Edit: as the owner says below, after I posted my r...

Edit: as the owner says below, after I posted my review they contacted me and offered to send someone out. Two days later they came out. They first programmed the remote in the car, taking only seconds. Then they tried and tried to program the keychain remote they sold me, but could not. After some searching and calling, they found that the keychain remote was incompatible with our the opener. (The next week they brought out and programmed a compatible remote.) Then try turned their attention to the grease stains. They cleaned all but one, and decided it would be better to replace that insulation panel. The next week they returned with a new insulation panel, cut out the old one, installed the new one, and swept up much of the styrofoam debris. Based on the responsiveness to my issues, I ve increased my rating from 2 to 4 stars. It can t be 5 because of the communication problems, extra demands on my time, incomplete knowledge of the products they sell, and cleanup that was imperfect.

Original review: Defective product, poor service, lack of response to request for help.

We had a working garage door opener, but the door had some cracks That were rusting and the opener had required multiple repairs, so we decided to replace it. After getting one quote, we called Aaron. They sent a friendly salesman who gave us a quote somewhat higher than our first quote. But the salesman seemed nice and we thought we d get good service from a local business. So we accepted. The salesman said we would get an install date in the next two business days, and then charged half the cost as a deposit.

The first indication of trouble was the silence. No install date in two days, or ten. No contact. They didn t respond to our first email either. After a second email, we got an email that there was a delay (still keeping our deposit). Another two weeks or so and they gave us a date a few weeks out.

They sent a young man to install it. He was pleasant and polite, but the install seemed to take much longer than anticipated. He said he usually has a helper. Fine, ok. When he finished, he handed us the remotes, including a Kay chain remote he said he programmed. I asked him to program the car remote, and he looked terrified, and refused.

After he left we found debris all around the garage. Brackets, bolts, etc. The outside of the door was marked with grease spots.

I followed the instructions in the manual to program the car, but it did not work. I tried the instructions in the car manual and still no dice. Then I noticed that the keychain remote didn t work. I followed instructions in the keychain remote s box, but it still didn t work. Then I found instructional videos on YouTube. Still neither the keychain remote nor the car (Homelink) remote worked.

I got an email asking me to leave a google review. I emailed back and explained I d rather not leave a negative review, and asked for help getting our remotes to work. No response. I sent a second request for help. Still silence. A third request also did not draw any response. So I m leaving the review I d rather not have written.