Park Manor Bee Cave Healthmark Group Review

My mother's experience at park manor rehab facility was amazing. When we 1st visited we were impressed by Tammy the director she put us at ease!!.. it was beautiful, open, clean and I knew this was where mother needed to go to. The entire staff was wonderful they worked with her compassionately and within a little over 4 weeks she was much stronger and we were able to bring her home. If the need should arise in the future I would not hesitate to take mother back therefore rehab or permanent care if necessary they are a wonderful facility

This will be my 3rd rehab stay here at Park Manor. The staff have always been lovely to me. I have respiratory issues and each time I've come from the hospital I have been very weak and unable to walk other than a few feet. The nursing staff always treats me with dignity and I can't say enough about the therapy. I just discharged after a 3 week stay and am once again going home to live independently. They set up my home health, transportation, and made sure I will not be without any medications over the weekend. If I need long term care in the future this will be my choice because it already feels like my second home and I know they care about me. Thank you Park Manor!

I can't thank the staff at Park Manor enough. I've had my mother in and out of 4 facilities for rehabilitation. Park Manor's team did a great job on getting her the help she needed. Miracle workers!

My husband came here for a respite stay and we were so pleased with the experience. We have tried several facilities from Austin to Round Rock and even Georgetown for respite, and are so happy to have found such a good one close to our home and family. We are already lining up another respite stay here.

If you're a caregiver, you know that you have to have regular breaks in order to avoid burnout and to keep being the best caregiver you can be. Park Manor allowed me that much-needed break. I was able to check my husband into Park Manor's respite program with peace of mind, knowing he would be well cared for by not just one person, but a team of qualified people. Staff stayed in contact with me to update me on how he was doing, and the friends and family that visited told me how caring and kind the staff were.

If you are in the unfortunate position of needing care help for a loved one, go tour Park Manor and see for yourself. They are under new management and the facility and staff are excellent.

Beautiful building, great leadership team, fun activities, excellent therapy and nursing staff. Filled with THE BEST residents and families in town!

Park Manor Bee Cave Nursing Facility puts the well being and care of their Residents first. This facility works as a Team to ensure that ensure that each person s needs are addressed on an individualized basis. I Highly recommend Park Manor to anyone who is needing Skilled Nursing/Therapy or Long Term Care. I have observed Park Manor providing Excellent Care first Hand!!

My brother has had multiple sclerosis for over 30 years. Unfortunately, his is a particularly severe case. He moved into Park Manor Bee Cave in February 2020 from a nursing/rehab facility in the Houston area where he had resided for 8 years.
After searching for a suitable home in the Austin area my parents and I found Park Manor. What a blessing! Absolutely everyone there, from the administrative staff, receptionists, nurses, CNA's, social workers, PA's and therapists have been so kind and welcoming. Everyone we have met is upbeat and totally dedicated to their jobs. They show empathy and are equally committed to the health and well-being of their patients. They are proactive with therapies and new treatments that could enhance his Quality of Life. He is now smiling and laughing again; and we are overjoyed. Tammy Eldaher, director of admissions, made the transition of residences extremely seamless.
The staff at Park Manor Bee Cave have accomplished all of the above under unusually difficult circumstances; the COVID pandemic. Within weeks of him moving in, the lockdown happened. Everyone there has gone to great lengths to keep us informed and connected with our brother/son and we are so appreciative. He is happier and safer than at his previous place of residence. He feels like he's home.

I only give this place a second star because we liked the nurse practitioner, but with that being said, my father was way over medicated and so foggy upon discharge, which was our desicion... after a miserable turn of events. In and out twice for blood transfusions, hence in and out of "quarantine" 3 times, about 10 painful covid test and when the all important rehab (post-stroke) is so important, it was very watered down since you are confined to your room. My father complained daily about something. They would not check on him regularly enough. He had trouble getting them to come in on time to take him to the bathroom, so he had several accidents. The food quality was horrible. They would bring him meals that required a knife, which he couldn't use, and he would just have to eat it all with his one good hand, no utensils. Rough moments in rehab that resulted in some bruising on his skin. I am not saying they were abusive...but too rough. They lost multiple clothing items, house shoes, and his dentures (which were finally located). There's more, but why bother. I do not know if they are understaffed or if the covid thing has just made things impossible to manage this facility correctly, as all the people I met were very nice. However, I never heard from the Doctor...not once in the 2 months he was there, only the NP. My father physically was not ready to be home, but nothing was happening there. It was a very negative experience for us. My father has someone now to help him at home full time, and today, 3 days later, his foggyness is almost gone. He is doing much better being home. Home rehab will start next week and hopefully we will get him back on his feet. Maybe our experience would've been the same anywhere due to the covid nightmare, I just don't know, but so happy to be out of there.

What a great and caring place. My mother was admitted to Park Manaor on 3/5/18 due to a stroke and from the first day to the last to ending reahb all of our experiences with doctors,nurses,therapists and even to the smiling lady that cleaned my mom's room we were treated with dignity and compassion. Park Manor should be very proud of these very fine people I will always be grateful of the care my mom received. Thanks again and I will never forget.

Don't walk, run from this place. My Dad was admitted on a Wednesday following hip replacement surgery and admitted to the last room at the end of the hallway. Needless to say he was forgotten. He didn't receive an assessment from Physical Therapy until the afternoon of day 2. On Day 3, he walked for 30-45 minutes because he was having too much pain. Found out on Day 4 that they were giving him 1/3 of the pain medication that he was receiving at the hospital. There was an order for pain meds that he could have every 6 hours, but he never received it more than twice in a 24 hour period from Day 1-4.

On the morning of Day 4, I showed up to the facility and there was a clear alteration in mental status, not only did no one notify me, but the staff was not at all concerned. I made the decision to have him transported back to the hospital where they determined he had a bladder infection (which causes extreme confusion in the elderly), he was dehydrated (no source of hydration in the room, only offered at meals) and his pain was being way under managed. All sources of confusion and agitation in the elderly population.

In addition, he was sent to the facility to rehab his hip but PT only got him up 1 time within his 4 day stay. Now we have to start over, in the hospital to clear up the issues mentioned above and then to an acute rehab hospital.

If you care anything about your loved one, look at other facilities. They made all kind of promises, none of which were kept. Unfortunately I didn't read the other Yelp reviews but they all say pretty much the same. Again run from this facility..........

Cory:

I think you need to re-read my review and maybe my Dad's records at your facility because I don't understand your statement "It is common for hospital to change medication orders upon discharged to a post acute setting." All that matters are the DISCHARGE ORDERS from the physician at the hospital who discharged him. Let's take a look at the orders that your facility received in the "post acute setting". The orders read: Oxycodone 5 mg - Give 2 tablets by mouth every 4 hours as needed for pain 6-10, so the physician was allowing him to have the ability to get something for pain 6 times in a 24 hour period. He is 87 years old and had a hip fracture/replacement less than 1 week before he arrived at your facility. This is what your staff administered while he was under your care:
7/12 - 2 tablets @ 5:40 am and 2 tablets @12:56 pm
7/13 - 2 tablets @ 1:49 am and 2 tablets @ 11:52 pm
7/14 - 2 tablets @ 12:02 pm and 2 tablets @ 6:00 pm
7/15 - 2 tablets @ 8:15 I had him transported back to the hospital @ 10:00 a.m. due to extreme confusion and pain (certainly greater than a 6, I assure you). By the way, his admitting diagnosis at the hospital was urinary tract infection, dehydration, and poor pain management.

For a patient that could have received 2 tablets every 4 hours per the physician order your staff never administered pain medication more than twice in a 24 hr period and the intervals between administration were as follows:
6 hours, 12 hours, 9 hours, 13 hours, 6 hours, 14 hours- with physician orders that he could have had it EVERY 4 HOURS for pain in excess of a 6. I think screaming out in pain probably warrants pain of a 6 or greater. On the most widely used 1-10 pain scale, a 6 is considered MODERATE PAIN.

No one seemed a bit concerned that Sunday morning he was out of his mind!!! All I can hope is that when an 87 year old member of your family fractures a hip that warrants a hip replacement and HAS A 14" INCISION ON THE HIP/THIGH, they are cared for by the staff at your facility and then you will understand what I am referring to.

Cory, if you have any other excuses regarding the care that your staff provided my father, please let me know, I would be happy to respond to those as well.