M

Maria Sixto

4 years ago

Beautiful beach and hotel. They still have some ki...

Beautiful beach and hotel. They still have some kinks to work out. We checked in at 3pm our room was said to be ready when we arrived we found an unmade bed and wet towels. There are 4 specialty restaurants all requiring reservations except the buffet. We Tried to make reservations but the concierge was gone, the front desk attempted to help, no one answered the phones, they told us to ask at each restaurant about cancellations. When we arrived all were at about 40% capacity, plenty of empty tables and staff but they will refuse to seat you!!! My guess is they're trying not to run out of food!
If you just want to drink, eat, enjoy sun, sand this all-inclusive is the place for you. There is zero Cuban culture here. They strive to be international which is unfortunate. I can stay in the US or Canada for that.

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