Jay Harrison

Review of Cerritos Nissan

Bought a car with a down payment of 10,000 dollars...

Bought a car with a down payment of 10,000 dollars, The car featured a backup camera, that feature did not work, it some how passed their "WORLD CLASS INSPECTION". Without a SAFETY feature that comes in handy, I had called in and received the famous run around.

Numerous service reps kept telling me repeatedly "We Are Not Familiar With This Car take the car to FORD".
Wait...how did you inspect something you know nothing about? why would you sell something you know nothing about, and why are you trying to up sell me on a 4,000 dollar warranty, I had to argue with a rep to convince him to do the right thing and fix the car I just paid for.

Well folks It all comes down to this, Buying a new car should be a fun experience and we the customers should not do business with idiots lacking customer service skills for the money we work so hard for. Protect your money from Nissan Cerritos DO NOT make a mistake and walk through those doors you'll regret it and that experience will be robbed from you, they cannot be trusted.

Nissan is a well known name this location lacks integrity and casts a dark shadow over the name of Nissan."Truly Exceptional service is our goal anything less and Cerritos Nissan Has Failed" a quote from my invoice, well You've failed Cerritos Nissan and done it Exceptionally Well, don't expect anything less than that from this Dealership.