Luna Seetohul

Review of Hilton Mauritius Resort & Spa

With a package all inclusive and bills paid one mo...

With a package all inclusive and bills paid one month in advance, very disappointing and bad experience as some of the staffs are unprofessional and need training in communication skills, problem solving skills , and customer care, service and focus.
Since the beginning, misleading information has been imparted to us and no proper briefing had been carried out upon our arrival. We have been made to understand that there were two restaurants catering for customers, one under booking & the other one is the Main Restaurant. At the Thai Restaurant which was booked for dinner, the staff showed a haughty attitude when we turned up and nastily snapped that there was no table available ( which was very untrue as there was one made at our disposal) BUT we could select dishes and carry out plates to the Main Restaurant for consumption ( quite a distance , with probability that insects & flies getting entangled in the food on the way) . After dinner was over, The Officer in charge of the Main Restaurant was met and he replied that it was forbidden to consume food from the Thai Restaurant at the Main Restaurant.

As for vegetarians, the menu was restricted at the Thai Restaurant and we had no clue we could order . As a restaurant in charge of the Main Restaurant, it was very unprofessional and embarrassing to take to task customers ( while they are eating among other customers) to question their presence.

The hotel staffs need to solve their internal and administrative conflicts and not use their valued customers as scapegoats.

Some people fail to bear in mind that Mauritians are nowadays sustaining the tourism industry. And Hilton Hotel considered as a myth would slowly lose its stars with such unprofessionalism.