Mark Lallier

Review of DoubleTree Hilton Denver

I was given a pre - paid voucher here, after the S...

I was given a pre - paid voucher here, after the South West Airlines shared it with some passenger's due to flight issues. The first location the airline and I called together that agreed to accept tge airlines paid voucher, refused to accept the voucher when I arrived 30 minutes after we calked then. After 20 minutes of waiting on what they could do for me, they eventually shuttled me to another location. LACK OF ETHICS: This location did accept the voucher, but also charged me an ADDITIONAL $97.00. They chose to do so, after reading on the voucher that it covers the Full Cost of a room and agreeing to accept the voucher, pre-paid by South West Airlines. Unethical behavior and terrible service from both locations. Double Tree has lost my business, as well as all of our company contacts and friends this situation was shared with. They'll likely also deal with my lawyer, due to the lack of professionalism and unethical double - billing the room.