Reserved a nice room. Got to the place and waited ...

Reserved a nice room. Got to the place and waited 20 minutes just to be told they gave my room away because apparently this is an auction house and the highest bidder gets whatever room they want. They tried to make up for it and gave us 2 joined rooms but when we got to the rooms neither of the doors opened to our keys and people were already inside of them. Went back downstairs just to wait another 20 minutes and be given a tiny basic room. Only reason it doesn t get a 1 star is because the view was half decent.