! You all have to die badly !!!

Acea electronic counter that does not work can not explain exorbitant bills alive alone are never home and consumption of 300 kw. I have read other reviews and many have the same problem but it is possible that something can not be done! You are scandalous, I think seriously about denouncing you

Still closed to the public, due to covid19 emergency, it reopens 01/06 on the energy side and 08/06 on the water side

I have been waiting for a change from a calibrated mouth to a meter for a year. outrageous

I went to the customer service office for undelivered and therefore unpaid water bills. They solved the problem in less than 10 minutes flat including the queue. Excellent customer support

Great disorganization. Incompetent staff. Mileage files of people managed roughly and badly.

Very kind and extremely helpful operator: chapeau! but the wait was 30 minutes: definitely too much!

Symbol of municipal service disruptions. At least the staff tries to help you. Management to be completely revised. Nervous expectations.

We are in Genzano di Roma. A month of calls (almost daily) to the number made available by Acea for reporting faults and no one has yet come to adjust the loss of one of their pipes passing through our garden. Resulted a room under the garden completely covered with mold that has now almost rotten walls due to water infiltration and cascade of water on the external staircase. It is outrageous that your customers are ignored in this way. If you are unable to do your job you have to close !!!!!!

Do not miss a show
of nature

My experience with acea is very bad!
I requested a new power connection in November 2016, it is almost March 2017 and there was no connection, no phone call, no inspection ... this immense delay has brought me serious consequences. Neither at the call center nor at the counters in piazzale ostiense can help me. Nobody can tell me what happened.
I wonder how it is possible that none of them can do anything. You are ashamed !!! Service 0. Not to mention the acea site that doesn't work!

Stay away from this company and turn to serious companies that really care about the satisfaction of their customers! Personally I was obliged to sign an unsolicited contract despite having exercised the right to rethink within the 14 days allowed by current legislation. In fact, by denying me this right, although I have reported with repeated complaints what happened they tripled my energy expenditure, ignoring and trampling my rights in fact.Obviously I changed supplier and I turned to the Arera conciliation service. Acea goodbye to never again.

To take a public exercise during this period it is well organized for the clientele regarding the precautions for the 19 virus crown. The queue runs quickly.

After the line of 20 minutes, I go to the counter is the No. 26 operator, look at the invoice paid and begins to rant because he has a headache and at 12 o'clock he must pause, he makes me change the door and I am in front of me an operating lady No. 20 to say the least, sorry, scoglionata who does not know how to proceed, but knows how to snort because the gentlemen behind the white line do not sit, I continue to write the review and the operator does not know where it is over . Too bad that here are so busy watching what's going on around you and do not try to solve the problems of the people who pay to have a service in all respects due, seeing that if they take the salary is because we continue to pay. It is our right to have serious answers and not be treated sufficiently even if we are a number. Sorry but I'm 57 minutes here at the counter without solving anything.

Pessimo servizio
La maggior parte delle persone che rispondono non capiscono l'italiano e quelle che lo capiscono non sanno darti risposte esaurienti e quando questo accade ti attaccano il telefono in faccia.

acea makes me want to go to the toilet. I'm disgusting!

I tried to call them 4-5 times, but every time they told me that there was a customer in the queue, today an operator finally answered me, but then for 20 minutes he never answered me and I only heard voices in the background, closing then out of the blue the call. I called again and there was another very friendly operator who helped me.
I understand that they have a lot to do but this way of doing is really bad ...

bureaucracy at the highest levels, impossible to change or update users in normal times

If someone looks for rudeness, indifference and incompetence, you are in the right place ... useless!
Much better the call center guys

Despite the difficulties for the covid they are very organized and courteous.