Kareena Dani

Review of Hotel La Ville

We stayed at this hotel with a group of 4 girls fo...

We stayed at this hotel with a group of 4 girls for a friend's birthday. We got the penthouse suite however the staff, the management in particular, was extremely unprofessional. Apparently, visitors weren't allowed however this was not the case when we stayed in other luxury resorts we have stayed at in Dubai such as Anantara and Waldorf. We had to ask our visitors to leave. Every hour we received a complaint. We were disturbed at 11:30 PM at night by two men who claimed we were not allowed to stay in the hotel room together as we were not related. We were asked again for our ID's which were scanned at check in, and when we went to get it we closed the door however one of the men standing at the door refused to let us shut the door until we made a scene about it being a violation of our privacy and deemed it as completely inappropriate. We were then called at 12 AM to let us know that we were in fact allowed to stay and were weren't being kicked out of a hotel we paid for in the middle of the night, by hotel staff who had not informed us of this 'only relatives' rule whilst checking in. We then asked for the name of the manager who we were dealing with; he then laughed and asked why. He gave us only his first name. We found his attitude completely absurd as we thought we were dealing with a manager. We wasted a lot of time and energy dealing with hotel staff. Overall it was a draining experience, a lot of money gone to waste since we were being disturbed 24x7 with unnecessary complaints.