Adam Dowd

Review of AccorHotels - Grand Mercure Sw...

Recently had to stay here for my quarantine period...

Recently had to stay here for my quarantine period.

Treated like absolute second class citizens, shocking service, pathetic meals, meal times at ridiculous hours, phones don t work, front desk staff unresponsive to calls - the list goes on and on.

Someone in government needs to reconsider using this poor excuse for accommodation immediately.

Quarantine is already a very difficult time, and the hotel made it about 10 times worse. There was a gentleman with a disability (in a wheelchair) across the room from me, who cried for the the first two days and staff did little to assist him and attempt to improve the quality of his time.

I would have given zero stars if I could.