Sarah Thompson

Review of GilChrist Group

My 2 star review is being "kind". I have had it w...

My 2 star review is being "kind". I have had it with these people. Especially the girl with the long hair, that has an "arrogant" attitude like you aren't "quick" enough for her, or intelligent enough to catch on. I have used them several times in recent years, for package delivery to Florida and various places, as well as copying services. She tries to help you so fast, that it is like she can't stand the look of you, and is trying to get you out the door as fast as humanly possible. This is supposedly a franchise, and she must be related to the owners, as she has been there for quite some time.
A few times now, when the retailer has provided the label for the return shipping costs, I have requested a receipt from them. Well, yesterday, another customer assisted me with carrying in an almost 40 lb package returning to Pottery Barn, that was valued at almost $450, and I asked for a receipt to "prove" I had dropped it off for return with UPS. I knew what the tracking info was already, I just don't want the responsibility to come back on me - if my package was somehow lost with them, that Pottery Barn says, " we don't have a record" of you dropping it off at UPS, and can't refund you, "sorry'".
So, little miss Smart mouth, goes and answers the phone right after I requested the receipt, and says to the person ON THE PHONE mind you - and rudely says loud enough for me and another employee and a t least one other customer in the store to hear - "I have to get a receipt for a customer because she didn't bother to print out the tracking information for herself."- WOW - Talk about subpar customer service skills, and over the top rudeness.
No matter how polite I try to be, and pleasant, she goes WAY out of her way to be one of the rudest retail employees I have ever dealt with. Only reason I give 2 stars is because my packages get delivered rather quickly, which is more than I can say for the postal service, and our UPS delivery driver to our actual home we've had for 12 years now is absolutely fantastic!
I guess I may need to drive to a further location or switch to FEDEX or USPS for my shipping needs. UNREAL.