I have been a customer at Green Ford since they we...

I have been a customer at Green Ford since they were Finish Line, but have been very disappointed with my recent service. I have had a few warranty claims performed on my cars and they have all required multiple trips because either the incorrect part was installed or a panel was not properly secured after service. While I was frustrated that those repairs weren t done right the first time, I appreciated their willingness to correct the issues.

However, the last straw was when they stripped the drain plug threads on my oil pan during a routine oil change, proceeded to tell me that oil pans are wear items (and therefore they aren t responsible for any damages done to them), and charged me $500+ to replace the oil pan. I suggested to the service desk and the general manager that they helicoil the existing pan or perform some other repair option to the existing pan, but they refused to do anything other than the full oil pan replacement. They also would not accept any responsibility for damaging my oil pan (this car was purchased from this location and they have performed most, if not all, service procedures over the life of the car).