I wanted to give a giant thank you to Mike Guadan!...

I wanted to give a giant thank you to Mike Guadan! I am new to utilizing Anaheim Public Utilities and had been having difficulty getting a resolution to a problem I was having with our bill. I have had multiple conversations with representatives and was finally heard, they sent out someone to check on our meters.
Mike communicated well with us giving us an estimate of time of arrival and called us when he was here because my fiance wanted to be there when our meter was being checked.
Mike explained in detail what he was checking and ultimately informed us our meter was working well. However, Mike went above and beyond and complied with his due diligence and more helping us find the problem.
He made us feel heard and was extremely helpful! Never would I have thought to have received such time, patience, and quality of service given the previous interactions I had had over the phone with Anaheim Public Utilities. He made all of our headaches go away.
Mike, thank you for your work and time! We are extremely grateful customers!