Dan Mueller

Review of Ashland Ford Chrysler

Poor service. Took my 2017 ram 2500 with 22k miles...

Poor service. Took my 2017 ram 2500 with 22k miles in for a squealing noise and said it was coming from the engine bay. They couldn't hear the noise. I took 3 different people for a ride. They never took the serpentine belt off to inspect it or check the pulleys. They said it was the "typical" dodge engine noise. Mind you this was still completely under warranty, so this was warranty work. The service writer said if I wanted them to look at it further I would have to pay for the work.......why? There is something clearly wrong and your techs cant find it? They haven't checked everything. Not my problem. One of those 3 people I took for a drive was the manager who was a nice guy and heard the noise, but still all they did was lift the truck up and listen. Long story short I ended up taking my truck to EAGLE RIVER DODGE AND CHRYSLER. They listened to me and took the belt off and guess what...........? They found that an idler pulley had excessive play and the fan clutch also had play in it.....they ordered up the new parts and had me on my way! NEVER GOING TO ASHLAND DODGE AGAIN! THEIR SERVICE TECHS ARE TERRIBLE TECHS. So makes you wonder if their full service checks on multiple point inspections are even hands on. Prolly just look at it and say, " looks good to me".