Sam F

Review of ServiceMaster Management Servi...

I can't recommend this ServiceMaster franchise hig...

I can't recommend this ServiceMaster franchise highly enough! I awoke one morning to find water pouring in through my kitchen ceiling and immediately called my insurance company, who gave me the contact info for another group to call (it was around 6am on Sunday by the way). Although I was able to get ahold of this other company, they refused to come out until the leaking had stopped, which really did me no good. In a panic, I turned to google and called and left a message for this ServiceMaster franchise based on the two positive yelp reviews I saw. Sam, the owner, called me back within about a minute and told me not to worry and that he'd be at my place with his team within two hours.... And he was. Wow!

This sort of destructive event in your home can be pretty traumatic and make you feel a bit helpless... Sam has an awesome bedside manner and I could tell from the start that he was a very genuine, good person to work with. He really helped talk me down from freaking out and assured me not to worry and that everything was going to be ok. I believed him and was let down. It turns out he took over this franchise from his parents following a career traveling the world filming rock bands (it was time to settle down I guess). Pretty interesting background and not what I expected! You can tell he grew up around the business though, as he definitely knows his stuff and has all the proper certifications for this type of work.

So I gave Sam my key and let him do his thing. Not only did he figure out what was causing the leak (a plumbing issue) and get it stopped ASAP, he finished the repairs much sooner than I expected and did a fantastic job at that! His follow-up and communications were great during the process... Always updating me on the repair progress and texting me pics. He was also extremely fair with me when it came to pricing and was quick to suggest was he thought I might be able to save some money on the repairs, even if it meant not using him for some of them. He also went to bat for me directly with my insurance company when they were being difficult about payment and got the job down on that front as well.

When it comes to this type of emergency work, you really need someone who is responsive, trustworthy, competent, and emotionally aware. Sam is all these things and more! My only regret is that I didn't write this review sooner... I had meant to write it several months ago after the event had occurred, but got caught up in other things and spaced on it. Oh well... I hope if you're reading this now it helps you out in knowing this is a great company to call!