Vernon Crew

Review of AccorHotels - Grand Mercure Sw...

We stay at the Mercure Welcomer whenever we're in ...

We stay at the Mercure Welcomer whenever we're in Melbourne. It's a bit quirky and the building, particularly on the ground floor, gives the impression of being used as a hotel temporarily, but the location right in the CBD is excellent, the staff are always friendly, welcoming, helpful and efficient. Staff are very good at organising transport back to the airport at reasonable cost. The in-house Louden Restaurant is okay-ish, but we really like the Cocoon Bar on the first floor, which is roomy with a good atmosphere and roomy enough that there's a variety of seating and nooks so that you don't have to be blasted away by sport on the big TVs. During this stay we lost a bag of shopping and the hotel staff were very helpful, chasing up and letting us know outcomes etc. The two lifts are often a disaster - slow, not enough lifts for the size of hotel, often out of order etc, but guests familiar with the hotel are prepared for this and just treat it as one of its eccentricities.