Room was dirty still had cup stains on bedside/wal...

Room was dirty still had cup stains on bedside/walls and the pillows had stains and bad smell. Really disappointed, food/drink expensive, we thought we had booked breakfast but found out we didn t and we re told we had to pay a ridiculous amount. Then our room was terrible it really put us in a bad mood for our last bit of our holiday. We talked to the staff several times regarding our issues.... the next morning we were offered a new room but at this stage we just wanted to leave...we were told no refund would be given for the remainder of our stay..... after talking to our booking company later that day we finally got a refund. The only one good thing I have to say is the boy that escorted us to our room was lovely.