I'm the lead mechanic for a large manufacturing co...

I'm the lead mechanic for a large manufacturing company and we are required to take the newer cars and trucks to area dealers when they need service as part of the lease plan. I've never had so many issues with a service department as I've had dealing with green ford. Ron, the service advisor is friendly enough, but he doesn't call and give updates as one should. Their mechanics took over a month with one vehicle trying to fix a noise. They replaced the transfer case, harmonic balancer and a few other parts and had to go there to test drive vehicle with their mechanics several times and they still argued and told me the noise I heard wasn't the noise I brought it there for. They finally managed to get it fixed. Then we brought the same vehicle back several months later for a check engine light and coolant leak they couldnt figure out either issue .we brought it there twice over a period of a month and they still didn't fix it. We moved it to uftring ford and they had it diagnosed within a few hours and we were happy with their service and repairs. Our company will no longer bring anything to green ford for anything more in depth than a oil change. They're incompetent and have no idea what customer service should be. I highly advise you to take your vehicles elsewhere for service.