The experience was terrible! I was advised they ha...

The experience was terrible! I was advised they had found my glasses, based on me asking if the glasses had the word GANT on the leg. They never actually confirmed that the words were printed on the legs of the glasses, they just sent me a message that these were my glasses, with no justification as to why they were my glasses. I travelled 15 stops on the Metro to get them, at which point they turned out NOT to be actual glasses. When I was face to face with the staff, they couldn't even bring themselves to apologise or anything, or explain why they had said these were my glasses, I just received blank stares, what a wonderful service, NOT!