3 years ago
COMPLAINT:
COMPLAINT:
A few days ago, I bought my girlfriend and I SuperSaver tickets to the American Museum of Natural History. We've been talking about visiting the Hayden Planetarium for months now and I thought this would be a great chance for us to finally go see the show. We both live in NYC so we've been to this museum a few times now but have never been to the Rose Center/Planatarium. When we got to the museum this afternoon, we were told that the planetarium was shut down indefinitely due to an "accident" that had occurred a few days ago. We later found out that the ROOF had partially COLLAPSED! I asked who we could talk to about getting a voucher for when it reopened (since its not included in the general admission) and the woman at the front desk told us to go visit a supervisor. We were disappointed but decided to hang out anyway and see the remaining special exhibits that are included in the SuperSaver package. I mean, what were we going to do? Just go home?
As the museum was closing, I asked to speak to a supervisor who might be able to give us a voucher so we could come back when the planetarium reopened. He very directly told me that the SuperSaver package was only equivalent to "two special exhibits" and that since we had already spent our time there and seen the other exhibits, we didn't qualify for a voucher. Only TWO exhibits? According the AMNH website where I bought the tickets, the SuperSaver admission package provides "Admission to the Museum PLUS Rose Center for Earth and Space PLUS all special exhibits, IMAX or 3D films, AND the Hayden Planetarium Space Show." Nowhere online during the ticket-buying process does it mention a "two exhibit" equivalence nor was this explained to us when we entered the museum and were told that the planetarium was closed.
If we would have just missed our planetarium showing, then yeah, that'd be on us. But since the roof collapsing was not part of our birthday plans, why are we ineligible for a voucher? Does the museum customer service really care this little about the happiness of its patrons? How difficult would this have been? If it wasn't a big deal to us, I wouldn't have asked. But it was a big deal and now it's a bigger deal. I'm very disappointed.