A disappointing experience at the hotel. One and a...

A disappointing experience at the hotel. One and a half hour delay in checking in after arriving at 15:15 you would have thought the rooms would have been ready. Had to continually chase for updates on rooms and remind the staff we had an evening event booked and needed time to change. Service in the pub/restaurant was really slow. When finally allocated room 514 opened the door to
Be hit by the smell of damp, so strong all our stuff had to be washed when we came home. Reception staff did not give the correct information, told to check out before going to the spa, do not take robes and slippers from the room. Arrive at spa, you ve guessed it, we needed robes and slippers from the room. Shouldn t have checked out as they needed to add treatments to room. Staff in the spa were fabulous though, corrected issues, found robes and slippers and sorted out the bills for us. Well done spa staff we were well cared for and felt looked after. Hotel not what we expected, staff need to know what they are doing and perhaps speak to guests when the meet them.