Stay somewhere else.

Stay somewhere else.
I understand during covid things are different but when a few staff members are amazing and the rest stink you can blame it on covid.
I have stayed at greenbrier and the hotel Del the rooms were the same price and the experience was more motel 6 than high end resort.
First if going there during this pandemic- one restaurant is open and mask wearing is not enforced by the hotel staff. In fact the hotel staff is non existent. The coffee shop is only open weekends from 7-1.

When we checked in the person helping us made sure she had our credit card info but was unable to tell us where our room was. It was some where on the first floor( their second floor). No info on wifi passwords what was open or not open during covid or anything remotely helpful and welcoming for our stay.
The resturant is poor at best, they have a limited menu which I understand but that means u only need to be able to make 5 things well. They weren t. Again we were there for a catered wedding the food for the wedding was amazing so there is a disconnect somewhere at this resort.

The housekeeping staff was so nice and helpful it just took 5 hours of calling the front desk to get someone to pick up and get someone to print a pillow for the roll out we had reserved.

I had called and asked to speak to someone about my experience before leaving this review but no one bothered to return my call. I guess once they have your 1200 bucks they are done. I expect the hotel to try and say something nice now but why couldn t they help me during my stay or return my messages?

The view is amazing but I couldn t see paying for it come visit, do worry no one from the staff will bother you, or ask if you need anything.