Aaron Overhead Doors of Atlanta Review

Very pleased with the Aaron Overhead Doors experience. Everyone was professional, knowledgable, friendly, and prompt. Highly recommend this company.

Have used them several times, and always a reliable service. The company does focus on customer service, and it shows. Taylor did excellent work!

A few years ago I had a garage door cable break at another house. I could not close the door, and it was halfway off the tracks hanging at an angle; the more I messed with it, the more I made it worse (bent it, etc.). Called Aaron Overhead Doors, and a middle aged guy (about my age) came out and helped me get the darn thing shut (took about an hour)...basically came out because it was an emergency just to help get the door closed for safety reasons. He said he had other accounts to service that day, but to call the office and schedule an appointment. Off he went, with no charge; only hoping I d buy my door from the company. I did call and got a new door, etc., why would I choose anyone else after helping me for free during a fiasco that I had made worse? I will always call them for maintenance or any other purchase!

Excellent service and response time. Highly recommend!

They were very professional,they fixed my garage door fast and it was priced reasonable.I would definitely recommend them to my friends and family.Thank you Ryan

Matt is very knowledgeable and personal. He did a great job!

Great job, done buy Taylor very professional, thank you for the great job.

Top notch services.... well communicated expectations, excellent technician, and on time. Highly recommend anyone needing services on garage doors

This is the BEST company and best personnel I have ever met. Taylor and Travis did an outstanding job. The two young men are an asset to your company. Could not have ask for any better workmanship, quality of work and time completing work. I told Heather (who by the way is wonderful, helpful and kind) that I recommend a raise for both workers. I will highly recommend you to anyone needing a garage door or repairs.

Kyle was the best. Very informative and professional.

I could not be more pleased. Matt was aweome. We had a bad experience with precision garage doors. Aaron Overhead doors did the work for a third the cost since their employees are salaried and don't work on commission for repairs. Very knowledgeable, did the work in 30 minutes and came to the house within 24 hours!!!! Highly recommend this company.

It was a pleasure doing business with Aaron Overhead Doors. The staff was very friendly and professional throughout the entire course of business. I had a complete garage door install done by Chuck and he did a great job down to the finest detail. Finally, Ryan followed up by phone to ensure complete satisfaction of the service. I would recommend this company to anyone in need of overhead door service.

AWESOME Company! Easy to set appointment, fast and efficient install, and EXCELLENT customer service! Called when they were on the way and showed up on time! Would definitely recommend them again!

Professional and a pleasant experience. He even tightened up my door so it opens and closes more smoothly than before! 2nd time and 2nd time I ve used them. Will again if I have another issue!

Great service, very knowledgeable, great communicator

Great communication all the way through. Very impressive. Would fully recommend

Great experience with Aaron's. They are honest and professional. I felt no pressure to do anything that was not in my budget. Gear and sprocket repair was prompt. Matt provided a comfortable experience. I'm glad I called this company. I will be calling them for future service. Thanks!

Taylor did a wonderful job installing our garage doors. He was very professional and friendly. Job well done. Highly recommended. Thank you!

Our experience with Aaron Overhead Doors has been excellent. Our door was installed , on the date promised, in a professional timely manner. We LOVE our new door- silent and beautiful!

Matt did a great Job for us! Thank you for all of your help!

Very disappointed - I had Aaron Overhead Doors come to my home for an estimate. They noticed my veteran license plate and said I would be entitled to a 10% military discount. When I received the quote I did not see the discount. I asked for an updated quote and was told - I had received their "best - all in number". As a veteran I value companies that recognize our service and clearly this company does not.
Aside from having the highest price of all of the companies I received quotes from - I would not recommend this company.

VERY responsive, very courteous and professional. Very highly recommend!

The technician arrived on time, was extremely professional and fixed our problem on the spot at a reasonable price. Excellent technician and company

My service technician, Matt, was very professional and courteous! Aaron provided great communication and excellent customer service! They have earned my future business and I would definitely recommend them to anyone in need of garage door repair!

Amazing service! Matt was professional, on time, courteous and took the time to explain the problem. I will use Aaron Overhead Doors again and would certainly recommend them to anyone.

Quick response. Professional technician arrived promptly and repaired everything.

Wonderful company. Great service and friendly employees. We have used this company twice for two different homes and have not been disappointed.

I love overhead doors. I have used them twice now. The installers are friendly and very good at their job.

friendly, efficient service and a strong commitment to doing the job right. Followed up quickly to resolve some small issues and the whole team was very committed to our full satisfaction. Would definitely recommend them.

The two services I had were successfully completed with no issues. One was a new door and opener and the second was a repair at a relative s home.
Both jobs were done with quality products and care. Communication during and after each task was excellent. Cleanup was done during and after. Testing was done by the technician and myself.
Perfect jobs!

Matt called while on his way. Was very polite. Analyzed the problem and explained to me what was needed and what it would cost. Then he fixed it and stayed at it until everything worked perfectly. Very satisfied.

From our consultation to installation our experience with Aaron Overhead Doors was First Class. We met with the owner Ryan who was knowledgeable about his product and services. We chose to install an insulated carriage style door and it looks beautiful!

Had a problem with one of our garage doors, being a vehicle repair facility this is one of the main components that we have to use every day. Aarons Overhead Doors had our door fixed in about 2 hours an we were back in business. If we have any issues with any of our other doors we will definitely be giving them a call.

Wonderful customer service in a day and age where it s hard to find! Our garage door spring broke and upon calling it was a very smooth process. Ryan called me on a Sunday night to book the appointment for Tuesday morning. Our tech, Taylor was prompt and on time. It was obvious he was knowledgeable about his service. The price for the repair and new parts was very fair based on my research. We will be customers of this business again when and if the time arises.

Had a great experience with Aaron s Overhead Doors! The rep Linda was great and went the extra mile to try to serve as best that she can!

The tech (Matt) came to my home was on time for the appointment and really did a great job on my garage door repair and service.

Edit: as the owner says below, after I posted my review they contacted me and offered to send someone out. Two days later they came out. They first programmed the remote in the car, taking only seconds. Then they tried and tried to program the keychain remote they sold me, but could not. After some searching and calling, they found that the keychain remote was incompatible with our the opener. (The next week they brought out and programmed a compatible remote.) Then try turned their attention to the grease stains. They cleaned all but one, and decided it would be better to replace that insulation panel. The next week they returned with a new insulation panel, cut out the old one, installed the new one, and swept up much of the styrofoam debris. Based on the responsiveness to my issues, I ve increased my rating from 2 to 4 stars. It can t be 5 because of the communication problems, extra demands on my time, incomplete knowledge of the products they sell, and cleanup that was imperfect.

Original review: Defective product, poor service, lack of response to request for help.

We had a working garage door opener, but the door had some cracks That were rusting and the opener had required multiple repairs, so we decided to replace it. After getting one quote, we called Aaron. They sent a friendly salesman who gave us a quote somewhat higher than our first quote. But the salesman seemed nice and we thought we d get good service from a local business. So we accepted. The salesman said we would get an install date in the next two business days, and then charged half the cost as a deposit.

The first indication of trouble was the silence. No install date in two days, or ten. No contact. They didn t respond to our first email either. After a second email, we got an email that there was a delay (still keeping our deposit). Another two weeks or so and they gave us a date a few weeks out.

They sent a young man to install it. He was pleasant and polite, but the install seemed to take much longer than anticipated. He said he usually has a helper. Fine, ok. When he finished, he handed us the remotes, including a Kay chain remote he said he programmed. I asked him to program the car remote, and he looked terrified, and refused.

After he left we found debris all around the garage. Brackets, bolts, etc. The outside of the door was marked with grease spots.

I followed the instructions in the manual to program the car, but it did not work. I tried the instructions in the car manual and still no dice. Then I noticed that the keychain remote didn t work. I followed instructions in the keychain remote s box, but it still didn t work. Then I found instructional videos on YouTube. Still neither the keychain remote nor the car (Homelink) remote worked.

I got an email asking me to leave a google review. I emailed back and explained I d rather not leave a negative review, and asked for help getting our remotes to work. No response. I sent a second request for help. Still silence. A third request also did not draw any response. So I m leaving the review I d rather not have written.

I've known Ryan almost 20 years and he's a great guy. You can expect nothing less than excellence from him and his team.

Fantastic service and very professional. We would use them again without question. Highly reccomended.

Ryan, the owner is my son. He has always gone above and beyond to make people happy. He is someone you can trust to guide you to make the right decision. I'm proud of his accomplishments and all the 5 star reviews online.

Travis was awesome. He explained the process and was complete in no time. Thanks

We were extremely pleased with the swift attention and efficiency by the crew. Plus, they came quickly after our call. We don't hesitate to recommend them!

Fast service! Had the service tech out in 30 mins. He was polite, friendly and knew exactly what the issue was. Taylor managed to replace the broken spring and have us mobile again in no time! Thanks so much great experience!

After a catastrophic failure of our door and opener, I contacted multiple companies for a quote. From the initial phone call to the first appointment, it was clear that I was dealing with a company that values ethics, morals, and fair/reasonable business practices. I was so impressed with my first interactions that I canceled the other appointments. We now have a beautiful Carriage Style garage door and
opener protecting our most valuable asset.

I cannot recommend this company highly enough.

Kyle, the service technician that came out was very honest and knowledgeable about the repairs needed to get my garage door back up and running and he did so in a timely manner.
I would definitely recommend Aaron's Overhead Doors to others.

Extremely professional and knowledge. Everyone is prompt and on time. Wide choice of products and prices. Pictures sent prior to arrival of technician. My experience could not have been better.

I want to thank AAron Overhead Doors and technician Taylor Hall Griffin for the professional and friendly service provided in the repair and pm service completed on our garage door. I couldn't ask for better services provided. I highly recommend them.

At my request, Taylor conducted a thorough safety inspection of our three garage doors. As a result, he identified the cause of a problem with one door. He provided me options for possible corrective actions. He professionally accomplished the repairs, and three tune ups .
Thank you, Taylor, for a job well done!
Jim McIntyre

I am very impressed with the work and professionalism that Aaron Overhead Doors brought to my home project. They did a high-lift conversion on my 18' door. The tracks and motors now bring it roughly 11' up to the ceiling, plenty of height for the car lifts. Thank you to Ryan and his team for putting this together on such a fast timeline! I will certainly be using you again in the future for any of my garage needs.

Good price + excellent & professional service = True Value. Extremely pleased with my decision to use Aaron Overhead Doors and would recommend them to anyone.

Contacted Aaron first before checking with two other companies. Initially spoke with Heather. She was very informative and did not try to hold back any information. She gave me quotes over the phone and all that the service included. Matt, the technician was very prompt and professional. I was notified via email and text with Matt's approximate arrival. Very impressed and highly recommended.

I have been very impressed with their communication, knowledge, and professionalism. This company stands way above the rest!

I have two new garage doors but can t open one of them. The door lifter either broke during installation of the new doors or a piece was lost during the install. Last week the General Manager came out to see what part was needed but I haven t heard back. Left another message at the office this morning and still no word.

I ve paid over $1470 to get the two doors repaired and one of them still can t be opened. If I need a new lifter, say so. Leaving me with a door that is still inoperable is not ok! Furthermore, I don t appreciate the lack of follow up. I paid promptly, in full, and I m getting the run-around.

UPDATE:
The same day I posted the review above, the owner called me. By the next afternoon, they had installed a new door opener/lifter. I paid for it of course, but the price was fair and discounted for the trouble. Very neat job and works great. I took off a star for poor communication, but I do think the General Manager had been trying to find the part needed so the entire opener didn t have to be replaced. He just didn t let me know what was going on. Thank you, guys, for making this right and for doing it so promptly.

I have to say that the issues I experienced this last time with Aaron Overhead Doors were not typical of the other times I have used their services. They are a reputable company that has always provided excellent service on my personal garage and on the rentals I manage. I m so happy to have the issue resolved and I whole-heartedly recommend the company.

What a delightful easy experience this has been! After the first info meeting, we quickly got a good range of price recommendations of garage doors that would fit the mid century modern look of our home. We took some time to decide, and then moved forward with Matt. The time between order and install was just a few weeks. In a couple of hard working hours, Matt and Michael dismantled our really old heavy door and installed a gorgeous modern one that seals well to the ground, the new track is sturdy and quiet, and looks fantastic. They even left the garage and drive picked up and orderly. Matt went out of his way to find just the color we needed to match our house trim. Very thankful. Highly recommend Matt, Michael, and Aaron Overhead Doors!!

Fantastic new garage doors! Two new doors with motors, electrical and hardware installed and ready to go in just a few hours! Reasonably priced too. Thanks guys!

Taylor from Aaron Overhead doors came out to another house that I have. The door motor was bad on this one. Taylor installed a new motor and in just about an hour, I was back in business! Another job well done by the good folks at Aarons!

I have used this company twice and both times they have been wonderful. On time, fair prices, friendly employees. Thats all I can ask for!

Matt did a great job of diagnosing and repairing our garage door. He performed the work very quickly and was very friendly and helpful. Our door works great now and we're very pleased with the service he provided. We'll use Aaron Overhead Doors again for any services we need!

Best service from start to finish. The confirmation service calls, to text messages about my technision on his way, to a very courteous, professional and fast technision. All in all a great service and wonderful company

Aaron Overhead Doors recently replaced both of our garage doors and installed all new operators. The technicians were knowledgeable, efficient and timely. In the past few weeks, we had an issue and they had to make a repair -- it was done quickly and with excellence. I highly recommend this company if you need garage door replacement.

2nd time I've used Aaron Overhead doors and the experience was as great as before. Incredibly responsive, professional, and knowledgeable. Their prices are fair and they're upfront about the cost.

Overall excellent experience from initial quote on cost to final installation.Prompt, courteous, professional work by the technician. I would recommend this company to anyone.

The Aaron Overhead Doors Technician was on time, diagnosed the problem quickly and scheduled a return visit that matched my availability. Very good experience! I will call again for service when needed.

Taylor did a great job representing Aaron Overhead Doors.

He arrived earlier than he promised. He skillfully installed our garage door opener. He took his time explaining how the opener works and walked through the maintenance routine needed to keep the opener working.

Overall great customer experience!

Aaron Overhead Doors was quick to call back when our spring busted and the door wouldn't open - even on a Friday night. They set up the service call for the next day - without any extra charges! The technician was prompt and communication was great - I got a text when he was on his way, including his picture. They performed a full safety inspection, but didn't try to up-sell unnecessary services or repairs - the work was completed quickly, professionally, and exactly as I was quoted on the phone.

Both the owner and technician (and even the off hours answering service) were extremely pleasant and helpful. I strongly recommend these guys for any overhead door needs you may have!

Matt was great. He was courteous and helpful in explaining how he would fix our garage door. He said he would be 30-45 minutes and that was accurate. The whole experience was seamless. Highly recommend this company.

Worker came out took charge and fixed my problem. Thank you

This Company is Excellent .Very professionally work .I will use it again in the future.

Great job by Aaron Overhead Doors! The installers were very professional and made sure I were happy with the entire process before they left. Would highly recommend this company!

Great service - called on a Friday evening, they were out Saturday morning. The job was done quickly and professionally. The technician was friendly and did a great job explaining the repair. Would highly recommend.

They arrived early , garage door was fixed, and new opener installed for about 100 less than the initial estimate. Quite happy.

Excellent quality of workmanship and friendly people to deal with.

Quick response, right on time, & excellent service......as always!

The entire experience with Aaron Overhead Doors of Buford was excellent- from scheduling the initial appointment, the consultation, and the installation. Everyone was professional, knowledgeable, and friendly. I will recommend them to anybody that I hear who is looking for garage doors/openers.

Great company
Came out quick to fix the problem
Decided to replace the doors and they gave me a good price and did a great job. Will recommend them to anyone that needs work done

Wow, what great customer service! Great company! On Wednesday morning my car hit the track of the garage door and, frankly, as a first time home owner I was so panicked. After doing some research, I decided to give Aaron Overhead Doors a call, the customer service lady was so concerning and said she can schedule a service right way. The technician Matt came just a hour later and fixed the tracks. Thursday night when I came back home, I found the door pops out from the track and couldn't be closed. I gave them another call and talked to Ryan, Ryan said they were off work at this time but after knowing that I will be out of town at Thanksgiving he decides to try his best to help! 20 mins later, Matt was standing in front of my garage and fixed the problem! To be honest, I was kinda mad that the door was poped out but I have no complains about their service and customer service at all! Thank you so much Ryan and Matt, you make my day. Thanksgiving is about being thankful, I am thankful that I gave them a call that day. I will let all my friends know that there's a awesome local company called Aaron overhead Doors!

Fixed our problem along with poor workmanship (by others) from our builder's door company. With the improvements on the shoddy work from the first contractor (Not Aaron's), we will avoid future problems.

Excellent work and professionalism. They were very good at communicating their scheduling and arrival information. Very knowledgeable about the products. I highly recommend them.

Always prompt and professional. Great to work with.

I highly recommend Aaron Overhead Doors! They were very professional during the entire process. Their prices beat every quote that I received from other garage door companies.

My wife and I needed a couple garage door openers installed. The garage doors needed some repairs in order for the openers to work properly and not cause any damage to the door in the future. There were no garage door openers previously installed.

Taylor, the technician that did the work on my garage, was professional, thorough and showed extreme attention to detail. I ve read reviews about how other companies try to pressure you into spending the most amount of money they can get you to spend with zero regard for what you actually need. This company is not like that at all! They told me what could wait and what was required immediately to get my garage door fully operational. Taylor provided multiple quotes so that I could decide what exactly I wanted to spend.

My wife and I were floored at how quiet the door was after Taylor was done. I will continue to use this company in the future!

Matt was great, very punctual and professional. The work was done as quoted and I am very happy with the results.

I could write a novel about how wonderful this company is. Full disclosure, I have not had my new garage door installed yet, but after my initial call with the company to schedule an appointment for an estimate, and having the technician come out today to provide an estimate, I am beyond satisfied. On a scale of 1 to 10, they are a 17. This company has a motto of being a customer service company that just happens to repair and replace garage doors, and they live by that motto. Without going into too much detail, I had a very jacked up garage door and needed full replacement, I also had a very specific budget. With great ease, we were able to come to an agreement. The technician who came out to provode an estimate, Matt, was very polite, knowledgeable, and beyond helpful. I even sent an email after the appointment directly to the owner Ryan, to praise the technician and the company for my experience thus far. That is how much I enjoyed, what would normally be a painful experience. This company has gained a loyal patron for life. I HIGHLY recommend them A+++++++

Very professional. Arrived on time and got work done in no time. Definitely will call them again.

From the time I found this company online I had a good feeling about them. When they came out to give me an estimate it was thorough and simple yet had the the degrees from simple to more elaborate once he knew my price point. The installation went extremely well, everybody was on time from texts and emails saying they were on the way to a color picture of the persons you getting ready to do business with. This is the first company I called and I am glad that I did. Extremely professional, Excellent prices and the Best service I have seen in long time. Thank you for for a great job. Well done. Special shout outs to Taylor and Ryan, ya'll were awesome!

We are vety happy with Aaron overhead door. Customer service person Heather is very kind. Technicion Jacob is very professional and explanation the things what we need to pay attention for future. Really great compsny.

ACCOMPLISHED ALONE BUT FANTASTIC OUTCOME. REALLY HAPPY WITH MY GARAGE DOOR AND RESULTS BY FRANCISCO. WOULD RECOMMEND HIM ANY TIME !!!

Very professional and great efficient communications. Had 2 doors with openers installed and all went very smoothly. Would highly recommend.

Quick response. Matt arrived on time, was friendly, professional and knowledgeable.

Aaron Overhead Doors is fantastic. We just had them replace a pretty old wooden garage door and the entire process of selection, installation, etc. went very well. Great options, great communication and really great service. I highly recommend them.

Impeccable service and Superior Products, Matt is a good guy and knowledgeable , experienced service tech. I would recommend Aaron overhead doors.

Exceptional customer service, very professional! I had my garage door serviced and the difference is amazing! The door no longer squeaks and is now very quiet. Highly impressed!

Our house got hit by lighting and the next day they were able to come out secure the door as we wait for a replacement.

Awesome installation experience with Matt and excellent support from Ryan and Heather. Thanks everyone, the door looks great!

Excellent service.. explanation of the work being done and pricing was great. Clean up was done and service was completed in the timeframe promised.

I am very pleased with my new garage door. The experience has been A+ from beginning to end. Ryan was so thorough and professional. He guided me through the whole process and made it so simple. My service technician Temo was also very professional and friendly. Overall my experiece was great and I would highly recommend Aaron Overhead Doors.

Matt was awesome. He came out on Saturday to fix the springs on ours door. He gave an adequate and accurate heads up on his arrival time. He did the job perfectly and was extremely professional. He also gave honest advice on what we should look out for in the future. We will definitely be using them for services and when it s time to replace the door.

Looks great, easy to work with. Would recommend them.