This hotel lacks ambiance. It is a beautiful locat...

This hotel lacks ambiance. It is a beautiful location but it s ambiance and a bit of care is lost in catering for large bus tours. Our huge room was dirty/dusty and seemed to be missing furniture (two beds with one bedside cabinet between them and one small table in the bathroom). The roller blinds can not be rolled up to enjoy ALL the view. The front desk clerk who checked us in seemed perturbed I was there and I never saw her smile over the four days we were at the hotel. Most of the other staff were extremely pleasant. The flooring above our room was extremely noisy as was the old water pipes...so we were awakened at 5.45am each morning as those above us (maybe staff or bus drivers) got up and ready for their day. The canopy your was excellent and Mike and Zac made every effort to ensure we enjoyed the experience. The food in the main restaurant and Stickneys was ok but pricey.