Chris Van

Review of ServiceMaster Management Servi...

Recently our family experienced the tragedy of los...

Recently our family experienced the tragedy of losing a loved one after a long and severe illness. In his absence we had an overwhelming task of sorting through his contents and moving them out of his home. We had estimated that it would take well over a month to go through everything and find places to move the contents. From a former profession I held handling property insurance claims on the East Coast US, I had gotten to know ServiceMaster vendors as very professional and reputable to partner with. This led to me finding ServiceMaster Restoration by Simons in the Chicagoland area for a hoarder clean up job. They were no exception to the positive impact I had from working with the ServiceMaster Brand on the East Coast. Right away, my point of contact, Sue Mabwa, was empathetic and cooperative to our situation. She was very patient and flexible with us, particularly during the first planning phase when our family was still assessing the overall situation.

What impressed me most about my work with Sue was that she only met with me in person once and despite the job being significantly large, she always remembered key areas of uncertainty in the scope of the work better than I had remembered myself (i.e. what to do with an exercise bike in the living room, or collectables in bedroom 2, etc.) I was also amazed to find that ServiceMaster Restoration completed the entire job that would have taken us over a month in just 2-3 days. They were also very flexible in where we wanted the contents moved. We had some contents that needed to go into storage in Chicago and other contents that we needed moved to our home in the suburbs, which Service Masters was able to accomplish for us . As formerly paying for jobs such as these for insurance companies, I also felt that the overall cost for the entire job was a very fair and competitive price.

When the job was complete, it was truly amazing to see our loved one s apartment restored to the state that it once was before he had accumulated so many things over the years. Sue and the team from ServiceMaster Restoration went above and beyond our expectations and addressed all of our family s concerns professionally and were always available to discuss key questions we had during the process. I would highly recommend them for any line of work that they offer and give 5/5 stars. Thanks again Sue and the entire team with ServiceMaster Restoration by Simons; you have all made this process much easier for us!