AccorHotels - Grand Mercure Swanston and Mercure Welcome Hotels Review

long-ish walk (with two heavy bags) through chinatown from the car parking facility (valet parking was an additional expense I did not use)
welcomed at desk, directed to lifts, found room - lovely and quiet!
desk chair at low height compared to desk - thank heavens no drawer underneath - as a business traveler I need to be able to have a good desk - laptop and chair interface - keeping body in an ergonomic position - so the extra pillows were useful.

All services were awesome, I came to Melbourne for my business meeting, and in this Hotel, I prepared myself for a business meeting and the meeting was brilliant I think this hotel was lucky to me. food was so delicious. the staff all were good... I was totally satisfied with their services. I would like to recommend.

Room needed updating. Carpets stained, curtains torn. Small room, pokey bathroom. Location and staff however, were brilliant.

quality service, friendly staff who are extremerly helpful for myself who was currently staying just overnight.
would recommend to visit or stay for a break

Handy location, but entry is very dark since being closed off for the new development of the Pullman Hotel that is adjoining. The entry to Eve's Cafe was very disappointing and felt a bit sleazy

We stay at the Mercure Welcomer whenever we're in Melbourne. It's a bit quirky and the building, particularly on the ground floor, gives the impression of being used as a hotel temporarily, but the location right in the CBD is excellent, the staff are always friendly, welcoming, helpful and efficient. Staff are very good at organising transport back to the airport at reasonable cost. The in-house Louden Restaurant is okay-ish, but we really like the Cocoon Bar on the first floor, which is roomy with a good atmosphere and roomy enough that there's a variety of seating and nooks so that you don't have to be blasted away by sport on the big TVs. During this stay we lost a bag of shopping and the hotel staff were very helpful, chasing up and letting us know outcomes etc. The two lifts are often a disaster - slow, not enough lifts for the size of hotel, often out of order etc, but guests familiar with the hotel are prepared for this and just treat it as one of its eccentricities.

Gorgeous Pullman hotel room. Food. Snapper fillet, with added Vegetables. Was Tasty. Like to taste all food on menu. Stayed a few days.Staff efficient & friendly.

We enjoyed our stay very much. The reception staff warmly welcomed us back especially Annie could not do enough for us. We were very pleased with our room 1237 and will be requesting it for our next stay. The Green idea is a very good one. We enjoyed our welcome drink and breakfast and meals at Loughton Restaurant very much once again the reception and service was excellent.

Rooms are dated, with a tiny bathroom. Decorative bed pillows were of questionable cleanliness as there were strands of hair on the pillow. Staff were relatively nice.

Hard mattresses and really hard pillows. Very noisy rooms

Booking on line was easy, check-in was prompt, courteous and straight forward, our room, although small, was prepared by some-one who really cared about their job, and serviced beautifully the next day. Everything went smoothly, the location is perfect, and we were able to store our baggage - again hassle free and easily collected later in the day.
We were in the room next to the lift, which was noisier than on previous stays (machinery whirring ), but whether it's possible to do any more damping of sound I don't know.
One small suggestion would be to replace the 6 tiny plastic milk containers with a small carton of fresh milk (250ml ) when the room is serviced for new clients. The tiny milk things are awkward to use and were insufficient to have more than two drinks in total. The 250 ml container would only need to be replaced when the room is vacated, and would not cost a huge amount per room, while adding to the comfort of the rooms
The breakfast was adequate in terms of quantity and the fresh fruit and cereal were delightful, as were the beverages. The hot breakfast items were not of the same quality - mushy scrambled eggs and the bacon was very fatty and cooked in a manner which left it dried and unpleasant. A pity. Having the daily newspaper available at the breakfast and in the foyer was a great touch.
Overall though, this is a terrific place to stay - perfect location, delightful service and a perfectly comfortable bed. As regular visitors to the city, we believe this is the best value going!

Great value and perfect location. Room was spacious and comfortable however very noisy

"go green" programme recently entitles guests to get 10$ credit/p. to spend under hotel faculties. still able to ask for an extra and late check out, if u r lucky with a super nice staff that is most ppl are and so service-minded. facilities such swimming pool on top floor n rooms are under renovating into pullman standard. worth a stay. join Accore member to get 1$ bf.(not male) when booking.
however there is a middle age plummy Pacific guardian madam at the front desk which attentive and curious you probably could skip. enjoy.

Clean rooms, comfy beds, great shower and really welcoming staff

Enjoy Clean rooms ,well balanced breakfast from the restaurant and comfortable beds.Good workers

Ideal location, and the room was what one would expect at the price it cost. Don't expect to be pampered, but if you're looking for little more than a room as nd to keep to yourself, this will suit you. Also, I ordered a Queen bed. Not two single beds joined by some uncomfortable apparatus. That was ridiculous.

Decent place to stay, not exceptional either way. Enjoyed the buffet breakfast and the $10 credit for opting out of room service.

Small rooms but located in side if not near the China Town. Mall and department store also steps away. Restaurant just around every corner. Nice place.

We always stay at the Welcome.
Great service and always clean and comfortable.

The location is very convenient and the room seemed clean enough however one of the coffee cups still looked like it had coffee in it. Other than that the staff were very friendly and the check in/out service was quick. I would return to this property.

Informed front desk that our room had not been cleaned properly as the dust was VERY thick behind the TV and that the cleaning staff needed to be more accountable. Room 845

Been here many times before love the atmosphere, customer service is spot on. Nice relaxed vibe had a ball with my family in Melbourne and this place was one of the reasons I enjoyed it so much

Location, location, location. Central to everything, Chinatown, Bourke St Mall, Central,...

Good hotel, a little bit narrow rooms and it is impossible to turn off the ventilation of the bathrooms that annoys and dry the air during the night.
Excellent breakfast, location and staff.

Spending the quarantine days here... I must say the staff is very courteous and understand that it's difficult time for us... Thank you Mercure!!!

Enjoyed our stay, staff very friendly and helpful. Great position right in the heart of Melbourne. Only disappointing factor was no opening windows, hence had to use the Air Conditioning. This was extremely noisy, which in turn made sleeping impossible. Maybe supply customers with air plugs would be helpful.

Clean & Basic rooms in the centre of Chinatown. Nice Staff

Poor experience... room resembled a prison cell. Noisy fridge, paper thin walks, noisy plumbing, blocked shower drain pipe, the level stunk, room was outdated and extremely uncomfortable pillows. Lifts were slow and crammed. Parking was way too far away which should have been advised prior to booking.

Central location, friendly helpfull staff and value for money

Recently had to stay here for my quarantine period.

Treated like absolute second class citizens, shocking service, pathetic meals, meal times at ridiculous hours, phones don t work, front desk staff unresponsive to calls - the list goes on and on.

Someone in government needs to reconsider using this poor excuse for accommodation immediately.

Quarantine is already a very difficult time, and the hotel made it about 10 times worse. There was a gentleman with a disability (in a wheelchair) across the room from me, who cried for the the first two days and staff did little to assist him and attempt to improve the quality of his time.

I would have given zero stars if I could.

Location five stars, facilities, rooms are too thin, breakfast food is general, so four stars.

Great location. Buffet breakfast included was great, good variety, no pastries though. The room is a good size, not small. The bathroom is adequate, tub is scratched and needs to be re-enamelled, but otherwise fine. Pool & gym is well maintained. Good service from the staff as well. Enjoying our stay here!

Modern, clean and simple. Nice staff. Relatively small room. No bath in bathroom. Nice overall.

Nice rooms, old fashioned but clean. Very central to everything in CBD.

Neat and tidy. Great location for transport throughout the city.

Second time we have stayed, will be back again. Just beautiful service to our children which means a lot.

Rooms are a bit pokey and it can sometimes be a bit noisy. The location is very good.

Really great CBD location. Good breakfast. Clean rooms. Helpful concierge

Love this hotel...friendly staff....n the location near from restaurant n shopping centre

Great location in the heart of Melbourne which is close to all of the shopping.

Staff are very Friendly, but rooms are dated and beds uncomfortable

Not sure I would stay here again. Looks good from the outside and reception. But as soon as you get to your floor it turns into something different. Rooms small and noise from street (back alley) is loud during bin collection.

Relaxing visit, nice and central to shopping, easy to get around from

Pros: Amazing location, clean, cheap.
Cons: small room, no room service, tradesmen working on carpet in next door room at early hours

Great central location. Rooms a little on the small size but overall a pleasant weekend getaway

Was a wonderful experience the staff were great and now we stay here all the time. Would highly recommend it.

Very good service, any issues and they get onto it asap. Chadley at the desk is very polite even when some other guests were extremely rude to him.

An excellent place to stay they make you feel you are home friendly staff good rates perfect

Very convenient, right in the middle of Chinatown and shopping department stores. Very comfortable bed.

Breakfast disappointing. For this price one expects a full fledged buffet. Extremely limited bread options and hardly or no choice in cheese or meat products. Hotel was fine but breakfast not for me anymore.

Hotel very convenient in this district.

We were greeted by the friendliest staff who were so helpful. Our room was comfortable and clean and was sufficient for our stay in Melbourne. The room was a bit noisey but I expect this from a city centre hotel so always travel with earplugs. Hotel was a simple/standard Place which acted as good base in heart of Melbourne.

Really not up to the mark compared to other mercure properties worldwide

Satisfied, but could hear talking from room next to us through the wall. We shifted the two single beds away from the wall and that improved the situation. We did have a restful night.

Rooms are pretty dated and pretty bare bones, but the location is great for the price.

Not worth more than $50 a night, average room with hard beds and pillows, parking off site, maids started knocking on doors to clean rooms at 6:30 AM????? ON A SUNDAY TOO! Yet general cleanliness was average because it felt old and needs an update. very noisy, small rooms. Good location though and friendly staff

Good size rooms and helpful staff. Best part is the location.. definitely recommend.

A very central location for travellers. The room are clean and fresh. Great breakfast room.

fantastic location how ever renovations are a pain. our room on 4th floor had just been renovated the shower leaked a considerable amount of water each time it was used. will definitely stay at this hotel again.

Seemed very nice and clean, and in a very nice location.

Great location, good quality room and excellent staff. Overall a very pleasant stay.

Terrible hotel, Very rude staff, Disgusting food quality, Smelly and dirty rooms. Stay away from this hotel.

Reasonably well presented, good location, supportive staff.

good staff, free beer for waiting till the room cleaned

Stayed for 6 nights, room was good size, bathroom justa tad small. Service was friendly at The Louden, housekeeping was good. It is a transit hotel, so can be noisy as people come and go

Strategic location in the middle of the city. Room is small but ok. Adequate hotel amenities. Average hotel facilities. Suitable for people who wants to spend most of their time roaming in melbourne CBD area

Welcome Mercure Hotel Melbourne great hotel close to everything you need in Melbourne

Friendly staff at reception. Was just there to pick up some lost luggage for a friend. Seemed like a lovely place to stay.

Convenient downtown. cheap price and excellent staff courtesy. The continental breakfast sins a little .... but given the price ... I would say that there can be

Nice place to stay. Central to just about everything. Good restaurant.