Sara Van De Water

Review of Airbnb

In March of 2017, we booked a family vacation to C...

In March of 2017, we booked a family vacation to Corpus Christie, TX. Less than 2 weeks before our trip, I woke up to an email that our trip had been canceled. The hostess for the home we had booked (Olivia), informed me that the owner of the house had sold the house. I was obviously HIGHLY upset, as there is no way to find something else affordable for 12 guests that short notice.
I called Air BNB and spoke with Ray at customer service, and explained our situation. I told him that it was my expectation that the company find us a comparable place to stay, and that any difference be covered by Air BNB due to the last minute nature of the cancelation. Much to my surprise, Ray was able to work some magic and make this happen. It was a considerable difference in cost, and they were able to cover it for us and our trip is now salvaged.
Thank you Air BNB, you have a customer for life after today.