Dennis Betts

Review of AccorHotels - Grand Mercure Sw...

Booking on line was easy, check-in was prompt, cou...

Booking on line was easy, check-in was prompt, courteous and straight forward, our room, although small, was prepared by some-one who really cared about their job, and serviced beautifully the next day. Everything went smoothly, the location is perfect, and we were able to store our baggage - again hassle free and easily collected later in the day.
We were in the room next to the lift, which was noisier than on previous stays (machinery whirring ), but whether it's possible to do any more damping of sound I don't know.
One small suggestion would be to replace the 6 tiny plastic milk containers with a small carton of fresh milk (250ml ) when the room is serviced for new clients. The tiny milk things are awkward to use and were insufficient to have more than two drinks in total. The 250 ml container would only need to be replaced when the room is vacated, and would not cost a huge amount per room, while adding to the comfort of the rooms
The breakfast was adequate in terms of quantity and the fresh fruit and cereal were delightful, as were the beverages. The hot breakfast items were not of the same quality - mushy scrambled eggs and the bacon was very fatty and cooked in a manner which left it dried and unpleasant. A pity. Having the daily newspaper available at the breakfast and in the foyer was a great touch.
Overall though, this is a terrific place to stay - perfect location, delightful service and a perfectly comfortable bed. As regular visitors to the city, we believe this is the best value going!