PLEASE STAY AWAY! THEY HAVE A CULTURE OF UPSELLING...

PLEASE STAY AWAY! THEY HAVE A CULTURE OF UPSELLING.

I don t generally write bad reviews but I m going to make sure I write on every review platform so I can make as many people aware.

TL;DR: Came in because my car was overheating. After the diagnosis, they quoted me $1100 and said that my radiator hoses, radiator and thermostat needs to be changed. Went to a different garage, and they said the radiator was fine and only hoses and thermostat needs to be changed. Charged me $300 total including labor & car is running fine now.

The AAA customer service rep reduced the cost from $1100 to $800 which was good but felt odd at the time because I didn t bargain at all. Now that I know, after the fact that they reduced the price because they were already overcharging me like crazy. I also checked the prices on Autozone for all three parts and altogether it came to about $200. They were basically charging me FOUR times the amount.
Also one other point to note, they initially said the diagnostic fee was $120 but then came later on to say it was actually $65. Looking at it later on, I just feel it was a trick for them to gain my trust so they could get me to pay huge amounts they quoted me after that.